Motorwerks BMW
Bloomington, MN
Filter Reviews by Keyword
By Type
Showing 1,034 reviews
DO NOT BUY THE MAINTENANCE PLANS THEY PUSH AT MOTORWERKS BMW!!!! They dont tell you (at least they did not tell me) that the maintenance plan is 100% non refundable - they changed their policy, it used to BMW!!!! They dont tell you (at least they did not tell me) that the maintenance plan is 100% non refundable - they changed their policy, it used to be refundable. You have to read all the fine print yourself at this dealership. I know this because my car was totaled before I ever used the maintenance plan. I paid $3,699 for a 100,000 mile maintenance plan that was never used even one time. The response I got was...well our policy says you bought it more than 60 days ago so we keep all your money. Go call your insurance company, maybe they will give you the money we took from you (my insurance company was clear that is not covered). I called BMW North America Customer Care and they told told me it was definitely refundable. So lots of run around to be had with these guys. In the end...after telling me NO REFUND for three weeks they offered me a free maintenance plan if I bought another car from them. By that time I already purchased a new car - I have to get to work and was not buying from them after the service and treatment I received. And they only offered this after I contacted the Better Business Bureau. DO NOT RECOMMEND!!!! STAY AWAY FROM MOTORWERKS MAINTENCE PLANS!!! BUY AT YOUR OWN RISK!!! IN FACT....MAYBE CONSIDER MINNETONKA BMW INSTEAD!!!! More
Joel was an excellent salesman. Easy going, moved things along smoothly and quickly without a rush. The entire teamed was friendly, and conveyed a pleasant atmosphere. along smoothly and quickly without a rush. The entire teamed was friendly, and conveyed a pleasant atmosphere. More
All went well.My only complaint was it took a long time All went well. My only complaint was it took a long time from signing papers with sales until finalizing with finance. One plus hour just sitting wai All went well. My only complaint was it took a long time from signing papers with sales until finalizing with finance. One plus hour just sitting waiting. More
Had a great experience with my sales advisor Tu. There wasn't any pressure to buy and he gave me and my wife time to really inspect and understand the vehicle we were getting. Finance department wasn't pu wasn't any pressure to buy and he gave me and my wife time to really inspect and understand the vehicle we were getting. Finance department wasn't pushy at all either. They had a great price on the vehicle already and still knocked a little off to make a deal. More
The dealership was under construction and there was a bit of running around from floor to floor and avoiding construction crews and equipment. The very best part of my car buying experience was my salesp of running around from floor to floor and avoiding construction crews and equipment. The very best part of my car buying experience was my salesperson Stephanie Teng. She is probably the most thorough salesperson I have ever worked with for any vehicle I have ever purchased. Very friendly and outgoing and knowledgeable on The X5 and all of the options and tech inside the car. She had me drive several cars and then suggested I drive the one I thought was THE ONE for a 2nd time just to be sure. She wanted me to be 100% certain and 100% happy with my vehicle. She spent quite a lot of time going over each vehicle with me to ensure I understood the differences between each. I never felt rushed or pushed into making a decision. I really enjoyed working with her and would recommend her to any friend or family member who wanted to purchase a car from that dealership. More
Just purchased a certified BMW with Stephanie Teng in sales at Motorwerks. Could not be more happy. Was not in the mood to haggle, do paperwork, wait around the car dealership - she cut to the chase. sales at Motorwerks. Could not be more happy. Was not in the mood to haggle, do paperwork, wait around the car dealership - she cut to the chase. Got us into a great car fast, delivered the car to our house and did the paperwork on delivery. Will get our next car from her when the time comes. More