Motorwerks BMW

Great Experience We had a wonderful experience purchasing our vehicle from Motorwerks and the Salesperson Natalie Green was very helpful and professional. We would rec We had a wonderful experience purchasing our vehicle from Motorwerks and the Salesperson Natalie Green was very helpful and professional. We would recommend this company to others. More

Made our first BMW purchase a great one! We had a wonderful experience purchasing our 2016 BMW X1 from Motorwerks BMW in Bloomington, MN! Stephen Cornell did such a great job of explaining ev We had a wonderful experience purchasing our 2016 BMW X1 from Motorwerks BMW in Bloomington, MN! Stephen Cornell did such a great job of explaining everything the vehicle had to offer, without being pushy or making us feel uncomfortable. When we decided to purchase the vehicle, the process went a little long; however, everyone was super nice, offering us beverages and trying to make things move along as quickly as possible. Overall, we had a great experience and look forward to working with Motorwerks BMW in the future! More

GT 328I WE had a great experience in leasing our BMW GT 328i. The salesman Adam Cote was very nice, efficient and professional. The facility is very nice too. WE had a great experience in leasing our BMW GT 328i. The salesman Adam Cote was very nice, efficient and professional. The facility is very nice too. More

No accountability for poor / misleading communication I had my vehicle towed in with an alternator issue. I called the service department immediately so they were expecting my vehicle's arrival. For two d I had my vehicle towed in with an alternator issue. I called the service department immediately so they were expecting my vehicle's arrival. For two days I didn't receive a status update so I called them. I was told they would have to call me back. The following day I finally received a call from a service advisor about my vehicle. At that time he explained to me that the towing service charge would be INCLUDED IN MY INVOICE. I agreed and they performed the inspection. When I was called back with the diagnosis I was given a TOTAL cost. I agreed that they perform the service. When my vehicle was ready I was called again and given a new larger TOTAL cost that additionally included the towing. When I explained that I had understood TOTAL to mean TOTAL and that there is a clear difference between INCLUDED ON THE INVOICE and INVOICED SEPARATELY, I was told it wasn't their error, the dealership owed me nothing, and I owed the total balance due. This was then raised to both the service advisor's manager, and to the GM of the dealership: neither of whom would acknowledge the error and make it right for the customer either. Initially, I was only questioning their communication skills, now I also question their integrity. Beware. Get all critical communication in writing. More

As always, well satisfied with Motorwerks Just purchased a certified used 328xi at Motorwerks. This is the second time doing so. I had been bringing my former car in for service for the past Just purchased a certified used 328xi at Motorwerks. This is the second time doing so. I had been bringing my former car in for service for the past 7 years. Motorwerks service area kept my old car in top form for all of that time. It was time to replace my car with a new one. Of course I came to Motorwerks to do so. I was happy to work with a very competent sales advisor, Sherif Soud. With his assistance I was able to find the exact car I wanted.in one visit. I purchased the car the same week,(last Friday) and am, of course, very pleased with it. I look forward to many good years with my new car! Thanks, Sherif, for your excellent service. More

Arber Meko was great to deal with Purchased a 2012 535 and Arber was the best salesman I have dealt with to date. VERY knowledgeable and easy going. Most car salesmen can tell you abou Purchased a 2012 535 and Arber was the best salesman I have dealt with to date. VERY knowledgeable and easy going. Most car salesmen can tell you about a cars features, but don't have a lot of mechanical experience. Arber knows these cars inside and out. Not a big deal, but the finance department was quite slow at getting the paperwork together, considering it was a cash sale. Overall a great experience. More

A Pleasant Buying Experience We bought our first BMW last weekend. We chose this dealership because it was conveniently located and we made two visits. We found the staff to be We bought our first BMW last weekend. We chose this dealership because it was conveniently located and we made two visits. We found the staff to be friendly, helpful, informative and ready to give us as much time as we need. Our salesperson, Adam Cote, was courteous, a good listener, and worked with us to find the right vehicle that we wanted. At no time did we feel pressured to make a purchase decision. Adam made follow up calls since we purchased our vehicle to know if we had questions or concerns. He made us feel that our business was appreciated. More

Bought my first 328i with the help of Tim Cady Tim was extremely knowledgeable, personable and quick to respond to my inquiries. He was wonderful to work with! I would recommend asking fir Tim whe Tim was extremely knowledgeable, personable and quick to respond to my inquiries. He was wonderful to work with! I would recommend asking fir Tim when potentially purchasing a car at BMW Motorwerks in Bloomington. More

Rick Lynch did an outstanding job getting us into our BMW They did a great job in showing us our choices and helping us order the car we wanted. In addition the training on how to use all the features was exc They did a great job in showing us our choices and helping us order the car we wanted. In addition the training on how to use all the features was excellent. More

X5 Purchase First class service from the test drive to purchase. Phenomenal attention to detail and very easy to work with. Set up a time to pick up my new car an First class service from the test drive to purchase. Phenomenal attention to detail and very easy to work with. Set up a time to pick up my new car and asked to pick it up 2 hours earlier than originally scheduled. No issue at all. Highly recommend Motorwerks BMW . More