Mt. Ephraim Chrysler Dodge - Service Center

Joe Giunta, Service Manager, and Lee Collins, Body Shop Manager, are outstanding when it comes to customer service. Both work with me at my convenience. I recently had body and paint work done. The quality Manager, are outstanding when it comes to customer service. Both work with me at my convenience. I recently had body and paint work done. The quality of both was above reproach. During the process, it was discovered that the power steering pump bolts were backing out putting a severe strain on the pulley which was grinding into one of the aluminum housings. Upon paint work completion, the vehicle was immediately accepted into the service area, and the power steering pump issue was corrected. I picked the car up and when I stopped for gas, it required a jump to restart. I took it back to Mt. Ephraim Dodge Service, and Joe immediately took the car in. Everyone I've come in contact with at this dealership is truly professional and now has my loyalty. I am a Chrysler product fan, and will deal with no one else in the future. On a scale of 1 - 10, they are an 11. More

My overall experience was excellent. Joe, the service manager, went above and beyond to ensure they met my warranty needs. He informed me via phone nearly every step of the way. manager, went above and beyond to ensure they met my warranty needs. He informed me via phone nearly every step of the way. More

I have never dealt with such a horrible dealership. I brought my truck in to have the horn fixed (only one of them worked), they quoted me $150 to fix the horn. I declined the work and when I received brought my truck in to have the horn fixed (only one of them worked), they quoted me $150 to fix the horn. I declined the work and when I received my truck back neither horn worked. The dealership refuses to fix the problem now. Trevor and the service manager are impossible to deal with; they are condescending, extremely rude and not helpful. I have had poor experiences with the service department in the past and I guess I haven't learned my lesson. I will never use them again and I am contemplating my legal options for the horn issue and other issues which were not fixed to my satisfaction. More

I purchased my Dodge Challenger out-of-state but received excellent service for warranty work. In replacing a battery, they checked technical service bulletins and performed a reflash of my PCM for correcti excellent service for warranty work. In replacing a battery, they checked technical service bulletins and performed a reflash of my PCM for corrections to the key fob and driveability. In addition, they provided courtesy van service. More