Motorwerks BMW

I am not only reporting these guys to the BBB but the Sec of State as well. We purchased a used BMW 325CI last fall, it was a high pressure sale but my wife just had to have it. After lots of questioning Sec of State as well. We purchased a used BMW 325CI last fall, it was a high pressure sale but my wife just had to have it. After lots of questioning the sales guy , who just happened to lie through his teeth. We got the car home and noticed the heat didnt work well. I called a local repair shop I trust and they said it was in need of a coolant flush. It also needed an oil change right out of the dealership. At this point I was starting to wonder if BMW was any better than the used car dealships off Lake street. Well we got through the winter with some strange vibrations and just got it into the shop. The rear coils and the front control arms are shot. Now something with a $1500 price tag that there was no way for the dealership not to know about it is legally criminal since they lied about it. I dont know if they ever service their used cars before selling them but they dont stand behind them. Oh the best part is this week the insulation around the passenger door started peeling off and you can tell someone glued it with superglue. I think BMW takes in broken down beat up cars so they can make a new car sale. Then uses the worst possible practices to cover up the problems and then sells them to loyal customers after convincing them the car is in great shape. My experience would be to never buy a new or use car from BMW get it from SEARS or Poquet someone thats ethical. The sales manager didnt even return my phone call at BMW. They are low lifes More

Called Motorwerks about a CPO 2006 BMW 530i. Joe Schad answered my initial questions. Joe called me later the same day to say he could sell the car for $31,500 and he would pay for my gas to drive up and answered my initial questions. Joe called me later the same day to say he could sell the car for $31,500 and he would pay for my gas to drive up and back (I'm in Madison, WI). A week or so later I called Motorwerks finance and left a message with questions about 1) sales tax (again I'm in Madison, WI they are in MN), 2) out-of-state licensing and 3) my wife's signature on paperwork. Joe calls back (not finance where I left the message) and answers my questions 1) "you don't pay sales tax until you take it home and register it" (false), 2) "you drive it home and register it at a later date" (false), and 3) "your wife doesn't need to be present to sign anything, we will send the documents home and you can mail them back" (false). In addition he mentioned at least 10 times how much money they were losing (THEY PRICED THE CAR AT $31,500 AND I PAID $31,500) and I still have not seen a dime for gas money to drive up and back. To top it off I called the sales manager to complain and guess who calls me back...Joe Schad...guess he's got all the (wrong) answers... More

Overall I've had a pretty positive experience there. They've fixed problems other mechanics have either caused, didn't fix or been unable to fix, and they've accepted responsibility when they screw up. They've fixed problems other mechanics have either caused, didn't fix or been unable to fix, and they've accepted responsibility when they screw up. They've even paid for me to get a loaner twice when the repairs took longer than they expected. Overall, they seem honest and actually fix the problems with my car unlike other mechanics in the area. More

Have been going to Motorwerks for several years now for service and sales, would recommend them to friends and family. service and sales, would recommend them to friends and family. More

Went in for service on my 760, took 13 days to replace the knock sensor and other parts. BMW had to take the part off the production line seeing that the part is on back order world wide. Paul kept me in the knock sensor and other parts. BMW had to take the part off the production line seeing that the part is on back order world wide. Paul kept me in the loop on what was happening with my car, when he said he would call he would, would leave detailed messages on my answering machine so i would not have to call him back. Service mechanic had a problem with one of the feul injector gaskets and was let known exactly what was happening and when to expect the car, even though it took 13 days it is still the exact time they expected it to take seeing that they had to get 2 parts directly from Germany. Also have the X5 for a loaner. More

This is a great dealer in the Mpls area. I puchased two 330i's through David Berger over the past few years, and couldn't have been more satisfied with the entire experience. David is a prime example of h 330i's through David Berger over the past few years, and couldn't have been more satisfied with the entire experience. David is a prime example of how all salespersons should condust themselves. Perfect gentlemen, very well organized, pleasant, soft-spoken, zero pressure. Everything went perfectly with both purchases. Everything.<br><br>I would absolutely recommend David, and Motorwerks BMW. More

Best i have ever experienced. Took care of everything when i purchased the car thru them. Never felt pressure at all the first time going to the dealership, wanting to look at ,4 hours later drive off wi when i purchased the car thru them. Never felt pressure at all the first time going to the dealership, wanting to look at ,4 hours later drive off with a 2001 740iL.<br>Took care of any issuse i had with the car after purchase, free car rentals that are 2004 BMW 3 series.<br>Not the smartest parts department though.<br><br>Everything else perfect.<br><br>Will buy from them again. More

I wanted to purchase a new BMW vehicle. I visited once to look at the X5, again to look at the 3series and Z3. -- Each time (the visits occurred within 2 weeks of each other), Kim told me that the vehicles w look at the X5, again to look at the 3series and Z3. -- Each time (the visits occurred within 2 weeks of each other), Kim told me that the vehicles weren't in stock and could be ordered and delivered in 6 months. ---- On my third visit to try to find another vehicle that might be in stock, Kim told me that I "was taking longer than usual to pull the trigger on buying something." -- When I questioned him on his comment he replied with "well, people who buy these cars don't take this much time."<br><br>Later that day, I bought a new Mercedes. More

I have purchased three new BMW's in the last four years (1999 M3 cab, 2001 X5, 2002 M3 cab). David in sales is quite helpful, and is the reason I have gone back. They charge MSRP or below (mostly MSRP). (1999 M3 cab, 2001 X5, 2002 M3 cab). David in sales is quite helpful, and is the reason I have gone back. They charge MSRP or below (mostly MSRP). However, their service has been very poor, and they totally try to screw you (beyond all reason) on trade ins. (Far more than the other dealer in town).<br><br>I can recommend doing business with David Berger, if you are looking to buy something at MSRP. I cannot recommend trying to trade in anything, or get service More

Worse deal ever! Bought car with aftermarket 18" M5 wheels on it and it had a shimmy in the wheels and the clutch. Left the car there several days and they called to say it was fixed. Thier fix was t wheels on it and it had a shimmy in the wheels and the clutch. Left the car there several days and they called to say it was fixed. Thier fix was to put 16" OEM wheels on it and told me that they would do NOTHING!! I had to agrue for days to get them to give me $1000, and I had to give them the wheels they put on the car!! They screwed me out of $3,500!!! That was replacement cost!! And they "fixed" the shimmy in the clutch by putting in a new clutch but left the warped flywheel in it!!! They wouldn't do anything to fix it. I will never go there again and any chance I get I will tell others my experiece, they are CROOKS!!!! Oh, and they mark up thier parts OVER BMW MSRP!!! My guess is about 15-20% over BMWs recommended price!! In the parts Dept "Jesse" is RUDE over the phone and in person. Acts like my money isn't green, and he is about 18 yrsold. I have tried work with this dealer being calm and nice EVERYTIME and it gets your nowhere. I here service is good, but wouldn't go there if they were the last dealer on earth I will drive the extra 10 miles to go to SEARS in Minnetonka. More