Mt. Ephraim Chrysler Dodge

Bad customer service I'm really not happy with the deal that I received AT ALL. Im over here having buyer's remorse. After months of constant harassing phone calls the dea I'm really not happy with the deal that I received AT ALL. Im over here having buyer's remorse. After months of constant harassing phone calls the deal that I was promised over the phone was not the deal that I received once I drove 30 miles to Mount Ephraim Dodge NJ from King of Prussia Pennsylvania. I really feel like I've been bamboozled. OVER THE PHONE THE SALESMEN TOLD ME HE HAD THE TRUCK, THE COLOR AND PRICE THAT I WANTED TO PAY MONTHLY. So I told him Ill be right there. I got there....AND THERE WAS NO TRUCK.... OKKK!! So the salesmen told me they was having one deliver from another store. So I sat there patiently waiting for the truck just to find out it's not the color that I asked for. I was pissed to the 10th power.. I played it cool tho..... So once it was time to talk numbers the salesmen and the manager team wanted to play the numbers game. I only wanted to pay a certain amount due to the fact that I'm on a fixed income. But them hungry vultures didn't care. So after being there for over 4 hours, I agree to the deal that I really feel Iike I was hoodwinked and Lead astray. When it was time for to get my 2016 RAM it was dirty and no gas in the tank.... I would NEVER recommend Mount Ephraim Dodge to nobody on Earth..... More

Best experience I had at a dealership yet. I went in to look at a 2014 GMC Sierra the had on the lot. I was immediately greeted by friendly salesman. After checking out the truck and taking it I went in to look at a 2014 GMC Sierra the had on the lot. I was immediately greeted by friendly salesman. After checking out the truck and taking it for a test drive I still wasn't convinced I really wanted it. They let me take the truck home for the weekend witch I thought was very helpful in making my decision. I went back on Monday and I can honestly say they bent over backwards to give me what I wanted for my trade-in and get me a comfortable monthly payment. MT Ephraim Chrysler Dodge has a extremely friendly staff that is very helpful and I would purchase a truck or car from them again without giving it a second thought. More

Amazing Inquired about a 2016 Chevy cruze online went to dealership that same day @3pm and dealt with Albert Novelli, Mike M. And Jim Payne. Great Guys! I had Inquired about a 2016 Chevy cruze online went to dealership that same day @3pm and dealt with Albert Novelli, Mike M. And Jim Payne. Great Guys! I had below average credit and I personally had never owned or leased a car before so I thought I would have a hard time getting approved. Needless to say I was driving home in my 2016 Chevy cruze 3 hours later!!! I had a great experience and the whole process was completely painless and extremely quick!!! I told them where my payments needed to be and they made it work! Honest people that don't BS you! Would highly recommend these guys to anyone! More

Ignored Since September Went there in September because my car that was less than one year old had foggy splotches all over the paint throughout the car. Ernie told me those Went there in September because my car that was less than one year old had foggy splotches all over the paint throughout the car. Ernie told me those panels had to be repainted and took photos and supposedly submitted a claim. It is now the end of February and I have yet to hear anything from them. I was able to get the marks out with a professional detail, but no thanks to them or concern of theirs. I never heard anything back saying yes we will fix it or no we will not. HORRIBLE CUSTOMER SERVICE! He was rude and appeared uninterested and bothered from the beginning. More

Awesome Experience!!! The team over at Mt Ephraim is the best!! This is now my 4th vehicle I bought from them and I will never go anywhere else. They made the car buying The team over at Mt Ephraim is the best!! This is now my 4th vehicle I bought from them and I will never go anywhere else. They made the car buying experience so simple. My sales rep Steve Folbaum is very knowledgeable and a pleasure to work with. He found me the exact truck I wanted and worked to get me in it. His manager Alex was right there working with us to make this happen. Walked out with a new truck and a great deal. I'll be back when my wife is ready for a new car! More

Great Buying Experience I purchased a 2015 Dodge Charger. The staff at the dealership, went out of their way to make sure I got way more then I thought I could. My salesm I purchased a 2015 Dodge Charger. The staff at the dealership, went out of their way to make sure I got way more then I thought I could. My salesman Dallas was wonderful. Everyone there, just made it a very pleasant and enjoyable experience. More

Money and run Mislead about price from the beginning,,after spending over 50000 they won't return a single phone call,won't be returning or referring anyone ,no cou Mislead about price from the beginning,,after spending over 50000 they won't return a single phone call,won't be returning or referring anyone ,no courtesy or respect after you buy the vehicle,terrible staff from Internet sales (Zack) to sales (Joe) to sales manager (mike m) . More

Don't buy from this dealer I went to this dealer because a friend of mine said it was good. I went there and the place was very UN-organized. I went out to look at the Ram 15 I went to this dealer because a friend of mine said it was good. I went there and the place was very UN-organized. I went out to look at the Ram 1500. I really like this truck and did end up buying it. I went on the test drive and I asks about the GPS navigation. The truck didn't have it but was ready for it. The salesman told me he would get that in my deal. I later found out that it wasn't part of my deal. when I asks he said he never said that to me. When signing my paperwork I was left to do it myself at a table full of junk. The salesman was running all over the place. I thought buying a $47k truck it would of been a little more professional. It really felt and look like a used car lot. When I went to look at the trucks, I had to walk in the mud and cross a busy street. I have to say I will not recommend or buy another truck or car from this dealer. More

No parts available for repair?? I callled the service department on February 5th and scheduled an appointment for a warranty repair on February 15th. I told the staff member what I n I callled the service department on February 5th and scheduled an appointment for a warranty repair on February 15th. I told the staff member what I needed done and she advised me of some things I needed to do so the van would be ready for the service. So I get there at 8 am and Joe Guinea tells me he will need to check to see if they have the parts. Excuse me, check for parts for an appointment I made 10 days ago? So I wait; and guess what...no parts! 10 days is plenty of time to order the necessary parts. Now I understand people make mistakes, but he didn't even apologize! He just plainly told me he would call when the parts come in. At least make an attempt to offer an apology on behalf of the company! Highly disappointed in this service department! More

Affordable Deals I don't make a lot of money and my car kept breaking down, so I wanted to just get a brand new car to avoid having to worry about issues driving since I don't make a lot of money and my car kept breaking down, so I wanted to just get a brand new car to avoid having to worry about issues driving since I commute all over for school and work. My monthly payment is affordable and I love the car. More