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Mountain View Chevrolet - Service Center

Chattanooga, TN

4.5
221 Reviews

221 Reviews of Mountain View Chevrolet - Service Center

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September 15, 2015

Poor Customer Service by Kelvin Hamby I brought my car in for a oil change about 10:30 am and was told by Kelvin Hamby that it would take about one hour and would you like to wait, I told More

by FHAM51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 18, 2015 -

Mountain View Chevrolet responded

Thank you for bringing this matter to our attention. We understand the importance of timely service and good communication, so we are disappointed to know that standard was not met during this visit. We value you as a customer and we will work harder to make sure you are kept satisfied. Please contact Jimmy Clark at 423-266-018, so may work to make this right by you.

September 14, 2015

1st service Great professional sales and service experience. In my experience you take a list of issues to the service center and you constantly have to coach the More

by JESSE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Emery, Craig Bush
Sep 14, 2015 -

Mountain View Chevrolet responded

We are very appreciative of you choosing Mtn. View Chevy. Thank you for giving us the opportunity to serve you and show you that not all service centers are the same. Our team will always work to be transparent, professional, courteous and timely in our service. If there's anything that we can help you with, know that we will be happy to do so!

September 13, 2015

kyle montgomery just thought i didn't say enough about Kyle Montgomery in the service department. he is on top of his job!! he knew and was very helpful with all the More

by ronald defur
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Montgomery
Sep 13, 2015 -

Mountain View Chevrolet responded

We are so very appreciative of you leaving us a review, Ronald. Our team always strives to provide exceptional service to our customers, and we love to recognize employees when they meet and exceed that standard. Thank you for letting us know how helpful Kyle was during your visit. We look forward to your next visits and thank you for being part of the Mtn View Chevy family.

September 11, 2015

Just an oil change I don't have anything special to say about the service. I didn't get anything here that I couldn't get at any other oil change business for probably $ More

by TAMMY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim
Sep 18, 2015 -

Mountain View Chevrolet responded

Thank you for taking the time to provide us with feedback about your visit, Tammy. Our team always strives to maintain a high level of service and we are disappointed to hear you felt as though we did not meet that. If there's anything we can do for you, please let us know. We value you as a customer and want to try to make this right by you.

September 10, 2015

service It was a awesome experience. Everyone was friendly. The service was fast and covered by my warranty. I was a little nervous in whether I could afford More

by garcia.tanisha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Bush
Sep 10, 2015 -

Mountain View Chevrolet responded

Thank you for taking the time to leave us a review, Tanisha. Our team loves to hear that you had an awesome experience! We look forward to giving you many more visits with friendly, prompt and professional service. If you have questions about your warranty or vehicle in general, give us a call and we will be happy to help you. Thank you for being in the Mountain View Chevy family!

August 28, 2015

INCOMPETENT My worst experiences ever with a service department have been with Mtn View Chevrolet. I would never buy here again or recommend buying from here to a More

by CMES7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
August 25, 2015

it was great The chevy dealership is great. Cheap interest rates, they dont try to sell you a car you cant afford. My sales agent john was great More

by COPENY3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Spencer
Aug 27, 2015 -

Mountain View Chevrolet responded

Thank you for taking the time to provide us with some feedback. We are very happy to hear you had a great buying experience with John! Please let us know if you have any questions or service needs, we'll be happy to help.

August 25, 2015

very nice and considerate Waited on me as soon as I arrived.. Very very nice!! Lot of people waiting for service, but got through as soon as they possibly could.. More

by CINDYFSTEELE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Spencer
Aug 27, 2015 -

Mountain View Chevrolet responded

Thank you for the review, Cindy! We are happy to hear you were provided prompt service and that our team was considerate throughout. We hope you'll continue to choose Mtn View Chevy for all your service needs and future vehicle purchases. We love having you as part of our Mtn View Chevy family!

August 24, 2015

100 % Satisfaction Chris Morgan has taken great care of our family. We have purchased three vehicles, a 2015 Chevy Cruze , a 2014 Chevy Silverado and a 2013 Chevy Tahoe More

by DSARRELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Brown, Chris Morgan
Aug 27, 2015 -

Mountain View Chevrolet responded

Thank you for taking the time to let us know about your experience. We are so thankful for loyal customers like you. Our team is happy to know you have continuously been satisfied and become a repeat customer. We love having you in the Mtn View Chevy family. Please let us know if any questions or concerns come up and we will be happy to help.

August 20, 2015

EXCELLENT CUSTOMER SERVICE Perry Freeman takes amazing care of his customers. I am very Thankful for the amazing customer service and ability to repair my car. Friendliness was More

by KEMEAD70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Perry Freeman
Aug 27, 2015 -

Mountain View Chevrolet responded

Thank you for the kind review! We are happy to hear that you had excellent customer service from Perry. We love having you as a customer and hope you'll continue to choose Mtn View Chevy for all your service needs and future vehicle purchases. If you ever have questions, please feel free to contact us!

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