Mt. Ephraim Chrysler Dodge

Great Experience Great inventory, found a car we loved, needed 2 additional things and Dean and Anthony made sure that happened. Got us a better loan rate than what w Great inventory, found a car we loved, needed 2 additional things and Dean and Anthony made sure that happened. Got us a better loan rate than what we originally came in with. Overall, great experience. More

Warranty Work Took in my 2006 Dodge Durango and they did the Airbag Recall and the fuel inlet check valve extension of warranty issue as well. Took care of both Took in my 2006 Dodge Durango and they did the Airbag Recall and the fuel inlet check valve extension of warranty issue as well. Took care of both issues and got me taken care of. Good experience. More

courteous with good inventory Everyone involved was friendly. There were a lot of mini vans to choose from. I love my new car. They had it cleaned and ready to go that day. Everyone involved was friendly. There were a lot of mini vans to choose from. I love my new car. They had it cleaned and ready to go that day. More

3 Weeks of Nightmare The day started with my wife and I walking into the dealership with dealer incentives to help eat away my upside-down loan. We took in our 2011 Chevy The day started with my wife and I walking into the dealership with dealer incentives to help eat away my upside-down loan. We took in our 2011 Chevy Equinox with 84, 000 Miles on it to trade in, I must admit the vehicle wasn't in tip top condition. I knew i was going to get a low offer and was fine with it. I estimated the offer at 8000. The dealer offered 8500 so with the extra 500 I was happy with it. I told the car salesman, whom i will not mention by name because i 100 percent believe my soon to come problems were not his fault, what my credit score was and what i was willing to pay for the 2015 dodge journey we were looking at. It was later in the night so we did the basics he ran my credit confirmed my score ran the numbers and came back everything was falling into place. I even had the money to put down that night. All excited about the deal he came back from the finance person named Deans Desk. Dean suggested we wait till tomorrow to do the deal because it was late. The salesman came back suggested this to me and I reluctantly agreed, so he allowed us to leave with the vehicle. The next day i had work but called the dealership the salesman said he talked to Dean and everything was fine they would finish it up that day and he would call me. Heres where it starts to go down hill, no call for three days starting to get concerned i called I was told my credit dropped a bit but not to worry Dean was the best in the business and he would get it financed. I was curious how it dropped and why wasn't the paperwork done i couldn't get an answer Dean apparently kept putting it aside from what i was later told. Another three days goes by i call again they tell me to keep calm and patient they are working on it. Another 3 days i call back to find out they are having issues getting me financed but again not to worry. So here we are at 9 days out "not worrying" i waited till about a week and a half passed, mind you still driving around the new dodge journey. I have to call the dealership again to try and find out what is going on. Im told they can't find me financing but hold on try to find my own options and while they still work on their end. At this point i missed the payment on my equinox since the dealership had possession of it and i was waiting to make the down payment on the new dodge, dropping my credit more plus their 21 points in inquiries. Let skip ahead to 3 weeks driving the dodge journey and putting 400 miles on it. On a friday I call the dealership enraged at what is going on and ask for a manager. I am transferred to the manager that goes by the name of Mike M. Mike at first is very apologetic and concerned because he was totally unaware he was missing a brand new car for 3 weeks and had no knowledge of the fact also unaware of what was going on with my deal. Mike insists i call him on monday. While at work i called 3 times only to have my calls dodged. On the 4th call i tell the receptionist to let Mike M know i am on my way to resolve the situation. I am greeted with confusion and flattery, more apologies of course. I tell you what if Mike M put as much time trying to resolve the issue and find a solution as he did hitting on my wife. Im sure we would have came out of there with a much better opinion on the dealership. As we gave the car keys back and retrieved ours he continued his flattery and downplaying of the situation telling me he would personally look into the situation to give him till friday to solve the issue and not to write any reviews until i hear from him on friday. Her were are at Sunday. I didn't hear from him not even a phone call to apologize. Needless to say I WILL NEVER GO TO THIS DEALERSHIP EVER AGAIN. More

Very happy I was very pleased with the car buying process. Everyone was very courteous and made sure I was comfortable. John O was our salesman, and did a fantas I was very pleased with the car buying process. Everyone was very courteous and made sure I was comfortable. John O was our salesman, and did a fantastic job getting me and my son a great deal on a 2013 Chrysler 200. I was looking to get my son a newer car and John O found a Chrysler 200 that came to my interest. The vehicle was almost brand new and had only a few thousand miles on the car. I ended up purchasing the car for myself and gave my son my dodge avenger, which I purchased from Mt.Ephram Dodge three years ago. I was very happy with the car buying process and would recommend Mt.Ephram Dodge and John O. More

excellent Esaias Murphy was our sales consultant in purchasing our new 2015 Dodge Grand Caravan. Murf was very courteous and helpful in helping us to comfortab Esaias Murphy was our sales consultant in purchasing our new 2015 Dodge Grand Caravan. Murf was very courteous and helpful in helping us to comfortably purchase a newer van. We are very happy with his service and our new van. This is our second purchase and we would recommend your dealership and Murf to anyone. Sincerely, Ken and Chris Stites More

Good experience Very friendly and got me the best deal possible without holding me hostage all day. Everyone that helped me was awesome and the cars where well repres Very friendly and got me the best deal possible without holding me hostage all day. Everyone that helped me was awesome and the cars where well represented More

Service The Service was better than I had expected. The Service Manager was very knowledgeable regarding the needs for the make & model of vehicle that I dri The Service was better than I had expected. The Service Manager was very knowledgeable regarding the needs for the make & model of vehicle that I drive. More

2015 dodge durango Simply the best car buying experience ever!! Highly recommended!! They treated me like with respect and dignity. They took great pride in finding me t Simply the best car buying experience ever!! Highly recommended!! They treated me like with respect and dignity. They took great pride in finding me the best financing deal available to suit my needs. More