Motorwerks BMW

Worst Dealership Experience EVER Though the car was listed online, it was being certified which took approximately 3 weeks. Finally, I received the call saying it was ready. Once ar Though the car was listed online, it was being certified which took approximately 3 weeks. Finally, I received the call saying it was ready. Once arriving, all 4 rims were scratched, the running boards were chalk full of speckled rust, the original floor mats were in vehicle and looked disgusting, and the check engine light was on (because they still hadn't updated the software). Once agreeing to fix all the problems, the finance guy charged me a higher rate (BMW was running a promotion and contacted me afterward). I was told it would only take a day to fix the rims but took several and once it was given back, they looked like the original scratched rims. We tried it again and this time a one day fix took approximately 6 more days to fix appropriately. Finally, the entertainment center didn't work. They forgot to give the remote (doesn't sound like they are thorough when certifying) and once I was given the remote (after being given the wrong remote!) the second one didn't work either. I then went to a competent (different) BMW dealership and the guy immediately asked if MW programmed the controller? It was immediately fixed after it was finally programmed with the correct remote. This saga has been going on for approximately 4 whole weeks. They are a nightmare and don't seem to car enough about selling and servicing pre-owned certified vehicles in my opinion. I'm guessing they prefer to sell a new $100k+ car. Through all my troubles, it has been extremely difficult after the purchase to have most people associated with the dealership to return my calls from management to sales. I have purchased many high-end cars from various dealerships and this is by far the WORST experience EVER!!! My best service comes from McGrath who we purchased and services my wife's car. More

After selling the car, there was no customer service. Did not take the time to explain features of the car. Contacting the customer service manager results in phone call when one is busy. Ursula was not inte not take the time to explain features of the car. Contacting the customer service manager results in phone call when one is busy. Ursula was not interested in returning the call or listen to issues when it is a convenient for the customer. In fact they let the car to be driven out of the lot with very low tire pressure. Go to this dealer as they have a big selection. But once you buy the BMW from them...do not expect any of the 'BMW experience'... they are only interested in selling you the car...not to provide customer service!!! More

Clayton Nicholson did a great job and I would go back in a second. The dealership is great looking and all the staff was friendly. a second. The dealership is great looking and all the staff was friendly. More

About a year ago, I bought a low mileage used BMW 645 from Motorwerks. I bought it sight unseen off their website. I talked to Craig Schow and he assured me it was in great shape. I know buying a used ca from Motorwerks. I bought it sight unseen off their website. I talked to Craig Schow and he assured me it was in great shape. I know buying a used car is "Buyer Beware" so when the car arrived and had a couple of problems I did not bother to contact Motorwerks. But later I received an e-mail from Craig and asked for his help in retrieving the service records so I could xxxxx the problem. Never heard from him. Waited. Got another spam e-mail from him. But never a response to my simple request for the cars records. My experience is, so long as you are buying, you are treated well by Craig Schow and his team at Motorwerks. More

I purchased a CPO 7 series from Motorwerks many yrs ago but my second experience was very poor... Sales person was too arrogant and showed little interest when customer is dressed in non-business attire. but my second experience was very poor... Sales person was too arrogant and showed little interest when customer is dressed in non-business attire. Picked up a 2013 535i from Twin Cities BMW instead.. My second car with Matt Liebig.. Happy Customer and would buy again More

If I am paying for a premium brand, I expect premium service. No need to wait on me hand-and-feet, but if I ask a question about the transaction, I would like an answer within 24 hours. No response? The service. No need to wait on me hand-and-feet, but if I ask a question about the transaction, I would like an answer within 24 hours. No response? Then don't expect me to buy a car from you. I have been casually looking for a new car for over a year now. I am a qualified buyer. The premium brand shops (Audi and BMW) have both failed in the customer service department. Nissan provided superior service although I didn't purchase from them. Sales & service represents the brand. When you give crappy service, the brand -- although great engineered vehicle -- can also be tarnished. What happened to Customer Service 101?! The more "mature" (aka older) sales people are worse than the younger generation. There is also a definite difference between male and female sales people. As much as I liked the car, I didn't appreciate the subpar service. So no deal for me or the sales guy. Not sorry, buddy. More

I visited the dealer after work expecting a great sales interaction/experience. But I only found myself standing with no help for good 20 minutes or so. I asked for help a few times but no one came to s interaction/experience. But I only found myself standing with no help for good 20 minutes or so. I asked for help a few times but no one came to shake my hand, although there a lot of employees roaming around me. Like other reviews said, does this dealership judge people by their appearance? More

Absolutely absurd policies. Extremely expensive and unhelpful. Poor customer service, and predatory loans. Avoid this dealership at all costs unless you want to deal with misery. unhelpful. Poor customer service, and predatory loans. Avoid this dealership at all costs unless you want to deal with misery. More

Skipping to the heart of the matter, I had a deal for a new 2013 BMW M3 with Tom. After it took longer than it should have to send me the credit app, I should known something wasn't right. Of course, he new 2013 BMW M3 with Tom. After it took longer than it should have to send me the credit app, I should known something wasn't right. Of course, he wanted my deposit right away. Anyway, I sent in my the app and waited. With no contact, I had to call back (maybe I emailed) and see how things were going. This was the following day. And Tom said, oh, all looks good and you were approved, I just need to figure out the NC taxes and registration. Of course, I had already told him the tax rate, but ok, no problem. I asked for numbers and or paper work and he said he would get it to me on Monday. Since this was a Saturday, I had to wait until Monday. Ok, makes sense. On Monday, I waited and then finally emailed Tom to ask what is going on. He said they were still working on it, but would now get the paperwork out Wednesday since Tuesday was New Years Day. Still no numbers or anything, but ok. On Wednesday, I emailed to find out it the paperwork had been sent and received an email reply, mind you, no phone call, that the car had been hit by another costumer in the parking lot. Of course, I was furious at this point and told Tom to forget the deal and refund my money ASAP. Additionally, I call the GM, Bob, who knew nothing about my deal or the fact that a customer hit a car in his dealership lot. Seems like an important event that he should know about, but I guess not. I also requested a refund, which he stated they would do. Of course, after trying to retain my business. I spoke with a friend who has purchased numerous vehicles and was helping my find a car and he stated something didn't sound right. I agreed, stating the the website, the car is obviously on the second floor and is visible on their Facebook page. So, he called to inquire about the car and spoke with a different salesman who stated the car was there, but had a sold sign on it. He then asked for this person, Art, to confirm if he physically saw this or if he heard it was sold. Art replied that the car is on their second floor, with a sold tag and he physically went up and checked. So, how did a car that was still on the second floor get hit by a customer in the parking lot? They only had one M3 which was confirmed by more than one person, so there couldn't be a mistake as to which car was "hit". Maybe the customer was doing doughnuts on the second floor and hit my M3. Who knows. Point is, someone was lying and that not the kind of dealership I want to deal with or recommend anyone else deal with. And the kicker to the whole thing is that Tom never ran my credit for the approval. I have recently purchased another, for an even better deal. And when I looked at my credit report, nothing from BMW or anything around the time I sent in my report was on there. What a piece of work. Do yourselves a favor and stay far, far away from this sleazy dealership. More

Great dealership. Courteous and very knowledgeable staff. It is truly museum of BMW. The best inventory in Minnesota. I am thanking Motorwerks BMW for an excellent shopping experience. It is truly museum of BMW. The best inventory in Minnesota. I am thanking Motorwerks BMW for an excellent shopping experience. More