Moyer Dodge Chrysler Jeep Ram
Lebanon, PA
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I bought a new turbo diesel and the process was very good, they worked with me with getting the price I wanted to pay. Seemed effortless when I came back to sign for the vehicle and was in and out and t good, they worked with me with getting the price I wanted to pay. Seemed effortless when I came back to sign for the vehicle and was in and out and the quality of service was spectacular More
Macey was our sales woman. Other than having the car ready when we arrived she seemed annoyed by my son and me who were there for my son's first car buying experience. She dro Other than having the car ready when we arrived she seemed annoyed by my son and me who were there for my son's first car buying experience. She drove with us on our test drive (only dealer that day that did not let us do this on our own (4 that day before)) and she guided us on a drive that was less than one mile and 40 mph at the most. She knew less about the car than we did (and we had called ahead). She made zero attempt and getting to know anything we were looking for and she took no interest in why my son needed a car. She even said that it was a few hours to close and we may not be able to buy it that day. I guess the idea of possibly staying a few minutes past closing only applies to old dads like me trying to help their son buy his first car. I also am in the customer service industry and would starve if I created this customer experience. More
I had a frustrating experience with the Ladd Hanford service department regarding an issue with my vehicle that no one seemed to be able to fix. However, after meeting with General Manager Gary Deibert, service department regarding an issue with my vehicle that no one seemed to be able to fix. However, after meeting with General Manager Gary Deibert, my experience completely turned around. Gary understood my frustration and helped me trade my existing vehicle in for something I love even more. The service department could certainly use some improvement, but with Gary at the helm, this dealership will make sure you leave happy. Thanks, Gary! More
I purchased a 2020 Subaru Forester Sport last year. The "sales consultant" I dealt with acted like my best friend until the moment I left the dealership. I was promised a spare fob, since for some reason m "sales consultant" I dealt with acted like my best friend until the moment I left the dealership. I was promised a spare fob, since for some reason my car only had one. Months go by and I haven't gotten a new fob. So I email the consultant, zero response from him. I tried calling, nothing again. So I finally emailed the sales manager and he "handled" the situation. Of course I never got my spare fob because they were to lazy to deal with it. They told me that they, a dealership, could not obtain a spare fob. I was told to go to another dealer for one or order one online and they would reimburse me. Why would I do your job for you?!? So no, I'd never recommend this dealership. Avoid them. More
Scott was my salesman. He kept my interest in mind and made the process quick and simple. I highly recommend stopping in and seeing Scott for a good deal. It was hassle free and he got me exactly what I w made the process quick and simple. I highly recommend stopping in and seeing Scott for a good deal. It was hassle free and he got me exactly what I wanted. What a great experience. This is the third vehicle I bought from Ladd Hanford and the reason why I keep dealing with them. More
Once again you have failed miserably took my vehicle to ensure it was safe you'll most likely stranded in Virginia need some serious supervision ensure it was safe you'll most likely stranded in Virginia need some serious supervision More
Outstanding dealership. A long term customer for over 20 years. Although dealership is an hour away I will gladly go out of my way to buy at Ladd Hanford. Great deals and even greater customer service. years. Although dealership is an hour away I will gladly go out of my way to buy at Ladd Hanford. Great deals and even greater customer service. More
I ordered a 2021 Jeep Wrangler Unlimited Rubicon in January and Ian Donlin was my sales agent. He was fantastic and so was the dealership. Easy process, great price on the new Jeep as well as my trade. January and Ian Donlin was my sales agent. He was fantastic and so was the dealership. Easy process, great price on the new Jeep as well as my trade. Couldn’t be happier and will buy there again. Thanks More