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Mt. Ephraim Chrysler Dodge
Mount Ephraim, NJ
2,111 Reviews
There's a reason why we are a premier new and used Chrysler, Dodge and RAM dealer for the Philadelphia area. It's because we provide quality automobiles at prices our customers can afford. Our knowledgeable staff will answer your questions, help you find the right new car, and can assist with financing. So if you're looking for a new or used Chrysler, Dodge or RAM in Mt. Ephraim, Philadelphia, Camden or Cherry Hill, stop in to our dealership and we'll get you into the car of your dreams! Have questions to ask first? Give us a call.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,111 reviews
Verified Customer
February 10, 2022
They have always serviced my cars. From the day the drive shaft failed to completion, their service was impeccable. Everyone involved was both professional and caring! shaft failed to completion, their service was impeccable. Everyone involved was both professional and caring! More
by tonirbonnette
February 09, 2022
Mt. Ephraim Dodge service would not honor a Mopar oil change/tire rotation service contract purchased from another dealership. I overheard the head service manager telling one of his mechanics to “make change/tire rotation service contract purchased from another dealership. I overheard the head service manager telling one of his mechanics to “make him some money today”. I understand it is important to make a profit, but I feel they don’t have the best interest of their loyal customers. Unfortunately I will not use Mt. Ephraim Dodge for service again. More
by BE
February 07, 2022
Service was great. Practically in and out. I was advised on my next visit what to expect. on my next visit what to expect. More
by dixon_fredjr
February 07, 2022
Took Caravan in for 1-hour diagnostic. Couldn’t figure out specific problem due to specific codes that came up. Service manager told me that my personal mechanic could call if he had any questions about t out specific problem due to specific codes that came up. Service manager told me that my personal mechanic could call if he had any questions about the diagnostic. Excellent customer service. More
by necowitz125
Employees Worked With
Robert Woodward
February 04, 2022
Paul my salesman was knowledgeable and kept in touch as he searched for a new ram rebel for me he searched for a new ram rebel for me More
by mike.gerhard65
February 03, 2022
Very excellent customer service and the service department. Each time I entered and had any service, it's been right on without any issues. department. Each time I entered and had any service, it's been right on without any issues. More
by badscout007
Employees Worked With
Nate from the service department
February 03, 2022
I am sorry to leave a so low feedback ratings for my recent vehicle repair experience. Read this as a honest evaluation rather than just unhappy complaint. 1. I left our pickup track for body work whi recent vehicle repair experience. Read this as a honest evaluation rather than just unhappy complaint. 1. I left our pickup track for body work which took a long time to complete, with mediocre results. Upon picking it up (after many redoes) my battery was dead. I am not talking about needing a charge. They where keeping it so long that battery got discharged, and since it is not a deep discharge battery it went bad. I heard " you do not expect me to go outside and start your vehicle every week, to keep your battery in good condition." So what is the alternative? They expected me to drive 50 min. one way to start my car, in order to keep it in good condition? I was forced to purchase a new battery in the end. This is not the end of the story. Since batt. was dead my track went all the way down on its air suspension, and was standing like that for weeks, which caused failure to air suspension system. 2. Thinking that I am in good hands (track has lifetime warranty from Mopar) I brought it back for repair again, this time to repair shop. I have learnt that I have to pay copay of $200! Previously they have waved this fee (disappearing copay). This time however they insisted on paying. Fine! Than I have had to sign off almost $300 evaluation fee charge, just in case that warranty doesn't cover the repair. After couple of days I have received a phone call saying that they cannot repair my track because they do not have diagnostic equipment. How they are authorized as Chrysler repair shop if they lack of tools? Now let me point out that we have purchased 8 Dodge vehicles for our fleet. I have 2 different Chrysler dealerships closer then Mt. Ephraim. Yet I have decided to bring it to them, since I wanted to be loyal customer. That how they treat returning customer. They have no loyalty what so ever. I am taking my business elsewhere. Thank you for reading my review. I am disappointed, and sad rather than angry. I took some time to let you know about my experience. Come out with your own conclusion. More
by jack.se.tech
Employees Worked With
Service Manager
January 31, 2022
Excellent customer service. The mechanic who worked on my truck was helpful and knowledgeable. Highly recommend. truck was helpful and knowledgeable. Highly recommend. More
by blackmagic8691
