Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mountain View Hyundai
Ringgold, GA
965 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
965 Reviews of Mountain View Hyundai
June 04, 2024
06/03/2024 Sale and delivery of new Hyundai with a known possible problem 2024 Hyundai Santa Fe Calligraphy VIN: 5NMP54GL7RH047840 05/31/2024 Approximately 1300 Hrs. Purchased Vehicle from MTN. known possible problem 2024 Hyundai Santa Fe Calligraphy VIN: 5NMP54GL7RH047840 05/31/2024 Approximately 1300 Hrs. Purchased Vehicle from MTN.VIEW Hyundai, Ringold, GA 05/31/2024 Approximately 1400 Hrs. Drove vehicle home, discovered that Data/Charge ports in center console did not work. Called Ryan (my salesman) and told him of the problem. He explained that I needed to make a service appointment and bring the vehicle in. I contacted Service and made an appointment for Monday 06/03/2024, 0800 Hrs. (the first available opening) 06/03/2024 0800 Hr. took vehicle to Service Dept at MTN. VIEW HYUNDAI. Service looked at the vehicle and determined that the vehicle had a bad wiring harness (P/N 2024060300061). They then told me that the part was on backorder at Hyundai and that they expected the backorder to be filled at Hyundai in 2-3 weeks, and then it would probably be another 3-4 weeks before Dealers would get them. Service said that they then would need my car for 3-4 days to install the harness. I was also told by two MTN. VIEW employees that they had been told by Hyundai of this possible problem. When I ask that if they were aware of possible problems like this why were these items not checked on PDI (pre delivery inspection). They explained that a computer was attached to the vehicle for the PDI, and it did not show any problems. One employee stated that checking the Data Ports was not part of the PDI, that was the responsibility of the manufacturer. My big problem with this scenario is this: In October 2022 I purchased a new 2023 Hyundai Palisade and had a trailer hitch installed, however I was told that the wiring harness for Palisade had been recalled and that the new harness was on back order but would be available by the end of November 2022. As of this date it is still not available. Consequently, I have NO intention of waiting a long period of time for another wiring harness problem. 06/03/2024 Approximately 1045 Hrs. Contacted Hyundai Customer Service. After explaining the above problems to the Customer Service Representative I was given a Case Number (23377109) and told that they would escalate the case and assign a Case Manager who would contact me in 3-5 business days. My conclusion: MTN. VIEW HYUNDAI is in the business to sell cars. They will sell and deliver a new car to a customer knowing that there may be a problem with it and worry about fixing the problem after the deal is signed and the vehicle is delivered. No matter what inconvenience it may cause the customer. In my case I live 40 miles from the dealership, I will not be able to enjoy some of the features of my new car for months. Last week I purchased two (2) new 2024 Hyundai Santa Fe’s, a Limited and a Calligraphy from this dealership, I like both vehicles very much. I do not like the treatment received by the dealership in the fact that a known possible problem was not checked and fixed before delivery. More
by nwaltbillig
Employees Worked With
Ryan Lester, Ariana Smith
June 01, 2024
Great dealership to visit and work with. Ryan was very helpful and professional. I never felt pushed to make a decision on anything. I bought my son a used vehicle, and hope that it works Ryan was very helpful and professional. I never felt pushed to make a decision on anything. I bought my son a used vehicle, and hope that it works out well. I would seriously consider coming back here again and making a trade later for my sedan I'm currently driving when I'm ready for that. Thank you, ladies and gentlemen! More
by Jay
Employees Worked With
Ryan Lester, Andrew Armbruster
May 29, 2024
Super helpful and extremely friendly. One of the easiest and quickest car buying experiences we've ever had. Will definitely tell others and we'll definitely stop there first next time we One of the easiest and quickest car buying experiences we've ever had. Will definitely tell others and we'll definitely stop there first next time we're car shopping. More
by danthedad28
Employees Worked With
Ryan Lester, Ariana Smith
May 27, 2024
Alyssa took great care of us! She kept in touch with us over the last few months as we were looking and that really meant a lot to us! She was very personable and i would definite She kept in touch with us over the last few months as we were looking and that really meant a lot to us! She was very personable and i would definitely shop with her again. Everyone we dealt with at MVH was professional with no pressure sales pitch. Will refer above looking to buy a Hyundai to y’all! More
by rs_37770
Employees Worked With
Dylan Calkins, Alyssa Bartlett, Andrew Armbruster
May 26, 2024
Lacking in customer service no one in mangment came out was kinda upsetting when we sat there for about 3 1/2 hrs and that no even sprayed off the the car or put gas in there I have never been anywhere tha was kinda upsetting when we sat there for about 3 1/2 hrs and that no even sprayed off the the car or put gas in there I have never been anywhere that they didn’t do eather of those things More
by kayliaevans970
Employees Worked With
Alyssa Bartlett
May 21, 2024
This is the third time we buy a Hyundai from Brandon Tatham at Mountain View Hyundai. I was not going to buy a vehicle but after discussing a good option to exchange our vehicle we decided to buy. I alw Tatham at Mountain View Hyundai. I was not going to buy a vehicle but after discussing a good option to exchange our vehicle we decided to buy. I always feel at ease negotiating with Brandon. I think we will be back in the future if God gives us life. More
by rajavica
Employees Worked With
Shaun Kesler, Brandon Tatham, Ariana Smith
May 19, 2024
Daniel flowers , was absolutely amazing. Great customer service and buying my second car from his customer service is awesome! Thank you Great customer service and buying my second car from his customer service is awesome! Thank you More
by kristenweaver06
Employees Worked With
Daniel Flowers
