Mountain View Chevrolet - Service Center

Communication is hard to come by Needed service on my truck. Called and was given an appointment 6 days in advance (so they would not be as busy). arrived early and was checked in a Needed service on my truck. Called and was given an appointment 6 days in advance (so they would not be as busy). arrived early and was checked in as the service department opened. Was given a shuttle ride to work. Was called by service advisor at 1130 stating what was wrong and I authorized all but an oil change. Around 230pm, I attempted to see if the truck was ready, or to get a time that it would be ready so I could get a ride back. Never got a reply and called back again an hour later. After a long ordeal, finally go though to the service advisor and was told that the truck would not be ready until the next day. After some frantic effort to try to cope with this, I asked for a loaner vehicle and was told that would not be possible. They could however get my truck back in the shape that I could take it home, but I had to bring it back the next day to have the work done. I had to bum a ride to the dealership from a coworker. Day 2 went just as bad, and was never able to get in touch with the service advisor after I dropped it off, but I did start the process early enough to get a ride back to the dealership via the shuttle service. I believe the system that is in pace to manage the information and the payments is the big reason for the delays and lack of communication. It would be very useful if the receptionist for the service department had visibility into the progress of the vehicle through the computer aided service manager system. Online access to see your own progress would be nice too. It seemed that the service advisors spend way too much time running around like headless chickens trying to find technicians for status updates and paperwork when the system is computer based. More

Great service It was a great experience, I would recommend them to my friends and family. The employees was very nice and friendly. They had my car in and out in no It was a great experience, I would recommend them to my friends and family. The employees was very nice and friendly. They had my car in and out in no time. More

Wonderful service by Jamie Harris Jamie Harris was extremely helpful during my recent visit. He and his boss worked with me to price match on tires so I could keep my business with the Jamie Harris was extremely helpful during my recent visit. He and his boss worked with me to price match on tires so I could keep my business with them. I highly recommend Mtn View Chevrolet. More

Oil change in under a hour pretty fast for no appointment though car salesmen were trying to sell me a new vehicle for when my truck broke down not under warran in under a hour pretty fast for no appointment though car salesmen were trying to sell me a new vehicle for when my truck broke down not under warranty come on now it's a Chevrolet shouldn't be telling me it's going to break down where's your loyalty mines Chevy plan on keeping this truck for 20 years like my last one More

Best service/Lowest rates I haven't used this Chevrolet dealership before, and I had what I believed to be a loose oil filter causing a leak. I went ahead and scheduled an oil I haven't used this Chevrolet dealership before, and I had what I believed to be a loose oil filter causing a leak. I went ahead and scheduled an oil change and tire rotation. Well It did take them a little longer than expected but they were more friendly than some of the other Chevrolet dealerships I have used, and they had much better rates than any of them as well. More

Convertible Top Leaking I purchased a used convertible Camaro (not at Mountain View) and it turned out that water was leaking out of the drain system into the back floor when I purchased a used convertible Camaro (not at Mountain View) and it turned out that water was leaking out of the drain system into the back floor when it rained. It turned out to be a very complex fix which took longer than expected. However I was most concerned that it be done correctly. Craig Bush kept me informed of their progress and at the end of the process, no leaks after a rain. Their service made me feel much better about owning the car. I will put them on my list for regular service in the future. More

Failed to Keep Promises in Written Contract Written promises made when we bought car were not kept by dealership. Having small children we wanted a same size (SUV) replacement if we had signific Written promises made when we bought car were not kept by dealership. Having small children we wanted a same size (SUV) replacement if we had significant repairs that required the car to be in overnight. We have this agreement in writing from the dealership. It is a reason we bought here instead of driving to Atlanta for a cheaper priced vehicle. However when our car was kept for several days this written promise was not honored. We were told "higher ups" blocked the service representative from honoring the written contract. I liked the representative but, when I stated I would be happy to escalate the issue personally as this was a big deal to us, I was not put in touch with management. I believe promises should be honored. Written promises should be immediately honored by every staff member. The fact that management refused to honor a written promise will mean we will be buying a car elsewhere next time around. Apparently even written promises by this dealership mean nothing. More

Service Review Everyone made the best effort to repair my car in a very responsive way. I truly appreciate the loner car.The quick manner to remedy my car problem wa Everyone made the best effort to repair my car in a very responsive way. I truly appreciate the loner car.The quick manner to remedy my car problem was expedited in a very professional manner. Thank you. More

Very Nice First Impression I bought a used car but still under warranty from a sister dealer of theirs and when I came to Mtn View Chevrolet for warranty work, they treated me l I bought a used car but still under warranty from a sister dealer of theirs and when I came to Mtn View Chevrolet for warranty work, they treated me like I bought NEW and from THEM. They were very courteous, knowledgeable and pleasant to work with. I will be bringing my little "New to me" car back as needed for work and maintenance. I am very IMPRESSED! More

Serviced Car They were nice and fast and friendly and helpful. I love bringing my car here. The popcorn and charging station and coffee makes me feel warm and welc They were nice and fast and friendly and helpful. I love bringing my car here. The popcorn and charging station and coffee makes me feel warm and welcome. More