Mountaineer Honda - Service Center

Service Center Had a problem with courtesy pickup/drop off service while our car was getting serviced. The service center is very friendly and efficient and this was Had a problem with courtesy pickup/drop off service while our car was getting serviced. The service center is very friendly and efficient and this was the first time my wife and I have ever had any problems there. Joe Urse immediately took steps to make sure it would not happen again to anyone else, took good care of us and even followed up with a call to us the next day to make sure we were satisfied. Although unfortunate problems sometimes occur its all about how you handle the problem and fix it. Thank you! The mechanic work is top notch and the dealership really cares about their customers. More

Sherry Worth is worth the trip to Urse Honda I brought my 2013 Acura ILX into Urse Honda to have the tire pressure light checked. I didn't even buy my car from Urse. I didn't know if Urse would I brought my 2013 Acura ILX into Urse Honda to have the tire pressure light checked. I didn't even buy my car from Urse. I didn't know if Urse would help me but as soon as I pulled into the service lane, Sherry Worth approached me and I told her about the tire pressure light. No questions asked, Sherry had my car taken into the service area where they fixed the problem in record time. No hassles, no waiting and NO CHARGE. Wow. Now I know the difference between good and great and that difference is Sherry Worth. More

Exceptional service at customer's convenience. Chloe, in the service department, scheduled my appointment on the day and time as requested via email, my preferred method of contact. And greeted me Chloe, in the service department, scheduled my appointment on the day and time as requested via email, my preferred method of contact. And greeted me at the Service Department on the day of service. She is quite cordial and professional. Certainly an asset to your dealership. Thank you. More

Quick friendly sevice I had my car in for service yesterday. And there where a few cars inhead of mine an I was still I. An out of there in a short time an was very pleased I had my car in for service yesterday. And there where a few cars inhead of mine an I was still I. An out of there in a short time an was very pleased with my experience. Great job guys. Will definitely be back in the future. More

Bad sales Mgr & poor service like the Honda truck, loved J Urso sales man. The sales manager is an xxx. Almost tore up the check and tossed it at him. Remarked why he had not been like the Honda truck, loved J Urso sales man. The sales manager is an xxx. Almost tore up the check and tossed it at him. Remarked why he had not been fired yet? At 71 years don't need any more pain. Took truck in for sticker and oil change (4,300 miles) just to see if service was as bad as the sales Mgr. it was! 1 hour to change oil and put a sticker on the truck. They really should paint the windows in to the service area black so you cannot see how the employes move in slow motion or not at all. When they applied the new sticker they did not remove any of the old glue. Got to clean up around the sticker my self. The only good employee I dealt with was Chloe. More

heater repair Took my 2012 Pilot to have a no heat complaint checked on Feb 26th. Was told that it needed to have the heater core replaced and the heater core had t Took my 2012 Pilot to have a no heat complaint checked on Feb 26th. Was told that it needed to have the heater core replaced and the heater core had to be ordered and the repair person was not going to be working until March 2nd. I took the Pilot into have the heater core replaced on March 2nd and when I picked it up I was given a paper that sort of described what work was performed and it seems the only thing done was the heater core was flushed out not replaced. If the heater core only needed to be flushed out then why did I need to bring the car back to the service dept as they had it all day on Feb 26th and I know that it does not take 8 hours to flush out a heater core much less 16 hours as that is how long the service dept had my car. But as a second thought why does a 2 year old car with 14,700 miles on it even need to have the heater core changed/flushed, unless it was due to poor work this past summer when a major repair to the engine was performed at this service dept. Glad I got the extended service plan as it seems with the what seems to be questionable service work I'll most likely need to use it in the future to "FIX" whatever might go wrong next. I do not feel that Eddie did anything incorrect, but the service techs I'm not sure about. More