Motorwerks BMW

Set service appointment for Wednesday February 28, 12:30 PM, on M550, when i arrived, i was told to stay with vehicle for service advisor, 10 mins later still waiting but I visibly see 3 advisors with no cu PM, on M550, when i arrived, i was told to stay with vehicle for service advisor, 10 mins later still waiting but I visibly see 3 advisors with no customers in front of them, another 5 min pass and a new person comes in for service, he is not told to stay with his vehicle and he was immediately checked in with his rental ready to go, (The Royal Service). He was a White Man, and I am African American. (Clearly favoritism shown here) I purchased the vehicle from Motorwerks, BMW and have been treated like this since day 1 (In the service department). What makes matters worse is that they had no record of what was going on with my vehicle, yet I received a text message stating my appointment is reserved (see attached) however the message has the vehicle Make incorrect, and this is after I had the woman look up my information to see if my warranty would cover the repair, So clearly, she knew what the make of the vehicle was because she quoted the correct information to me. Motorwerks, BMW this is something that you should address and not just sweep under the rug, It doesn't matter how much you paid for your vehicle no one of COLOR, women, or other should be treated this way, It probably does not matter that you lost A customer today but with this continued treatment of African Americans or other customers you will see your service numbers diminish, This is of course your primary revenue generator (profit center) the Parts and Service department for your or any Dealership. More

We have purchased 4 BMW's from Motorwerks BMW over the years and have always went to Shawn Simonet as our sales advisor. Shawn is very easy to work with, knowledgeable in all the BMW's, and most important years and have always went to Shawn Simonet as our sales advisor. Shawn is very easy to work with, knowledgeable in all the BMW's, and most importantly he is willing to work hard to get you the vehicle you want at the best price. If you are interested in a BMW you can't go wrong with Motorwerks BMW and Shawn Simonet. More

My wife and I found a 3 different vehicles online at 3 different places. Our first stop was BMW Motorwerks. We were lucky enough to work with Elijah who was incredibly helpful and knowledge able about eve different places. Our first stop was BMW Motorwerks. We were lucky enough to work with Elijah who was incredibly helpful and knowledge able about everything on the lot and the other options we planned to test drive in an unbiased perspective. My wife and I felt heard in our must haves and nice to haves. Never for a second did we feel oversold or uncomfortable. To that point, the process was made so easy by Elijah that we did not even go see the other vehicles. We walked away knowing we made the right choice with our purchase at BMW Motorwerks. When it’s time for our next vehicle, I know we’ll be texting Elijah with our needs. Finally when it came to working with their finance department, Mandy Montgomery make things quick and comfortable. More

So grateful for the team on Motorwerks BMW and specially Steven Kojack who helped me to choose the right car and arrange financing for me, who new in country without any history but more than 25 years being Steven Kojack who helped me to choose the right car and arrange financing for me, who new in country without any history but more than 25 years being constant client of BMW Bavaria. Satisfied and happy with my new car. Highly recommend this dealership as the best in area of MN More

Jordon Swenson, was pleasant to work with, he was welcoming, patient, and answered all my questions. He continues to supportive even after selling me the car. He continues to work with and answer all welcoming, patient, and answered all my questions. He continues to supportive even after selling me the car. He continues to work with and answer all my questions and send me to the correct department for my needs. I highly recommend him. Thank you Jordan for being so kind and supportive always and going above and beyond💯👌 More

Absolutely the best service department around! They make it very convenient and do great work. Loren, my service advisor is excellent They make it very convenient and do great work. Loren, my service advisor is excellent More

Traded a 2018 X5 for a 2019 X3 M40i. .Shawn work with me and came to a fair deal. Overall good experience will do business with them in the future. You .Shawn work with me and came to a fair deal. Overall good experience will do business with them in the future. You More

We had an outstanding time buying our 2022 WRX from Stephanie. Everything was streamlined and not stressful at all. I will be buying more cars from her in the future! Stephanie. Everything was streamlined and not stressful at all. I will be buying more cars from her in the future! More

Shawn did a fantastic job helping my son and I purchase my son’s first vehicle. The process was smooth and painless. We highly recommend Shawn and his team - including Carly in the finance department - fo my son’s first vehicle. The process was smooth and painless. We highly recommend Shawn and his team - including Carly in the finance department - for all your car buying needs. More

I recently had the pleasure of experiencing the outstanding service provided by the Motorworks Bloomington Service Department. Not only did Nic Krane exceed my expectations in terms of automotive e outstanding service provided by the Motorworks Bloomington Service Department. Not only did Nic Krane exceed my expectations in terms of automotive expertise and customer care, but I was also impressed by their commitment to giving back to the community through their "Motorworks BMW Gives Back" program. Nic Krane took the time to listen attentively to my concerns and provided clear explanations of the service options available. Evan Boettcher showcased his extensive knowledge and skills, diagnosing and resolving the issues with my BMW efficiently and effectively. The quality of his work was impeccable, leaving me with complete peace of mind and confidence in his abilities. The "Motorworks BMW Gives Back" program demonstrates their dedication to making a positive impact beyond their business operations. I am so thankful for the generosity that everyone at Motorworks BMW has shown me. They provided me with substantial discount on the repair on my vehicle through this program. As a 13-year customer, Nic and Evan have gone above and beyond with their level of service to help me as a single mom. Thank you so much Motorworks BMW I will definitely buy my next vehicle from Bloomington BMW! Sincerely, Elle More