Mt. Ephraim Chrysler Dodge

The customer service was horrible. I use to like coming to this service center. I came in for an oil change added a cabin filter change. It took 2 hours and I was 1st car in. I had I use to like coming to this service center. I came in for an oil change added a cabin filter change. It took 2 hours and I was 1st car in. I had to handle my own paperwork and retrieve my keys in order to leave. My radio station was changed and no one took accountability for the poor service. More

The price for the parts is marked up way too high. The service was on point. But when my car was finished no one called me. I had to call twice. The service was on point. But when my car was finished no one called me. I had to call twice. More

They caused a problem, they acknowledged and fixed the problem and yet there's another problem. Im not taking my truck back to them, I'll fix it myself problem and yet there's another problem. Im not taking my truck back to them, I'll fix it myself More

Staff is very friendly but they can not help the fact that parts arrive slow, Could do a better job calling customers and keeping us updated. that parts arrive slow, Could do a better job calling customers and keeping us updated. More

Bring my car in for oil change and leave with 5 more things wrong with it. Takes forever to get problem resolved things wrong with it. Takes forever to get problem resolved More

They employees are very nice and helpful with any questions I have regarding my services. questions I have regarding my services. More

Thank you for your time and attention to this review. Service was unsatisfying during this encounter. Service was unsatisfying during this encounter. More

Customer service was great, answered all my concerns. Repairs were done quick and 100% to my satisfaction! Repairs were done quick and 100% to my satisfaction! More

Always great service and able to accommodate based on my schedule. Also very glad to have John back! schedule. Also very glad to have John back! More

Enticed by an offer for a $50 gift card to visit the showroom, and curious about one of their trucks we has seen online, my son and I visited this dealer last week. We did find a truck that my son liked showroom, and curious about one of their trucks we has seen online, my son and I visited this dealer last week. We did find a truck that my son liked and agreed on a price pretty quickly, but then spent 5 more hours waiting for paperwork to be done properly. And, even though I had reminded the salesman at least 10 times that I shown him the voucher for the $50 gift card, I never received it. One excuse after another; waiting for a manager to get that for you…. And, after being told the truck was “certified” and, therefore would be warrantied by Chrysler for additional miles beyond manufacturer warranty, we were asked to sign papers stating that the dealership was only responsible for a 30 day warranty. It took 2 hours to make them put something in writing about the “certified” warranty. Honestly, once the salesman shook my son’s hand on a price, the rest of the experience was horrible. We almost walked out at least 5 times after making the deal. Worst car buying experience of my life! More