Motorwerks BMW

I have been a customer of BMW Motorwerks since 2000 when I bought my first BMW. My car buying experience at that time was horrible and left a very bad taste in my mouth. But I continued to service my car wi I bought my first BMW. My car buying experience at that time was horrible and left a very bad taste in my mouth. But I continued to service my car with Motorwerks. Back in 2005 when I was in the process of buying my 2nd BMW, I decided to give Motorwerks a 2nd chance to mend fences sort of speak with me and change my opinion of Motorwerks. Again I experienced a horrible buying experience and in fact I actually flew to St. Louis, MO to purchase my 2nd BMW and the only reason I continue to service my car with Motorwerks is because they happen to be the closest dealership to where I live. So they get my business by default. Up until this point in time the service I have received while servicing my car at Motorwerks has been acceptable. They have done an adequate job over the years but I have never gotten the sense that they would go over and beyond for a customer. I have always had the feeling that they know they are one of only 2 dealerships in town and because of this they don't need to go out of their way to help the customer because the customer really has nowhere else to go. My recent experience with Motorwerks has been the last straw for me. At the end of August 2011 I took my M3 in for service to have my alignment fixed/adjusted. At the end of April 2011 I put brand new tires on my car and noticed that the car pulled a little so I needed my alignment adjusted hence the reason for bring my car in for service at Motorwerks. Recently I noticed that my rear tires on the car were wore out which struck me as very strange since I just put these new tires on the car at the end of April 2011 and the tires had only a little over 11,000 miles on them. I noticed that the tires were wore unevenly. So I took the tires back to where I purchased them to have them look at them. I was informed that the tires were wore out because of bad alignment on my car. So I then took my tires and car back to Motorwerks to see how we could resolve the situation. All I have gotten from Motorwerks is the run around (not that I expected anything less from them given the past history). They are pointing the finger at the tires and will not own up to the fact that the alignment was done incorrectly. I don't care what the "specs" say, which they keep referring back to, the point of the matter is that my "brand new" tires are wore out. I even took the advice of Brett Dahlgren, Motorwerks service manager and got a 3rd opinion from a neutral party. This party was Discount Tires and they confirmed after looking at the tires, that the uneven ware was caused by bad alignment. So at this point all I want is to have my rear tires replaced on my car. It seems to be the least that can be done to rectify an otherwise ugly situation. Very, very dissatisfied customer, Scott Barrett More

Purchased my car from Auto Source. When I arrived, after making an appointment online in my name, realized that I was not recognized as owner. It was quickly managed by John. The entire team is efficie making an appointment online in my name, realized that I was not recognized as owner. It was quickly managed by John. The entire team is efficient and smooth. More

After having owned several Mercedes Benz I have finally found my dream vehicle thanks to Jack Woodring, he help me find the perfect vehicle for my taste and needs. A truly satisfied customer, thanks Jack found my dream vehicle thanks to Jack Woodring, he help me find the perfect vehicle for my taste and needs. A truly satisfied customer, thanks Jack for your excellent service. More

As always John did a great job. The repairs were completed the day I brought in the car and John kept me posted every step of the way. These guys are the best! completed the day I brought in the car and John kept me posted every step of the way. These guys are the best! More

John is the best and most thorough Service Advisor I have worked with in quite some time. Motorwerks staff are all friendly, courteous and efficient. worked with in quite some time. Motorwerks staff are all friendly, courteous and efficient. More

even tho they did not get the work done right at first time had to bring vehicle in the next day but staff working hard to get the issues solve. I pareciated the courtesy they've provided. thank you. time had to bring vehicle in the next day but staff working hard to get the issues solve. I pareciated the courtesy they've provided. thank you. More

In all the experiences that I have had with Motorwerks BMW, they have exceeded my expectations. This includes the Service Department as well as the Sales Department. I am particularly impressed by the kn BMW, they have exceeded my expectations. This includes the Service Department as well as the Sales Department. I am particularly impressed by the knowledge Matt Michaelson has with all the vehicles they have. Also, Matt's willing to go the extra mile to get a sale, especially with someone like me. I am not the easiest person to convince that I should be buying or leasing a car. A lot of sales personnel find it hard to deal with me since I am never in a hurry to purchase a vehicle. But not Matt he has the patience required to deal with a person like me. More

I brought my car in for what I believed to be a regular maintenance check. Although it resulted in quite a bit of work Dana was accommodating, informative and very customer oriented. maintenance check. Although it resulted in quite a bit of work Dana was accommodating, informative and very customer oriented. More

Our first BMW experience was exceptional. We were particularly impressed with the customer service demonstrated by Art Hancock as he worked to find a car that met our preferences. As a result of hi particularly impressed with the customer service demonstrated by Art Hancock as he worked to find a car that met our preferences. As a result of his product knowledge and professionalism, what was intended to be a 'just looking' venture turned out to be a sale! Cyndy & Randy Blasier More

I experienced prompt customer service, thanks! they had my car ready before estimated time and were great at communication with me. An over all good experience! my car ready before estimated time and were great at communication with me. An over all good experience! More