Motorwerks BMW

even tho they did not get the work done right at first time had to bring vehicle in the next day but staff working hard to get the issues solve. I pareciated the courtesy they've provided. thank you. time had to bring vehicle in the next day but staff working hard to get the issues solve. I pareciated the courtesy they've provided. thank you. More

In all the experiences that I have had with Motorwerks BMW, they have exceeded my expectations. This includes the Service Department as well as the Sales Department. I am particularly impressed by the kn BMW, they have exceeded my expectations. This includes the Service Department as well as the Sales Department. I am particularly impressed by the knowledge Matt Michaelson has with all the vehicles they have. Also, Matt's willing to go the extra mile to get a sale, especially with someone like me. I am not the easiest person to convince that I should be buying or leasing a car. A lot of sales personnel find it hard to deal with me since I am never in a hurry to purchase a vehicle. But not Matt he has the patience required to deal with a person like me. More

I brought my car in for what I believed to be a regular maintenance check. Although it resulted in quite a bit of work Dana was accommodating, informative and very customer oriented. maintenance check. Although it resulted in quite a bit of work Dana was accommodating, informative and very customer oriented. More

Our first BMW experience was exceptional. We were particularly impressed with the customer service demonstrated by Art Hancock as he worked to find a car that met our preferences. As a result of hi particularly impressed with the customer service demonstrated by Art Hancock as he worked to find a car that met our preferences. As a result of his product knowledge and professionalism, what was intended to be a 'just looking' venture turned out to be a sale! Cyndy & Randy Blasier More

I experienced prompt customer service, thanks! they had my car ready before estimated time and were great at communication with me. An over all good experience! my car ready before estimated time and were great at communication with me. An over all good experience! More

I live in Illinois and travel to the Minneapolis area frequently. I stopped by Motorwerks on a recent visit to check out a pre-driven Toyota Highlander Hybrid I had seen online. The car was great, and th frequently. I stopped by Motorwerks on a recent visit to check out a pre-driven Toyota Highlander Hybrid I had seen online. The car was great, and the deal was extremely fair - but even better, was my salesman, Art Hancock, a down-to-earth, straight shooter. He went the extra mile every step of the way, including delivering the vehicle to my hotel for the long drive home to Illinois. Do yourself a favor, and check out Motorwerks. Its one of the most impressive dealerships I've ever seen - 4 floors of beautiful BMW's, Mini's and related accessories. And speaking of beautiful, thanks to Betsy Walsh, the business manager who made the financing and closing deal painless. I don't buy a lot of cars, but this is one of the best car buying experiences I've ever had. Thanks, Motorwerks! More

Poor communication around the timing for a recall/service experience. Supposed to be able to pick up car in an hour and despite telling the dearship twice that I would be back in an hour, they thought they experience. Supposed to be able to pick up car in an hour and despite telling the dearship twice that I would be back in an hour, they thought they had it all day. After being told it was ready and a shuttle would call in 5 minutes to arrange to pick me up, I had to call back 30 minutes later. After arriving to pick my car up, I had to wait for 30 minutes. Not the typical experience that I've had in the past and one that disappointed greatly. More

Motorwerks BMW has the BEST customer service that I have ever experienced! Considering the amount of cars they service each day, everybody is extremely solicitous from the service writer to the loaner car p ever experienced! Considering the amount of cars they service each day, everybody is extremely solicitous from the service writer to the loaner car provider to the runner! High end all the way! More

always a great pleasure to work with john giese@ motorwerks!! he answers all your ?'s and needs- always fair and accomodating- thanks john for all your courteous service!! jack wagner motorwerks!! he answers all your ?'s and needs- always fair and accomodating- thanks john for all your courteous service!! jack wagner More

I went to look at a car for my son at Bloomington, MN. Art Hancock was our sales person. We took several cars and I ended up buying a Grand Prix for my son and an Escape for myself. The car bought for my Art Hancock was our sales person. We took several cars and I ended up buying a Grand Prix for my son and an Escape for myself. The car bought for my son had 146,000 miles on it. It has some issues with in 24 hours. I called Art and I brought it back and they fixed it even thought it was sold "as is". Art personally followed up to besure it was taken care of. The processing when purchasing is slow due to the business of the dealership. But maybe that is a good sign that they are busy. More