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Mountain View Hyundai

Ringgold, GA

4.9
977 Reviews
With a large inventory of new, used and certified pre-owned Hyundai models, an exceptional service department with state-of-the-art facilities, and a team of caring automotive professionals dedicated to you, Mtn. View Hyundai is here to service all of your Hyundai needs.
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6236 Alabama Hwy

Ringgold, GA

30736

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Showing 977 reviews

August 19, 2020

Only giving 1 star because I have to. Sales team is super friendly and good at their jobs - take that for what it's worth. Finance team however will try to manipulate the deal after a sale price is agreed up More

by Mandy Roberson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Patel, Shaun Kesler
Aug 19, 2020 -

Mountain View Hyundai responded

We appreciate you taking the time to leave your review on countless sites. We will respond to all reviews accordingly. First, we should be very clear as to the events that transpired as it pertains to the attempted purchase of a vehicle. The only attempt at manipulation in numbers was by yourself. Rather than us taking the car back, you felt we should discount the car an additional $3,000 and put new tires on, 3 weeks after the initial sale. You requested the discount based to a 3rd party inspection finding damage on the inside of the trunk and rear bumper cover. The CarFax showed no prior accidents. However, upon further inspection, WE ABSOLUTELY AGREE that there is damage on the car from when the prior owner had it. You still wanted the car, yet wanted us to discount it nearly $3,000 and put tires on also. Discounting the vehicle $3,000 does not make it any safer for you or anyone in your family to drive. Money is important. Safety is far more important. Regarding the scenario, we would have took the car back regardless of any issues with financing. It was the right thing to do. We don't want any customer in that vehicle and will be sending it directly to auction. In addressing your review further, we absolutely care about losing business. If it were up to us, every customer that comes to our lot would leave in every single car they intended to purchase. Unfortunately, it's not always up to us as a dealer, as banks play a large role in that aspect. That being said, sometimes it just doesn't work out. We apologize you felt the need to leave so many reviews. Thank you again for your feedback.

Aug 19, 2020 -

Mandy Roberson responded

Financing was not an issue for this purchase, except for whatever scam your team was running for the applications. I had no problem obtaining my own financing once we were finally notified there was an issue with the deal promised at time of sale... which coincidentally did not happen until after you were notified of the damage we discovered on the car, 3 weeks after the fact. The options I provided when I came to the dealership were (1) to repair the issues or (2) to discount the car so I could pay for the repairs. The dealership opted not to do either. Extensive documentation was also *in the vehicle* along with the user's manual showing the damage/repair history as well, which we discovered while removing our personal belongings for the return. The car was detailed twice and assessed when taken in on trade - that documentation along with the very obvious mismatched wheel could not have been missed that many times. Thanks!

August 17, 2020

It was a pleasure doing business with Josie. She was very prompt and attentive to what we were looking for! I love my new Palisade. More

by Kimh.turf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Lamb
August 17, 2020

Very professional. Great staff, great team, and great service. In love with my new car. So special shoutout to Josie for being determined to put me into something I wanted! More

by Alicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Lamb
August 14, 2020

Came in looking for a used car,Morgan not only showed me the vehicle I cane to see but when the payments were not to my liking she showed me others in the field after we viewed those she asked if I ever tho More

by Lynx72499
Recommend Dealer
Yes
Employees Worked With
Jay Patel, Cody Thomas, Morgan Catalan, Courtney Hancock
August 11, 2020

After a horrible experience at another dealership this dealership restored my faith in good service again! Thank you so much Mountain View Hyundai! You guys (Especially Jay, Corbin & Desmond) are awesome! More

by Roshney
Recommend Dealer
Yes
Employees Worked With
Jay Patel, Corbin Voiles, Desmond Law
August 09, 2020

Thank you so much Josie! It was a pleasure doing business with you! You were so helpful and got me just what I wanted. Thanks again! More

by Tashapayne1984
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kevin Flowers, Cody Thomas, Josie Lamb
August 08, 2020

Mtn View Hyundai and Savannah Gray got me into a brand new Hyundai Accent within my price range-which I didn't know was possible! More

by Hannah W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Thomas, Savannah Gray
August 06, 2020

Looking for new car? Go see Karmen at Mountain View Hyundai! We were very pleased with everyone that dealt with us in the purchase of our new car. Karmen was a pleasure to work with and made it a positive experi More

by terry-cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flowers, Karmen Respicio
August 05, 2020

Professional Every employee I encountered was friendly and helpful. I would recommend anyone to consider Mtn View Hyundai before they buy anywhere else. I really l More

by Stevesmith2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Patel, Cody Thomas, Savannah Gray, Courtney Hancock
August 02, 2020

Thanks to Tom and Morgan for their help with our purchase of our Hyundai. First class! I would recommend them to my friends if interested in a Hyundai. More

by harwoodterry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Patel, Kevin Flowers, Tom Zutaut, Morgan Catalan
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