Moyer Dodge Chrysler Jeep Ram

I worked with Nick over the phone and email to get the numbers right for our new Mazda3 i Grand Touring. The car had everything me and my wife were looking for. Nick asked us to fill out the credit appl numbers right for our new Mazda3 i Grand Touring. The car had everything me and my wife were looking for. Nick asked us to fill out the credit application online and supply some paperwork. I had a number in no time and the next day we headed down to pick up our new car. After about 45 minutes of paperwork, we were on our way. It was the smoothest and easiest car buying experience I've ever had. More

I purchased a 2010 Mazda on 11-24-12. A second key with a remote (which had to be ordered) was part of the deal. I was told the key would take less than 2 weeks to come in. James Green, our salesman, called remote (which had to be ordered) was part of the deal. I was told the key would take less than 2 weeks to come in. James Green, our salesman, called us the following week to let us know the key came in and to make an appointment to have it cut and programmed. My wife drove our car to Ladd-Hanford to have this done on 12-5-12. We were told it would take 30-45 min. After 90 min. the cut and programmed key was brought to her. It was a standard key w/o the remote. James apologized for the mistake, told my wife we could keep the key and he would have the correct one ordered. When I came home from work that evening my wife told me what happened. I called James and told him it would be ok with us if Ladd-Hanford would send us a check for the difference in the cost of the keys. I thought this would be an easier solution for everybody. He said they wouldn't do that but since I had a 35 mile drive to Ladd-hanford he could have the correct key mailed to me to take to a dealer closer to home. My wife and I thought about this option. We decided to again drive to Ladd-Hanford to have the correct key cut and programmed. We thought this would be easier for L-H and we would have a lower chance of having any other issues. We called James back and left a message on his voice mail with our decision. The following week I called James again to see if he recieved our message. He said he did and that he should again have the key within 2 weeks. 2 weeks went by. Then 3 weeks. I considered the fact that we were now in the holiday season and it may take longer than usual so we patiently waited another week. I called James after the holidays to touch base. He was surprised to hear that we had not yet been taken care of which in turn surprised me. As our salesman I thought he would be on top of it.( This is when I started wondering if we made the right decision by purchasing a vehicle from L-H). James said he would check into it and let me know what's going on. Another 2 weeks went by. We still didn't hear back from James so I called him. He told me he was off the last 2 days and was about to call me to let me know the key came in but was mistakenly mailed to me. He said when we recieve the key, we should bring it to L-H to have it cut and programmed. After another week, still no key. I, again, called James. I told him we had not yet recieved a key and I was starting to feel that I was being jerked around and was beginning to regret purchasing a vehicle from L-H. I didn't shout, curse, or swear. I just expressed how I felt. James apologized, said he understood, and he would talk to his boss right away and call me back. I said that will be fine if you actually call me back. He said he would within 15 min. In less than 10 min. he called back to tell me the service dept. actually never mailed the key or even recieved it in. He apologized and told me he was relaying to me what he was being told by the service dept. concerning the key being mailed. On 1-31-13 James left a message on our answering machine saying the correct key was finally in. I called back that evening and got his voice mail. I left a message to let him know I recieved his message. He did not return my call. Maybe he didn't get the message. I called again on the morning of 2-2-13. He answered and I asked for a Saturday apoointment since I didn't want my wife to go alone if there were any other issues. After checking for the first Saturday a Mazda tech was available he called us back to schedule the appointment for 2-16-13 at 9:30 am. After all the previous hassle, I expected to be treated like royalty. I expected a "let us fill your tank for the hassle and your long drive here" or "let us hand wash your car" or maybe just a face to face apology from a manager, something to make me feel like a valued customer. I guess I expected too much. That morning we arrived at L-H service dept. at 9:35 am. We left our keys and cell#. The man at the desk said it would take 30 min for the key and another 15-30 min. to inspect a clicking noise coming from the front of the car I had told James about when we last spoke. My wife, daughter, and I then walked across the parking lot to the shopping center to kill some time. After not recieving a call from the service dept., we returned to L-H around 11:20 expecting the service to be complete since we thought we gave them plenty of time. It wasn't. We were told the key was ready but the tech wanted me to go with him on a test drive to hear the clicking sound. (We left our cell# with them for a reason). He went into the garage, came back out and told me the tech would be with me in 2-3 min. His estimate was off by about 30 min. The tech finally came in and escorted me to the garage. He demonstrated the new key to show me everything on it worked as it should. He then pulled the car out of the bay and when he stopped, we both heard the clicking sound. I said thats the noise. He told me it was the brake calipers and nothing to be concerned about. I went back to the service dept. desk to finish up. James was now also at the desk. He told the service dept. that the key was on L-H, shook my hand, and told me "if there's anything esle I can do for you let me know". ( That's nice, but will it ever be completed?). The guy behind the desk apologized for the time it took. He said the Mazda tech that was working today was a "lower" tech and did not have access to the codes needed to program the key. Another tech had to be contacted for the codes. He said this service should have been scheduled when a tech with access was on the job. Before we left I checked out the new key for myself, everything worked. Then I decided to check the original key. It started the car but the remote would not lock or unlock the doors. It was working before. Ugh! I went back inside to let them know. After another wait the tech came out and reprogrammed the original key for us and apologized. If I had a nickel for every apology... At 12:30 pm we were finally leaving, tired, hungry, and, again, disappointed. Can anyone at L-H complete there job correctly. I left feeling like I should be on the L-H payroll. I had to manage nearly every employee I came in contact with, keeping a fire lit under their seat and making sure they were doing there job correctly. A car is made of metal and plastic which rusts and fades. Service requires a relationship between people. I paid a premium price for our car( which I paid for in full on the day of purchase). I did not recieve premium service. I know it's just a key. But valued at over $250 it was part of the deal in the purchase of the car. It should not be the customers responsability to make sure the dealership follows through with its part. In the end, Ladd-Hanford rectified the situation and so far we are happy with our Mazda. More

