Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mt. Ephraim Chrysler Dodge - Service Center
Mount Ephraim, NJ
994 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
994 Reviews of Mt. Ephraim Chrysler Dodge - Service Center
Sort by
August 18, 2023
Very attentive and professional. Address all of my concerns to my satisfaction. Work was done neatly and cleanly Address all of my concerns to my satisfaction. Work was done neatly and cleanly More
by LHESS4266
Verified CustomerEmployees Worked With
Other Employees :
Nathan Hale, Anthony Laganella
August 16, 2023
Great experience . . went in for an oil last minute oil change and was taken right in . The service writer was awesome . . went in for an oil last minute oil change and was taken right in . The service writer was awesome . More
by K.KEPPEN
August 15, 2023
First I went to look at a Vehicle. 2018 3500 advertised on the their website and another website. It was an absolute disgrace the condition of the vehicle. Purchased a 2018 3500 of dif 2018 3500 advertised on the their website and another website. It was an absolute disgrace the condition of the vehicle. Purchased a 2018 3500 of different Dealership and it needs to be looked at for service. They told me to take it back to the dealership I purchased it from. Of course there’s a Bumper to Bumper warranty for 60 days or 2000 miles. But they refused to service a Certified Dodge vehicle. More
by wolf2489
August 14, 2023
Service was great and staff was very friendly. First time going there and I was very pleased. First time going there and I was very pleased. More
by arizwanrizzo
Employees Worked With
Other Employees :
Anthony Laganella
August 14, 2023
My first service on my 23 ram, it was smooth and easy. Oil changed and trailer brake enabled Oil changed and trailer brake enabled More
by Baconrx7
August 13, 2023
We took our Pacifica minivan for a new radiator, after we brought it home, the next morning we started the vehicle and it was spewing black and white smoke from the exhaust. When we called the dealership to brought it home, the next morning we started the vehicle and it was spewing black and white smoke from the exhaust. When we called the dealership to let them know of the issue we spoke with John and he said that when it was road tested by your senior mechanic. John was extremely rude to my wife, John then gave the phone to Nate the service manager, who was extremely rude. She asked to speak with Nate’s supervisor, and we have not heard from anyone about this issue. A senior mechanic when doing a diagnosis should have notice an issue with the engine, vise the customer spending $1400 and sending the vehicle out the door. More
by Chris
Employees Worked With
Nate
August 11, 2023
They don’t give me an answer to where I can understand the service done the service done More
by xayvion1512
August 09, 2023
Beyond upset ! Lack of communication ! Dropped my car off at 4:30 Wednesday night for an appointment at 9am on Thursday (a week after I was told my original appoint Lack of communication ! Dropped my car off at 4:30 Wednesday night for an appointment at 9am on Thursday (a week after I was told my original appointment was). I was told it was a 4hr job. Spoke with John at 2:30 Thursday was told give it till 4 or 5 pm. Called back at 5:30, spoke with a lady in another department who said everyone was gone, my car was just completed but no one could close it so I couldn’t pick it up Thursday. John & Nate knew I was leaving Thursday to see my dying father in Maine but now I Couldn’t leave till Friday afternoon. No phone call back from John Thursday AT ALL after he said it would be completed Thursday. SO VERY DISAPPOINTED ! Also was given Nate (service manager) # from Pat the week prior because I was told by John my original appointment was July 27th, somehow that got messed up. So I texted Nate to confirm if there was any cancellations prior to the 3rd to please let me know. ABSOLUTELY no reply back from him ! Now my dying dad who was a Class A Dodge Mechanic for most of his life (after being upset telling him everything that happened) was completely shocked that Dodge would allow this and even more shocked about how LONG it took the mechanic to replace my AC Compressor ! I hope things at this dealership take a drastic change because if it doesn’t that business side will not do good. More
by Ktavaska
Employees Worked With
John & Nate
