Motorwerks BMW

Great Client Advisor - Ryan Kaulbars I worked with Ryan Kaulbars for a purchase of a CPO BMW. Initially I was not sure what vehicle I was intending to purchase or lease. He had great fol I worked with Ryan Kaulbars for a purchase of a CPO BMW. Initially I was not sure what vehicle I was intending to purchase or lease. He had great follow-up with BMW incentives, what BMW financial was going to offer for lease turn-in, what new CPO inventory was arriving, etc. He worked with me during the deal making process and never seemed pushy or irritated. He always seemed to have my satisfaction during the process at the top of the list. His communication during the process was excellent, from morning to evening he was available. After purchase and delivery, he worked to help resolve a few minor issues with the finance dept, parts dept, and service dept. Overall he is an excellent client advisor that works hard for his clients before, during, and after the deal. You can tell he is a BMW enthusiast and values his customers and his ongoing relationship with them. More

Saved $9500 at AutoSource!! Buying a user car from them (likely a new car too) would be a very costly mistake. Just read other reviews. I traded in a 2009 535i and bought a 2012 Buying a user car from them (likely a new car too) would be a very costly mistake. Just read other reviews. I traded in a 2009 535i and bought a 2012 535i from AutoSource and saved $9500 when compared to a similar deal offered by Motorwerks! In fairness, the Motorwerks 2012 535i was certified and had 5000 fewer miles, but still $9500. They get away with this because there is little competition and people get sucked in to the fancy building, big smiles the BMW cache and, clearly, they sell plenty of cars anyway. Confront them with the fact that they are way overpriced and they just smile and lay on the charm - General Manager included. I have to hand it to them, they have perfected the art of getting people to pay way more than they should or have to. My advice: call AutoSource or Poquet and just tell them what you want and they will find you a great deal via auction and give you a much better trade in deal. Done it twice myself with AutoSource. More

Very poor service and follow-up by entire Service Team Very bad service and follow-up. No sense of urgency or anyone taking accountability. Had vehicle in multiple times and told mis-information each time. Very bad service and follow-up. No sense of urgency or anyone taking accountability. Had vehicle in multiple times and told mis-information each time. Entire team dropped the ball. Too many issues to list. No one really acted like they cared about the customer experience. Entire ordeal was communicated to BMWofNA. More

Old-fashioned sales experience The new car sales consultant was friendly enough, but not at all transparent when it came to negotiating the terms of lease. There were table-turning The new car sales consultant was friendly enough, but not at all transparent when it came to negotiating the terms of lease. There were table-turning questions, trips to see the manager, and a refusal to share the money factor, what my down payment was actually going towards, etc. This was the way car buying was 10 or 20 years ago, but not today and should not be tolerated. I happily leased from a different BMW dealer with a completely different sales experience. More

A totally AWESOME experience!! My '07 X3 is now performing like brand new! Paul Weiland takes the car in and gets a thorough diagnosis AND contacts my extended warranty company befo My '07 X3 is now performing like brand new! Paul Weiland takes the car in and gets a thorough diagnosis AND contacts my extended warranty company before he calls me so that I can make the best decision on how to proceed. Totally flexible and accommodating service!! Have needed almost no service on this vehicle (which I bought used from Motorwerks) but when I do need them I remain completely confident in their work. Thank you, Paul!! More

bought used vehicle and overall a great experience! Mehul Pujara was the gentleman that assisted my wife and i, And made sure we were comfortable the three hours were their. Great service from a detaile Mehul Pujara was the gentleman that assisted my wife and i, And made sure we were comfortable the three hours were their. Great service from a detailed car to a full tank of fuel when we left. The customer service i was worried about considering the reviews i have read but i had %110 great experience! With that said i recommend Mehul Pujara At BMW Motorwerks. Keep up the good work! More

Great experience with Clayton Nicholson I worked with Clayton Nicholson to purchase a preowned 2012 BMW M3. I enjoyed working with Clayton and he went above and beyond to make sure I was ha I worked with Clayton Nicholson to purchase a preowned 2012 BMW M3. I enjoyed working with Clayton and he went above and beyond to make sure I was happy with the vehicle. When the vehicle's complicated settings stumped me, he made arrangements for a BMW "Genius" to come to my home to explain the features and even program the garage door opener. I would definitely contact Clayton again for my next vehicle purchase. More

Clayton made my experience worth it It was my first car purchase and Clayton made it very clear and organized and he was a great guy, not only as a salesman but as a genuine guy. Very ha It was my first car purchase and Clayton made it very clear and organized and he was a great guy, not only as a salesman but as a genuine guy. Very happy with my purchase from bmw More