Motorcarsonline.com Kalamazoo

From the time I called til the time I arrived Jacob was GREAT! and ready for Me My Mercedes ready to go detailed gassed up Ready to Demo. I drove it did the paperwork and away I went I will be back when, I GREAT! and ready for Me My Mercedes ready to go detailed gassed up Ready to Demo. I drove it did the paperwork and away I went I will be back when, I need another car Thanks Jacob for making it So, easy More

Simple, stress free, phenomenal service! I saw an ad for a 2012 Kia Optima online on Monday. Within minutes Jake Naasz reached out to help get me the car I wanted. The entire process was a br I saw an ad for a 2012 Kia Optima online on Monday. Within minutes Jake Naasz reached out to help get me the car I wanted. The entire process was a breeze and I couldn’t have been happier with my experience!! I definitely would recommend them when purchasing a car! More

Poor customer service I was talking with Freddy about trading in my BMW for a Rover on their lot. My Fiance is also in search of a vehicle and has cash... After a few days I was talking with Freddy about trading in my BMW for a Rover on their lot. My Fiance is also in search of a vehicle and has cash... After a few days of Freddy feeding me lined like "the owner is out of town" (what large dealer can't function when the owner is out of town? No other management? right...) He just stopped responding at one point. Not sure if he thought I was blowing smoke and just decided to ignore me or what, so I contacted someone else at the dealer named Brooke, She informed me the vehicle was still available but never responded to any of my other questions. The following day I see the vehicle removed from their site most likely because it was sold. Neither sales person felt the need to inform me before I drove three hours from Traverse City to pick up the vehicle. I buy at least a few cars a year and often travel hundreds of miles. Cars look decent but customer service is severely lacking. More

Nothing good about this place. Purchased a 2013 Malibu car that had some repairs to be done before purchasing, daughter went to sign and pick up car and repairs were not made. Make Purchased a 2013 Malibu car that had some repairs to be done before purchasing, daughter went to sign and pick up car and repairs were not made. Make appointment to make repairs, only did one side and had to make another appointment. Return for second side and she asked for a quote for additional repair work. Quote came via text to which she said NO to and did not authorize, they went ahead and did the repairs. Argued with her that she approved work, text proof that she did not so settled on a lower price. They requested cash only for payment, we refused and insisted on a credit card, we had to sign a typed paper saying we would not dispute the charge. To add insult to injury, the mirror was attached with a screw and fell off within 2 weeks....Keith and Tony are nothing but lying, cheating xxxx! We were warned when we had the car checked out prior to purchase from repair shop down the road - 22 year old learned a valuable lesson, Keith and Tony should be ashamed of themselves! More

Good experience with them Overall the experience was decent. The only thing negative is that the vehicle I purchased has zero fuel in it when I picked it up and was not even cl Overall the experience was decent. The only thing negative is that the vehicle I purchased has zero fuel in it when I picked it up and was not even cleaned. Every dealership I have ever shopped at typically has filled it up and detailed the vehicle and had it all ready. More

Breath of fresh air! I found the car I wanted online and it was in Lansing. Tony made sure I had the car available for a test drive in Kalamazoo at the Motorcars location I found the car I wanted online and it was in Lansing. Tony made sure I had the car available for a test drive in Kalamazoo at the Motorcars location on Sprinkle Rd. The price was fair. The experience was painless. Tony displayed the patience of a saint, even while dealing with a visit from Mother Nature which brought a flood, a collapsing roof, everything soaking wet. Tony set up a makeshift desk outside with his laptop to serve his customers. Very impressive. Beyond that, a week after buying my used car, it needed some minor brake work and Tony made sure it was taken care of. I recommend this dealership; especially Tony Kim, to anyone looking for a quality used car at a fair price and impeccable customer service. Thanks Tony! More

Great place and great guys Tony Kim was absolutely great to work with. I came in with my guards up because the horrors of use car buying but Tony made me at ease right away. H Tony Kim was absolutely great to work with. I came in with my guards up because the horrors of use car buying but Tony made me at ease right away. He was never pushy and answered all my questions in a very timely and professional. Would reccomend anyone I know to go to Motorcars of Kalamazoo! More

Awesome dealership! Great people! I was really apprehensive at first but Tony really put me at ease. He was really helpful but not pushy at all like lost experiences i’ve had previous I was really apprehensive at first but Tony really put me at ease. He was really helpful but not pushy at all like lost experiences i’ve had previously purchasing vehicles. Now I am a proud new owner of a beautiful Audi. Keep up the great work guy and I would definitely recommend anybody I know to give Tony and Motorcars a try. More

Awesome customer service Tony was very helpful in my purchase my vehicle! Totally buy from him again! Would recommend anyone who is looking for a vehicle to get in touch with Tony was very helpful in my purchase my vehicle! Totally buy from him again! Would recommend anyone who is looking for a vehicle to get in touch with Tony! More

Worst customer service imaginable I show up to the lot, Keith King gives me a valet key to test drive the Audi A5 I end up purchasing. I sign all necessary paper work, get the car insu I show up to the lot, Keith King gives me a valet key to test drive the Audi A5 I end up purchasing. I sign all necessary paper work, get the car insured and after I’m getting ready to leave the lot with my new purchase, Keith informs me that they do not have the original key, only the valet key (hunk of plastic and door key that is easily broken in the door lock during the cold winter months of Michigan, AKA I often couldn’t get in my car ). However he insured me that he would order the Audi key that day and have it delivered to my doorstep to then be programmed. Four days pass and I call for an update. Keith explains that he has his “key guy” searching for the proper key to be order out and to be patient. I call back on roughly day 8 “ the key has been purchased and is shipping in route, will be arriving within the next few days”. Roughly Day 14 after purchase “the key will be in next Wednesday (Day 19). Keith than informs me that I will need to drive my car to their Lansing location to pick up the new key and take it to an Audi dealer to be programmed (not delivered as promised; later I discover only an official Audi dealer can program the key). I than pick up the key which is not an official Audi made key but rather a knock off one purchased off of EBay. Even so I take the key to the dealership to be programmed, wait for an hour and a half for the service to be done only for Keith to call me after my wait and say “they can’t program the key to your car, I guess they need a real Audi OEM key to make it work. The Audi dealer wants to charge me for today’s labor”. DO I CARE THAT THEY ARE GOING TO CHARGE YOU!!! I didn’t leave the Audi dealship until Keith gave them all billing info to charge Motorcars of K-zoo for that days labor, an official Audi OEM key and the labor costs for the 2nd programming attempt. Cost Motorcars of K-Zoo roughly 500$ to make things right, still don’t have my key until a week from now. Never will I recommend this place to anyone, what a joke. More