I was able to buy a car I only dreamed of owning since I had to retire early. The Staff was wonderful, answered all my questions and helped me through this process with ease. Mr. Wentzel and Mr. McCue w had to retire early. The Staff was wonderful, answered all my questions and helped me through this process with ease. Mr. Wentzel and Mr. McCue were both knowledgeable and had the patience I required to understand everything. My experience was a win-win. Don't hesitate to contact this dealership if you are interested in a car. They make you feel very special and work with you on everything. Thanks again, guys, for all your assistance. I am really happy about owning my used Chrysler 300 limited. More

I have absolutely nothing but good things to say about this dealership. I am a 20 year old first time brand new car buyer and the guys I worked with were nothing but good to me. I told them what kind of v this dealership. I am a 20 year old first time brand new car buyer and the guys I worked with were nothing but good to me. I told them what kind of vehicle I was looking for and they put me in a vehicle that is absolutely PERFECT for me, at the price I wanted! The staff was completely flexible with me and wouldn't give up until I was in the car I wanted. I would definitely recommend them to friends and family. I drove 2 hours and 45 min just to work with the staff. I was totally and completely impressed with their efforts!!! THUMBS UP!! More

Brian was very helpful and customer oriented. He answered our questions quickly and efficiently. He was able to give us quotes over the phone which made us interested in visiting the dealership in answered our questions quickly and efficiently. He was able to give us quotes over the phone which made us interested in visiting the dealership in the first place. He was not pushy and was very professional. More

My experience with Ladd Hanford was very good. Nick B. was very accommodating and professional. The sales team was fair and worked the numbers to fit my budget. Overall they made trading in my old car and was very accommodating and professional. The sales team was fair and worked the numbers to fit my budget. Overall they made trading in my old car and buying a new one quick easy and painless..can't ask for more than that. More

I had purchased my prevoius vehicle from Ladd-Hanford, as well as dealt with Bill Wentzel, as my dealer. He was extremely thorough in assesment of my needs, in a replacement for my old car, as he assisted wi well as dealt with Bill Wentzel, as my dealer. He was extremely thorough in assesment of my needs, in a replacement for my old car, as he assisted with my purchase years before. I was able to find exactly the right car to fill my needs and wants. I plan to come to him when we plan to replace our other vehicle, in a year or two. More

Everyone was very professional and polite. Bill really made sure everything was clear and correct. The customer service was excellent and so was the prices. My family will continue to do business with you made sure everything was clear and correct. The customer service was excellent and so was the prices. My family will continue to do business with you for many years to come. More

My husband and I had a wonderful experience at Ladd-Hanford. Scott Keith helped us find the perfect vehicle. We didn't even know the Dodge Journey existed but it ended up being exactly what we nee Ladd-Hanford. Scott Keith helped us find the perfect vehicle. We didn't even know the Dodge Journey existed but it ended up being exactly what we needed. We originally went to look at the Mazda 5. We took it for a test drive and then went to run numbers. Scott did everything he could to get us the best deal but I was still hesitant. That's when he suggested we look at the Dodge Journey. He was able to take what we said we wanted and find a way to make it happen. He was not pushy and gave us time and space to discuss. While we were waiting for the new car to be ready he even let my husband drive a Dodge Dart. The customer service was fantastic! Carter McCue made the paperwork easy and helped us find the right package of add-ons for our needs. We would highly recommend Ladd-Handford and these two men in particular to anyone in the market for a new car. When we look to replace my husband's car I am sure we will have no doubt of where to go. More

I had a great experience with Bill. His overall knowledge of the business was really great. I can tell he has been a salesman for a long time and he really is a credit to your organization. knowledge of the business was really great. I can tell he has been a salesman for a long time and he really is a credit to your organization. More