Motorwerks BMW

BUNCH OF CROOKS!! The salesman I dealt with was adequate but their finance department excelled in misleading people and would not help correct a problem they created! The salesman I dealt with was adequate but their finance department excelled in misleading people and would not help correct a problem they created! Be careful in signing up for any warranties. They promise the world with ease of cancellation if you should decide against it but it doesn't always work out that way. I guess someone has to support Roger Penske's hobbies. Another interesting occurrence was that they didn't properly put on the oil filter when they changed the oil so it leaked all over our driveway in the next couple days after we had it. Thanks guys!! More

Lack of Professionalism I had been here on several occasions recently and in the past and received the typical treatment I've come to expect from BMW dealers; Unprofessional I had been here on several occasions recently and in the past and received the typical treatment I've come to expect from BMW dealers; Unprofessional with no follow-up. I do not appreciate being judged by the dealer for my own wants, needs, and opinions regarding my next purchase while being told things are my fault for not getting on top of things sooner, which goes back to my first experience of no follow-up. Comments such as this from Dale Stinar, "This program has been available for some time and you could have ordered a vehicle to your specifications. Your decisions have created this situation. Don’t blame BMW for the choices you are making in your vehicle search." are directly related to not receiving proper follow-up months earlier. Not to mention BMW doesn't seem to market any of these "Incentive Offers". You only find out about them by coming in and asking questions. I also don't appreciate condescending comments such as this from Dale Stinar, "Really? Saving $1918.69 is inconsequential?" Yes I do find it inconsequential and I don't need to explain why I do, I just do. I get far better treatment when I go in and order a $1500 suit, yet theses dealers act like they can't spend more than a few minutes working a deal in a professional manner as you debate a $65,000 purchase. I will never step foot in this dealership again and quite frankly BMW in general has definitely not lived up to expectations from a customer service issue, which I could go on about in regard to poor design and manufacturing defects which they seem to be OK with. Spend your money elsewhere.... More

Worst Dealership Experience EVER Though the car was listed online, it was being certified which took approximately 3 weeks. Finally, I received the call saying it was ready. Once ar Though the car was listed online, it was being certified which took approximately 3 weeks. Finally, I received the call saying it was ready. Once arriving, all 4 rims were scratched, the running boards were chalk full of speckled rust, the original floor mats were in vehicle and looked disgusting, and the check engine light was on (because they still hadn't updated the software). Once agreeing to fix all the problems, the finance guy charged me a higher rate (BMW was running a promotion and contacted me afterward). I was told it would only take a day to fix the rims but took several and once it was given back, they looked like the original scratched rims. We tried it again and this time a one day fix took approximately 6 more days to fix appropriately. Finally, the entertainment center didn't work. They forgot to give the remote (doesn't sound like they are thorough when certifying) and once I was given the remote (after being given the wrong remote!) the second one didn't work either. I then went to a competent (different) BMW dealership and the guy immediately asked if MW programmed the controller? It was immediately fixed after it was finally programmed with the correct remote. This saga has been going on for approximately 4 whole weeks. They are a nightmare and don't seem to car enough about selling and servicing pre-owned certified vehicles in my opinion. I'm guessing they prefer to sell a new $100k+ car. Through all my troubles, it has been extremely difficult after the purchase to have most people associated with the dealership to return my calls from management to sales. I have purchased many high-end cars from various dealerships and this is by far the WORST experience EVER!!! My best service comes from McGrath who we purchased and services my wife's car. More

After selling the car, there was no customer service. Did not take the time to explain features of the car. Contacting the customer service manager results in phone call when one is busy. Ursula was not inte not take the time to explain features of the car. Contacting the customer service manager results in phone call when one is busy. Ursula was not interested in returning the call or listen to issues when it is a convenient for the customer. In fact they let the car to be driven out of the lot with very low tire pressure. Go to this dealer as they have a big selection. But once you buy the BMW from them...do not expect any of the 'BMW experience'... they are only interested in selling you the car...not to provide customer service!!! More

Clayton Nicholson did a great job and I would go back in a second. The dealership is great looking and all the staff was friendly. a second. The dealership is great looking and all the staff was friendly. More

About a year ago, I bought a low mileage used BMW 645 from Motorwerks. I bought it sight unseen off their website. I talked to Craig Schow and he assured me it was in great shape. I know buying a used ca from Motorwerks. I bought it sight unseen off their website. I talked to Craig Schow and he assured me it was in great shape. I know buying a used car is "Buyer Beware" so when the car arrived and had a couple of problems I did not bother to contact Motorwerks. But later I received an e-mail from Craig and asked for his help in retrieving the service records so I could xxxxx the problem. Never heard from him. Waited. Got another spam e-mail from him. But never a response to my simple request for the cars records. My experience is, so long as you are buying, you are treated well by Craig Schow and his team at Motorwerks. More