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Mt. Ephraim Chrysler Dodge - Service Center
Mount Ephraim, NJ
1,029 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,029 Reviews of Mt. Ephraim Chrysler Dodge - Service Center
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February 07, 2022
Took Caravan in for 1-hour diagnostic. Couldn’t figure out specific problem due to specific codes that came up. Service manager told me that my personal mechanic could call if he had any questions about t out specific problem due to specific codes that came up. Service manager told me that my personal mechanic could call if he had any questions about the diagnostic. Excellent customer service. More
by necowitz125
Verified CustomerEmployees Worked With
Robert Woodward
February 03, 2022
Very excellent customer service and the service department. Each time I entered and had any service, it's been right on without any issues. department. Each time I entered and had any service, it's been right on without any issues. More
by badscout007
Employees Worked With
Nate from the service department
February 03, 2022
I am sorry to leave a so low feedback ratings for my recent vehicle repair experience. Read this as a honest evaluation rather than just unhappy complaint. 1. I left our pickup track for body work whi recent vehicle repair experience. Read this as a honest evaluation rather than just unhappy complaint. 1. I left our pickup track for body work which took a long time to complete, with mediocre results. Upon picking it up (after many redoes) my battery was dead. I am not talking about needing a charge. They where keeping it so long that battery got discharged, and since it is not a deep discharge battery it went bad. I heard " you do not expect me to go outside and start your vehicle every week, to keep your battery in good condition." So what is the alternative? They expected me to drive 50 min. one way to start my car, in order to keep it in good condition? I was forced to purchase a new battery in the end. This is not the end of the story. Since batt. was dead my track went all the way down on its air suspension, and was standing like that for weeks, which caused failure to air suspension system. 2. Thinking that I am in good hands (track has lifetime warranty from Mopar) I brought it back for repair again, this time to repair shop. I have learnt that I have to pay copay of $200! Previously they have waved this fee (disappearing copay). This time however they insisted on paying. Fine! Than I have had to sign off almost $300 evaluation fee charge, just in case that warranty doesn't cover the repair. After couple of days I have received a phone call saying that they cannot repair my track because they do not have diagnostic equipment. How they are authorized as Chrysler repair shop if they lack of tools? Now let me point out that we have purchased 8 Dodge vehicles for our fleet. I have 2 different Chrysler dealerships closer then Mt. Ephraim. Yet I have decided to bring it to them, since I wanted to be loyal customer. That how they treat returning customer. They have no loyalty what so ever. I am taking my business elsewhere. Thank you for reading my review. I am disappointed, and sad rather than angry. I took some time to let you know about my experience. Come out with your own conclusion. More
by jack.se.tech
Employees Worked With
Service Manager
January 31, 2022
Excellent customer service. The mechanic who worked on my truck was helpful and knowledgeable. Highly recommend. truck was helpful and knowledgeable. Highly recommend. More
by blackmagic8691
January 28, 2022
Justin in sales , Nate in service , top notch gentleman, greatest experience , I have referred family friends and will continue to do business there !!! greatest experience , I have referred family friends and will continue to do business there !!! More
by JAPPELL392
Employees Worked With
Other Employees :
Justin Nappa , Nate , 5 stars !!!!, Anthony Laganella
January 28, 2022
I was able to schedule an appointment easily. The problem was diagnosed, and Nate communicated the best course of action in order to solve the problem quickly. The job was completed to satisfaction. I will b was diagnosed, and Nate communicated the best course of action in order to solve the problem quickly. The job was completed to satisfaction. I will be sure to return if any other issues arise with my Jeep. More
by Kristin Moule
January 27, 2022
Great crew. Very professional Work done ahead of Great crew. Very professional Work done ahead of schedule Nate talked me through the entire job. Well done everyone Thanks 😊 Great crew. Very professional Work done ahead of schedule Nate talked me through the entire job. Well done everyone Thanks 😊 More
by richardwhitworth
January 26, 2022
I wouldn't go anywhere else for service, fast and affordable. They are simply the best! affordable. They are simply the best! More
by QUAYLOU
January 21, 2022
Always prompt, excellent service! I love how my car is checking in before I even get to the service counter. Perfect update communications! checking in before I even get to the service counter. Perfect update communications! More
by sreyemyorel
Employees Worked With
