Motorwerks BMW

Unethical Used Car Sales Practices Zero stars is most appropriate based on the unethical used car sales practices. My college student daughter and I purchased a used vehicle "as-is" Zero stars is most appropriate based on the unethical used car sales practices. My college student daughter and I purchased a used vehicle "as-is" and fully understood that future unknown repairs would be ours to cover. We did not understand that we received a vehicle with known but undisclosed defects. A couple of days after purchase my daughter found in the glove box the dealer copy of an inspection report indicating that the vehicle had an oil leak from the head gasket. When we followed-up with the dealership, they produced a "wholesale to public/sold for parts only" document that I allegedly signed which disclosed the defects. This document was not in the documents that we received when we left the dealership, as it was magically produced by email 2 days after we followed-up. It is not even within reason that I would signed such a document since the intent of my college student daughter to use the vehicle personally was clearly known by the salesperson. The vehicle was not marketed or priced as a "wholesale to public/sold for parts only" transactions. I, my daughter, and her mom are all certain that we did not ever see such a document and that the defects were not ever made known to us as part of the sales process. They had no answer for why this vehicle would be appropriate to sell to a college student seeking a vehicle for personal use. The unethical practices continued through the finance department as we were also sold very hard on an extended warranty package "that covered the most components of any in the industry". Of course, the coverage would have been denied for the defects known to the dealership as stated on the "wholesale to public/sold for parts only" document which the dealership had and would have provided to the warranty provider. Seems to me that the warranty company would be pleased to sell coverage where they know they would not need to pay out for issues related to a head gasket/engine. We would have been quite surprised if we had purchased the coverage and then attempted to place a claim for a head gasket/engine repair. I would not have ever believed that this type of dealership would be in this end of the used car business. Buyer beware because they will stand fully behind their "documentation" and will not stand behind the vehicles they sell. More

Positive and Professional Experience Anthony Borrell at Motorwerks BMW was incredibly knowledgable about the vehicles and products and I would highly recommend working with him if you are Anthony Borrell at Motorwerks BMW was incredibly knowledgable about the vehicles and products and I would highly recommend working with him if you are interested in learning more about purchasing/leasing a BMW. He is a consummate professional, was patient in answering all of my questions, and has been very thorough in following up to make sure that I have 100% satisfied with my vehicle. Highly recommend working with him at Motorwerks BMW! More

First time BMW Purchase We were looking for an X5 and were treated very well by all members we interacted with at BMW Moterwerks. Our sales associate (Duayne Weir) was extre We were looking for an X5 and were treated very well by all members we interacted with at BMW Moterwerks. Our sales associate (Duayne Weir) was extremely helpful in answering any questions we had. He was also very willing to let us drive multiple vehicles and come up with ideas on what would work for us. Thank you! More

A great overall experience I would recommend this dealership - good inventory, and friendly helpful staff. We were assisted by Leo and I would highly recommend him, he’s knowle I would recommend this dealership - good inventory, and friendly helpful staff. We were assisted by Leo and I would highly recommend him, he’s knowledgeable and not pushy, just finds out what you need and takes care of finding you the vehicle best suited to you. More

First time BMW owner I met Karen Garcia online in a chat while on the Motorwerks site. We set up a meeting and 3 hours later I was the owner of a new for me used 4 series I met Karen Garcia online in a chat while on the Motorwerks site. We set up a meeting and 3 hours later I was the owner of a new for me used 4 series. Karen made the entire transaction pleasant and easy. I encourage you to buy your new or used BMW thru her and Motorwerks. Good product. Good people. Brian More

Purchase of an X1 My wife and I recently purchased an X1 from Motorwerks. Deb Sumpter was the initial sales person we worked with and she was helpful in getting a test My wife and I recently purchased an X1 from Motorwerks. Deb Sumpter was the initial sales person we worked with and she was helpful in getting a test drive set up for us. After our first test drive, Deb had a prior appointment she had to attend to, but was able to seamlessly connect us with Earl Pratt who set us up with a test drive of another X1. Working with Deb and Earl was a pleasant experience. The only issue we had with the experience was that it was a day that was quite busy, so there was some time spent waiting to get the whole process completed.. Stephen Cornell was also quite helpful in walking us through the paperwork and was open to answering any questions we had. More

Personalized attention I recently purchased a used X1 from Motorwerks working primarily with Tu Doan and was very happy with my experience. I had a unique situation and Tu t I recently purchased a used X1 from Motorwerks working primarily with Tu Doan and was very happy with my experience. I had a unique situation and Tu took the time to find a car that fit all my needs. Tu was very responsive to all my questions and accommodated multiple trips to the dealership as I made my decision. Tu also made sure that I knew he was available as my primary contact for service and questions as I got used to the car. I love the car I ended up with - thank you Tu for your assistance in buying my first BMW! More

Accommodating Working with Leo Guzman was one of the most pleasant experiences I have had with anything car related. He took the time I needed, did not try to over Working with Leo Guzman was one of the most pleasant experiences I have had with anything car related. He took the time I needed, did not try to oversell and made me feel quite comfortable with my decision! He injected fun into the process while displaying a great amount of knowledge about my car, the services available and BMW as a whole! I appreciate that I could talk with him as though he was a trusted friend! I recommend this dealership, and even more importantly, Leo! More

Very Pleasant Experience I recently purchased an X5 for Motorwerks BMW, and it was a very pleasant experience, Dylan Fernandes took the time to show me multiple X5s, parking t I recently purchased an X5 for Motorwerks BMW, and it was a very pleasant experience, Dylan Fernandes took the time to show me multiple X5s, parking them side by side so I could get a better idea of which color/interior combos I liked best. He did an excellent job explaining all offers and rebates that were available to me, and allowed myself to take my time during the buying process. There was no pressure whatsoever. It was really a good experience. More

women, avoid this dealership Very interested in used vehicle. It took an hour for salesmen to return inquiry call, only to be told car is sold. During the same timeframe, my hu Very interested in used vehicle. It took an hour for salesmen to return inquiry call, only to be told car is sold. During the same timeframe, my husband contacted them and was encouraged to come in and test drive the vehicle in question. Bait and switch? Or merely sex discrimination! More