Motorwerks BMW

If I am paying for a premium brand, I expect premium service. No need to wait on me hand-and-feet, but if I ask a question about the transaction, I would like an answer within 24 hours. No response? The service. No need to wait on me hand-and-feet, but if I ask a question about the transaction, I would like an answer within 24 hours. No response? Then don't expect me to buy a car from you. I have been casually looking for a new car for over a year now. I am a qualified buyer. The premium brand shops (Audi and BMW) have both failed in the customer service department. Nissan provided superior service although I didn't purchase from them. Sales & service represents the brand. When you give crappy service, the brand -- although great engineered vehicle -- can also be tarnished. What happened to Customer Service 101?! The more "mature" (aka older) sales people are worse than the younger generation. There is also a definite difference between male and female sales people. As much as I liked the car, I didn't appreciate the subpar service. So no deal for me or the sales guy. Not sorry, buddy. More

I visited the dealer after work expecting a great sales interaction/experience. But I only found myself standing with no help for good 20 minutes or so. I asked for help a few times but no one came to s interaction/experience. But I only found myself standing with no help for good 20 minutes or so. I asked for help a few times but no one came to shake my hand, although there a lot of employees roaming around me. Like other reviews said, does this dealership judge people by their appearance? More

Absolutely absurd policies. Extremely expensive and unhelpful. Poor customer service, and predatory loans. Avoid this dealership at all costs unless you want to deal with misery. unhelpful. Poor customer service, and predatory loans. Avoid this dealership at all costs unless you want to deal with misery. More

Skipping to the heart of the matter, I had a deal for a new 2013 BMW M3 with Tom. After it took longer than it should have to send me the credit app, I should known something wasn't right. Of course, he new 2013 BMW M3 with Tom. After it took longer than it should have to send me the credit app, I should known something wasn't right. Of course, he wanted my deposit right away. Anyway, I sent in my the app and waited. With no contact, I had to call back (maybe I emailed) and see how things were going. This was the following day. And Tom said, oh, all looks good and you were approved, I just need to figure out the NC taxes and registration. Of course, I had already told him the tax rate, but ok, no problem. I asked for numbers and or paper work and he said he would get it to me on Monday. Since this was a Saturday, I had to wait until Monday. Ok, makes sense. On Monday, I waited and then finally emailed Tom to ask what is going on. He said they were still working on it, but would now get the paperwork out Wednesday since Tuesday was New Years Day. Still no numbers or anything, but ok. On Wednesday, I emailed to find out it the paperwork had been sent and received an email reply, mind you, no phone call, that the car had been hit by another costumer in the parking lot. Of course, I was furious at this point and told Tom to forget the deal and refund my money ASAP. Additionally, I call the GM, Bob, who knew nothing about my deal or the fact that a customer hit a car in his dealership lot. Seems like an important event that he should know about, but I guess not. I also requested a refund, which he stated they would do. Of course, after trying to retain my business. I spoke with a friend who has purchased numerous vehicles and was helping my find a car and he stated something didn't sound right. I agreed, stating the the website, the car is obviously on the second floor and is visible on their Facebook page. So, he called to inquire about the car and spoke with a different salesman who stated the car was there, but had a sold sign on it. He then asked for this person, Art, to confirm if he physically saw this or if he heard it was sold. Art replied that the car is on their second floor, with a sold tag and he physically went up and checked. So, how did a car that was still on the second floor get hit by a customer in the parking lot? They only had one M3 which was confirmed by more than one person, so there couldn't be a mistake as to which car was "hit". Maybe the customer was doing doughnuts on the second floor and hit my M3. Who knows. Point is, someone was lying and that not the kind of dealership I want to deal with or recommend anyone else deal with. And the kicker to the whole thing is that Tom never ran my credit for the approval. I have recently purchased another, for an even better deal. And when I looked at my credit report, nothing from BMW or anything around the time I sent in my report was on there. What a piece of work. Do yourselves a favor and stay far, far away from this sleazy dealership. More

Great dealership. Courteous and very knowledgeable staff. It is truly museum of BMW. The best inventory in Minnesota. I am thanking Motorwerks BMW for an excellent shopping experience. It is truly museum of BMW. The best inventory in Minnesota. I am thanking Motorwerks BMW for an excellent shopping experience. More

Horrible experience!! Their sales department is OK. However, the service department is terrible. Dealer never resolved the issues with my car. Not the most courteous service personnel. I strongly sugge However, the service department is terrible. Dealer never resolved the issues with my car. Not the most courteous service personnel. I strongly suggest you try the two other BMW dealers in Minnesota. Bigger doesn't always mean better! More

I took my vehicle to Motorwerks as a result of a failure with my braking system that nearly caused an accident. This dealership was the closest dealer at the time of the incident. The service advisor test d with my braking system that nearly caused an accident. This dealership was the closest dealer at the time of the incident. The service advisor test drove the vehicle and noticed the problem. He returned with his manager about half an hour later to tell me the vehicle was not safe to drive. Despite the saftey issues, the service manager said Motorwerks would not repair my vehicle and asked if I wanted my BMW towed to an independent repair shop. I told the service manager that my car still has BMW warranty and I would need to have the repairs done at a BMW dealer if the defective part is to be covered under warranty. I then called BMW North America and the head of BMW customer relations called the service manager about the situation. The service manager still declined to work on the vehicle. BMW North America then arranged for a loaner vehicle and towed my vehicle to another dealer who performed the repairs. I am dissapointed that Motorwerks would not repair the vehicle despite confirming the vehicle was not safe to drive. More

I first started o work with Charlie on finding a Mini, he was very knowledgable, and I could easily relate to him. Loved the personalized attention and past owner recognition at this dealership. After worki was very knowledgable, and I could easily relate to him. Loved the personalized attention and past owner recognition at this dealership. After working with Charlie, I moved to Dale whom I lease a 2011 535 from last year. Dale's constant attention to detail, dedication to the account (follow ups) , and persoanlized buying experience would make me want to come back for another car without even batting an eye. More

We received the most outstanding customer service from NIC KRANE,Fast Service Advisor! He exceeded our expectations! He represent BMW the way it should be! NIC KRANE,Fast Service Advisor! He exceeded our expectations! He represent BMW the way it should be! More

John did a great job keeping in touch to let me know what they found and what was being done. Got my car when promised. Excellent service. they found and what was being done. Got my car when promised. Excellent service. More