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Motors Northwest

Tacoma, WA

4.9
462 Reviews
Established in 2004, Motors Northwest is a premier independent pre-owned dealership known for our unwavering commitment to quality and customer satisfaction. We have built an excellent reputation by carefully selecting only the finest pre-owned vehicles, thoroughly reconditioning them to ensure they meet our high standards of reliability and performance. Transparency and respect are at the core of our business, and we strive to provide every customer with an honest, no-pressure car-buying experience. Our dedication to treating customers with the utmost respect extends throughout their entire ownership journey, which is why over half of our business comes from repeat and referral customers. At Motors Northwest, we believe in offering exceptional value, which is why we proudly stand by our motto: "Where the value exceeds the price!"
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7007 S Tacoma Way

Tacoma, WA

98409

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Showing 462 reviews

November 03, 2022

I highly recommend Rocky! I was a desperate need for a bigger car for my kids and I. He was able to work his magic and get me in my dream car. He will go above and beyond to h More

by Kwhitson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Townsend
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Jackson, Rocky Hartwell
Apr 13, 2023 -

Motors Northwest responded

Congratulations! We appreciate your kind words and your business. Please keep us in mind for anything automotive related in the future.

November 03, 2022

That keep it smooth and efficient, friendly, are up front with you, honest, go visit Motors Nortwest..I have bought 2 vehicles now from them and will go back More

by antrilliallynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Hartwell
Apr 13, 2023 -

Motors Northwest responded

Congratulations again and again Antrillia! Thank you for your continued confidence, your repeat business, your great review and your wonderful five stars for our very own Rocky Hartwell.

November 01, 2022

Had a great experience shopping here at motors northwest! Rocky and Jordan made us feel right at home and worked their magic to get us the car we wanted with the payment plan that worked for us! Would recomm More

by Lizzie Ulrich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocky Hartwell
Apr 13, 2023 -

Motors Northwest responded

Congrats again Lizzie! Happy for you! Thank you for your review, recommendation and kind words regarding Rocky Hartwell and Jordan Kemp. Stay in touch, anytime that you need anything at all auto related, we will be happy to help.

October 30, 2022

Got a reasonable price on a 2011 Dodge Durango, but once I got it on the road, I had found out quickly why. I barely got it out of town before every engine warning light had come on and brake light sensor h More

by barker2363
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Kemp
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Motors Northwest responded

Thank you for your candid review Mr. Barker. We apologize. We try and do our best job, inspecting, servicing and reconditioning every vehicle that we offer. Additionally, we hold ourselves to the highest of customer service standards. Obviously, we fell short on this for you. We are genuinely sorry for this experience up to now. Please reach out to any member of our management staff, no strings attached, we will do our best to listen and rectify the situation. We look forward to hearing from you, satisfying your request and learning how to improve.

Apr 18, 2023 -

barker2363 responded

I already contacted the staff back in October, not sure what you could offer 6 months later that you weren't willing to fix when I first contacted the office. Since the review I have had to replace the following items: - Thermostat - which is why all the lights came on during my drive home, almost as the codes were cleared but the problem wasn't fixed - Brake light switch - Rear tailgate struts - Multiple lights - Back up camera- which didn't fix the back up camera or blind spot problem - Had to get it towed after it wouldn't start to get the TIPM replaced - Currently have an appointment next week to get the HVAC system repaired since the vehicles heating/cooling doesn't work - A future problem I'm sure I will have to fix soon is a possible transmission issue when shifting into a higher gear (around 65 mph) with slight vibration - Lastly, not a repair, but after a few weeks I noticed the rims were not black but a plastic dipped chrome, and are now peeling off some of the wheels Again, at this point I don't expect anything to come from it, just a learning experience for my next vehicle purchase. If there is anything that can be done, that would be great but I'm past the point of "working to make things right". Thank you for the response

October 29, 2022

This was the best experience very quick and polite service Tony was great to work with you guys are awesome. More

by rickcantrell63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Motors Northwest responded

Congrats again on your Trail-Rated Jeep Rick! Happy for you sir! Keep us in mind, anytime that you need anything at all, we will be here for you, happy to assist.

October 24, 2022

While shopping around Tacoma for a useful car we came across this lot! We found a great car for a cost within budget. Jarred, JT and Rocky. Thanks guys for being awesome to work with! I hope to send peop More

by Clarkhousehold2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Destiney and JT, JD Beierle, Keith Jackson, Rocky Hartwell
Apr 13, 2023 -

Motors Northwest responded

Congrats again Clarks! Happy for you! Anytime, anything at all auto-related, let us know, we will be here to assist!

October 22, 2022

They went above and beyond with me to get me the best deal and made sure i was straight like the salesman rocky is a goat it was his day off and he still was checking in On me making sure i was taken car More

by Powerup253
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocky Hartwell
Apr 13, 2023 -

Motors Northwest responded

Thank you very much for your candid review and your kind words regarding our very own Rocky Hartwell! Congrats again! Any time any thing al all, let us know, we are here, glad to assist!

October 21, 2022

Jerry was very helpful and knowledgeable. The sale was low pressure and I got a great deal!!!! More

by Nicole Pace
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hipolito
Apr 13, 2023 -

Motors Northwest responded

Congratulations again Nicole!

October 16, 2022

The staff is very kind and just lovely to work with! There was no high pressure sales. Just lots of fun and a happy place! All the guys even stayed very late to accomodate me! More

by tlc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocky Hartwell
Apr 13, 2023 -

Motors Northwest responded

Yippeeeeee-TLC! Congrats again!

October 16, 2022

I have looked for a particular truck for a while. A Ford FX4. I was about to buy one when I saw an ad on cars.com for a truck that Motors Northwest had. The truck and price completely exceeded my exp More

by Travis54124
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby GT500 guy!, Rocky Hartwell, Jerry Hipolito, Brandon Yakaboski
Apr 13, 2023 -

Motors Northwest responded

Right-on-Travis! Congrats again on your new Ford truck! Thank you very much for your candid review and your kind words regarding our wonderful staff members! Please remember to keep us in mind anytime that you need anything at all truck-related. We will be here for you, glad to assist.

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