
Motorwerks BMW
Bloomington, MN
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Terrible Service Experience and $20 for "gas fee" for Loaner We'll not use this dealership for service in the future. At drop-off was asked to stand by wall, was kept waiting for 15-20 min. Then was told no loa We'll not use this dealership for service in the future. At drop-off was asked to stand by wall, was kept waiting for 15-20 min. Then was told no loaner, only to be told ok there is a loaner car (appt. was booked well in advance FOR loaner). Then was told loaner was $20 fee (that's not shown anywhere). All in all, very disorganized and disappointing. Oh and in addition...the only crisp communication was from sales BEFORE the service appointment - did I want to do a trade review for new purchase... More
Long time customer I bought my first BMW at this dealership 12 years ago and still have the car. Just purchased a used certified car and worked with Duayne Weir. I wi I bought my first BMW at this dealership 12 years ago and still have the car. Just purchased a used certified car and worked with Duayne Weir. I will continue to be a customer of the dealership as long as they continue the excellent customer service that I have received over the last 12 years. Thank you More
Adam Cote was our best sales experience we have ever had in car buying. He was so very very nice, professional and concise. He completely delivered what he sa was our best sales experience we have ever had in car buying. He was so very very nice, professional and concise. He completely delivered what he said. He was a pure pleasure to deal with! More
Terrible customer service stay away from this dealership i walked out of this dealership. They try to bring you in and give totally different quotes. Stay away from this dealership. Very rude, disrespectful i walked out of this dealership. They try to bring you in and give totally different quotes. Stay away from this dealership. Very rude, disrespectful and unprofessional people. What a SHAME! More
Great Experience! I was trying for months to make a deal happen at another dealership in the twin cities, they would not even deal. Walked into Motorwerks and struck a I was trying for months to make a deal happen at another dealership in the twin cities, they would not even deal. Walked into Motorwerks and struck a deal in 30 min with VERY little negotiation, they obviously wanted to sell a car! Found working with Tim to be very easy and he was a fellow enthusiast as well, which always helps! Waited two months for my special order and was kept updated with every step along the way. the best part was taking deliver and the digital paperwork, it was the fastest and easiest car buying experience i've had! thanks again! More
Shawn Simonet is smooth and professional. -Big Al I have to say, it's hard to please my hot headed wife. But, Shawn Simonet was smooth and professional when working with her. He was able to distress I have to say, it's hard to please my hot headed wife. But, Shawn Simonet was smooth and professional when working with her. He was able to distress her and make her feel in control of the process. You have no idea Shawn, on how easy you made it for me. lol Shawn is extremely professional and knows his industry. We were in the market for a BMW 3 series but ended up with a beautiful Volkswagon. Even though we were at a BMW shop, Shawn knew everything about the Volkswagon. I completely recommend Shawn Simonet if you end up shopping at BMW Motorwrecks. Thanks again Shawn for your great service and I will see you soon for my M5!!! More
Outstanding Experience I am a first time BMW buyer and had the pleasure of working with Shawn Simonet on the purchase of my 2015 535i. Shawn was extremely professional, know I am a first time BMW buyer and had the pleasure of working with Shawn Simonet on the purchase of my 2015 535i. Shawn was extremely professional, knowledgeable and provided a pleasant "no pressure" experience. Motorwerks has an impressive operation and everyone we worked with was great, making the whole process quick, simple and easy. I'd highly recommend you look up Shawn and the team at Motorwerks! More
First BMW Brad did a wonderful job getting me into the car I wanted. He took the time to show me all the little and big details of the vehicle. He was a wealt Brad did a wonderful job getting me into the car I wanted. He took the time to show me all the little and big details of the vehicle. He was a wealth of information and made my experience enjoyable. He made you feel apart of the BMW family. Tom in finance was also a pleasure to work with; his pleasant demeanor and sense of humor was most enjoyable. Thank You L. P. More
Love the new 340XI!!! Stephen Cornell made the new car buying process simple and easy!!!! The entire staff at Motorwerks BMW was great to work with! I highly recommend! Stephen Cornell made the new car buying process simple and easy!!!! The entire staff at Motorwerks BMW was great to work with! I highly recommend!!! More
22yo First Time Car Buyer w/ Shawn Simonet I'm 22 and just graduated from college w/an accounting degree. This was my first time buying a car, and I consider myself lucky to have found a 1-owne I'm 22 and just graduated from college w/an accounting degree. This was my first time buying a car, and I consider myself lucky to have found a 1-owner used car at motorwerks, in addition to being able to work with Shawn Simonet. Of course he's a salesman, so he's smooth (lol). But, in all honesty, he and his team deliver top notch service. Even though he was with another customer at the time of my original call, Shawn was able to get back to me within half an hour, first by texting me to let me know what was happening and then by having his assistant reach out to me directly to get things in order. I was on vacation in Seattle and needed the car by the next week (at which point I would start working fulll-time). In other words, given my odd and time-crunched situation, Shawn and his team made it quite a stress-free experience. Side note: he's good at seeming interested in what's going on in your life. So, due to the punctual nature of the transaction and the empathetic mindset of the team, I'd recommend. also was a fair price. - Alex More