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Motorwerks BMW
Bloomington, MN
1,030 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,030 reviews
May 27, 2016
Friendly and good staff Overall, there were a few hiccups, but nothing that wasn't understandable. I found my car online just before closing and used the chat feature to spea Overall, there were a few hiccups, but nothing that wasn't understandable. I found my car online just before closing and used the chat feature to speak with a sales guy. The next morning I was there at 8:30am and test driving. Lars worked hard at working with the finance guys to get me a price I was happy with. So far, so good! Tom the finance guy is also a rockstar! More
by ap8403
Employees Worked With
Lars, Tom
March 15, 2016
Purchasing a new BMW I would like to tell the General Management at Motorwerks Bmw in Bloomington MN. First off I would like to thank the company for how very friendly eve I would like to tell the General Management at Motorwerks Bmw in Bloomington MN. First off I would like to thank the company for how very friendly everyone at Motorwerks was with me. Especially my sales representative Rob Dahnke and Mike Heller my financing director. In regards to finding the car I wanted Rob was extremely knowledgeable and went over and above to help me purchase the right vehicle especially since working with me every time I stopped in. Their is no one else I would consider then Rob as my representative for buying a Bmw! On the financial end I have known Mike Heller for over 25 years and have financed vehicles from Mike in the past. His attention to detail and negotiating on pricing is outstanding! His continuous efforts to help me with the financing was awesome! I am very happy with my new 2016 340xi. I will always puchase a vehicle from Motorwerks as have many of my fellow Co workers. Thank you again Rob and Mike for all you have done for me and for future purchases with Motorwerks BMW Sincerely, John Klemmensen More
by John Klemmensen
Employees Worked With
Rob Dahnke, Mike Heller
February 22, 2016
NEVER BUY FROM BMW MOTORWERKS Motorwerks' BMW is one of those instance when you hear something from someone, and you think it's likely a misunderstanding or a rare occurrence, but Motorwerks' BMW is one of those instance when you hear something from someone, and you think it's likely a misunderstanding or a rare occurrence, but then it happens to you. I purchased a 2008 BMW X5 from this place, 5 months ago, and I'm still trying to come to terms with how full of crap and devious these people are. I'm appalled by how quick ethics are thrown out of the window in order to make a sale. The BMW I purchased was a certified pre-owned one, and yet within 5 months of owning it I'm marveled by how many repairs I've had to make. In anticipation of the classic and easy rebuttal that's likely to come to mind at this point, no, it wasn't a cheap car, so the "What did you expect for that part" excuse isn't applicable here. I paid the market value for my car and still got ripped off. Please, do not underestimate how much of a friend and family you'd be when you're paying them, and how quick they'll hang you out to dry when you realize how much you've been screwed and try to confront them. My misfortune starts with months of constant issues and ends with me realizing that the staff member who explained to me the details of my protection plan and guarantees ended up explaining the wrong plan and signing me up for another, which he likely did to be able to make a sale within my asking price. Soulless trolls like these have a way of xxxxxxx your hopes and dreams away from you. Since I was a child, all I've wanted was a BMW. I graduated college, worked for my money, and finally bought a BMW...Now I can't picture myself buying another BMW. Coincidentally, a family friend of mine has had a similar experience with them, and I should've listened when I was warned not to go to Motowerks but to go to BMW of Minnetonka. Ironically, this family friend said the repairs that Motorwerks told him weren't covered was covered by BMW of Minnetonka. HERE'S WHAT THE GREAT PEOPLE OF MOTOWERKS BMW HAVE TAUGHT ME PREOWNED CERTIFIED MEANS BUY AT YOUR OWN RISK MOTORWERKS IS THE SHORT OF "MOTORWERKS UNTIL YOU DRIVE IT OFF THE LOT" DO THINGS RIGHT THE FIRST TIME AND GO TO BMW MINNETONKA MOTORWERKS SELLS CRAPPY CARS I'm going to have my family move to a different car brand, and I wouldn't do (neither would I recommend doing) business with this company anymore. I think BMW themselves should be alerted of this because this crappy, unethical, sham of a company is tarnishing their name brand. Please, don't go through what I went through. BMW of Minnetonka is a lot more professional, assuring, and less desperate. You can take my word for it or you can risk sharing in my experience. Up to you. More
by EbitimiN
Employees Worked With
Tim Cady
October 21, 2015
