Motorcarsonline.com Lansing

Horrible customer service. They were not only very rude but dishonest, untrustworthy, irresponsible, and disrespectful. I bought a vehicle from them and paid for a warranty. When my car became undriveable but dishonest, untrustworthy, irresponsible, and disrespectful. I bought a vehicle from them and paid for a warranty. When my car became undriveable only weeks after the purchase I went to a auto repair shop only to find out the warranty was invalid. I got the run-around for weeks just to talk to someone about the issue! Therefore did not have a vehicle to drive for weeks. Finally after hours of my time and much frustration the car was fixed...however I still had to drvie an hour out of my way to pick it up...they did me no favors even though they had made multiple mistakes. I didn't even get my new plate for over a month! I was driving on an expired temporary plate b/c they lied to me multiple times saying they sent it...the postmark doesn't lie. All in all, unfortunately a horrible experience. I do not recommend this dealership to anyone. Not only did they sell a vehicle that was not working properly but they had HORRIBLE customer service. Check out other websites! There are MANY bad reviews. More

The dealer failed to disclose serious engine problems that the car was having, which I discovered about a week and a half into purchase. that the car was having, which I discovered about a week and a half into purchase. More

This is our second car we bought from this dealership and we will recommend them to anyone.We bought a 2004 olds alero and a 2002 trailblazer lt .We got great prices on both vehicles.Came back 3 month later we will recommend them to anyone.We bought a 2004 olds alero and a 2002 trailblazer lt .We got great prices on both vehicles.Came back 3 month later and they fixed a fuel sensor for free.It was not under warranty and they had no obligation to fix it ,but they did. More

The sales agreement was signed on February 5 for a 97 VW Jetta, & as a condition for purchase, new front brakes and rotors be installed. Mike noted this on the sales agreement. I did not get a receipt for Jetta, & as a condition for purchase, new front brakes and rotors be installed. Mike noted this on the sales agreement. I did not get a receipt for this. The brakes grind terribly so, I believe that the brakes have not been replaced. <br><br>Since the Jetta would not shift into gear within the first 12 hours of picking the car up, I took the vehicle to a transmission specialist for evaluation. He told me, “This transmission has major issues.” I tried to bring the car back to John on Saturday, February 19th. I felt it would be best for everyone just to return the car and receive a full refund of my purchase price since the original sales agreement had not been honored. When I arrived John told me, “I didn’t get a chance to go over the car like I wanted to” and offered to make things right. <br><br>John promised to replace the transmission and fix the items on the list below. He would “make it right.” He was very believable and I wanted to give him the chance to make it right. He agreed to fix the following items & provide receipts for all work completed: <br><br>1. Replace the transmission – we would contribute $350 <br>2. Fix the passenger side lock <br>3. Fix the (-) battery cable connection & tighten the (+) terminal <br>4. Fasten down the battery<br>5. Replace the passenger side headlight<br>6. Replace the grill & front VW emblem<br>7. Reattach two brackets under the hood that are just hanging<br><br>John said that he would deliver the car to Grandville on either Tuesday, February 22nd or Friday, February 25th. The car was not delivered on either of those days. When we called to follow up, he said he had trouble getting a transmission. After at least 15 calls, Mike and Monte from Motorcars, finally delivered the car 2 weeks later than promised. When Monte got out of the car, he said the brakes are going to need fixing! Not only did he not know that the car was supposed to have new brakes, he is the one who told me they needed to be fixed. From the list above, here are the results: <br><br>1) Replace the transmission – only partially <br> a) The gear shift indicator shows N when the car is in Drive. <br>b) When the car is in park, the release button on the shifter doesn’t release unless you wiggle it. The button has to pop out to get the key out. <br>c) Because the linkage to the transmission is adjusted incorrectly, the alarm can be easily set off as a result of the PRNDL assembly being in error. <br>2) I purchased the additional 90day / 3000 miles warranty and have not received a copy of the warranty.<br>3) I have no the receipts for any of the repairs that were to be completed. Without receipts I have no proof that the work has been done.<br>4) Fix the passenger side lock = repaired<br>5) Fix the (-) battery cable connection tighten (+) terminal = repaired<br>6) Fasten down the battery – NOT repaired<br>7) Replace the passenger side headlight - NOT repaired <br>8) Replace the grill – VERY POORLY glued instead of replaced <br>9) Reattach the two brackets under the hood - NOT repaired and now there is an additional bracket that is just hanging from the transmission area!<br><br>I tried to reach John by phone many times since March 11th, to resolve this matter. He would not return any of my calls nor would he return any calls from the Dispute Resolution Center. This is a free service for Mediation as an option to going to court.<br><br>I have now filed a law suit against Motorcars of Lansing. <br> More

Went to look at some of the cars advertised for sale by this dealership. The car that was advertised had a broken windshield (that the advertisement photograph did not show), had to be jumpstarted and it this dealership. The car that was advertised had a broken windshield (that the advertisement photograph did not show), had to be jumpstarted and it barely moved when it was running. Saw some other cars at this dealership and most of them were in terrible condition.<br><br>The salespeople did not know what they were doing and one of them was rude and reluctant to go out in the cold and show us anything.<br><br>Since I have been looking for a used car I have visited many dealerships around the Lansing area and I found this one to be the worst. More