Top off fluids! Trevor from the Service Sept was helpful, Knowledgable about my 1995 BMW 525i, and was willing to top off my fluids for me. Service like this is why I Trevor from the Service Sept was helpful, Knowledgable about my 1995 BMW 525i, and was willing to top off my fluids for me. Service like this is why I'm going to keep coming back. Thanks Trevor! More
by B-Man
Employees Worked With
Trevor
September 19, 2015
Ayman Hassanein helped me with my most recent vehicle purchase. He was very knowledgeable and he aided me in making a good choice for my family. 5/5 service. helped me with my most recent vehicle purchase. He was very knowledgeable and he aided me in making a good choice for my family. 5/5 service. More
by MattK
Employees Worked With
Ayman Hassanein
September 19, 2015
Great Car Buying Experience! Just bought a used vehicle from Shawn Simonet at Motorwerks and it was an excellent experience! We received fabulous customer service from Shawn. He Just bought a used vehicle from Shawn Simonet at Motorwerks and it was an excellent experience! We received fabulous customer service from Shawn. He was knowledgeable, professional and no pressure! He made the process so easy and enjoyable. I love my new car and will definitely use the dealership and my salesperson, Shawn Simonet again! More
by HBS
Employees Worked With
Shawn Simonet
September 09, 2015
Great Client Advisor - Ryan Kaulbars I worked with Ryan Kaulbars for a purchase of a CPO BMW. Initially I was not sure what vehicle I was intending to purchase or lease. He had great fol I worked with Ryan Kaulbars for a purchase of a CPO BMW. Initially I was not sure what vehicle I was intending to purchase or lease. He had great follow-up with BMW incentives, what BMW financial was going to offer for lease turn-in, what new CPO inventory was arriving, etc. He worked with me during the deal making process and never seemed pushy or irritated. He always seemed to have my satisfaction during the process at the top of the list. His communication during the process was excellent, from morning to evening he was available. After purchase and delivery, he worked to help resolve a few minor issues with the finance dept, parts dept, and service dept. Overall he is an excellent client advisor that works hard for his clients before, during, and after the deal. You can tell he is a BMW enthusiast and values his customers and his ongoing relationship with them. More
by AWSX5
Employees Worked With
Ryan Kaulbars
July 28, 2015
Saved $9500 at AutoSource!! Buying a user car from them (likely a new car too) would be a very costly mistake. Just read other reviews. I traded in a 2009 535i and bought a 2012 Buying a user car from them (likely a new car too) would be a very costly mistake. Just read other reviews. I traded in a 2009 535i and bought a 2012 535i from AutoSource and saved $9500 when compared to a similar deal offered by Motorwerks! In fairness, the Motorwerks 2012 535i was certified and had 5000 fewer miles, but still $9500. They get away with this because there is little competition and people get sucked in to the fancy building, big smiles the BMW cache and, clearly, they sell plenty of cars anyway. Confront them with the fact that they are way overpriced and they just smile and lay on the charm - General Manager included. I have to hand it to them, they have perfected the art of getting people to pay way more than they should or have to. My advice: call AutoSource or Poquet and just tell them what you want and they will find you a great deal via auction and give you a much better trade in deal. Done it twice myself with AutoSource. More
by BAM
Employees Worked With
Ari
June 22, 2015
Very poor service and follow-up by entire Service Team Very bad service and follow-up. No sense of urgency or anyone taking accountability. Had vehicle in multiple times and told mis-information each time. Very bad service and follow-up. No sense of urgency or anyone taking accountability. Had vehicle in multiple times and told mis-information each time. Entire team dropped the ball. Too many issues to list. No one really acted like they cared about the customer experience. Entire ordeal was communicated to BMWofNA. More
by zachj01
Employees Worked With
Multiple Service Advisors, Matt Mickleson, Dave Anderson, Ursula
March 31, 2015
Old-fashioned sales experience The new car sales consultant was friendly enough, but not at all transparent when it came to negotiating the terms of lease. There were table-turning The new car sales consultant was friendly enough, but not at all transparent when it came to negotiating the terms of lease. There were table-turning questions, trips to see the manager, and a refusal to share the money factor, what my down payment was actually going towards, etc. This was the way car buying was 10 or 20 years ago, but not today and should not be tolerated. I happily leased from a different BMW dealer with a completely different sales experience. More
by awheeler505
Employees Worked With
Stacy Kritsas
