Toyota Cleveland Heights

DO NOT BUY FROM TOYOTA OF CLEVELAND HEIGHTS – PREDATORY LENDING, LIES, AND HARASSMENT! I had an absolutely terrible experience with Toyota of Cleveland Heights. If I could give no stars, I would. The de LENDING, LIES, AND HARASSMENT! I had an absolutely terrible experience with Toyota of Cleveland Heights. If I could give no stars, I would. The dealership engaged in unethical business practices, predatory lending, and even threatened me with false accusations. 1. Fraudulent Financing Practices: I financed a vehicle through this dealership, and when I later spoke to the lender, they told me that the income figures on my financing agreement did not match the documentation provided. The lender confirmed that this discrepancy resulted from incorrect information entered by Toyota dealership, not me. Instead of addressing their mistake and make efforts to correct, the dealership left me to resolve the issue with the lender on my own. 2. Threats and Harassment: Despite having a legally binding financing contract in place, the dealership threatened to report car as stolen.This is completely unacceptable, defamatory, and legally questionable. 3. Humiliating Harassment and Fraudulent Tactics: When I arrived at the dealership to discuss the issue 2/4/2025, they falsely accused me of falsifying documents and even attempted to involve law enforcement to frame me. They went as far as reporting my vehicle as stolen & claim they had called the police on me. How can I steal a car that I signed a legally binding contract for and was given the keys to? This was clearly an intimidation tactic designed to cover up their mistakes and shift blame onto me. Their continued dishonesty and harassment further expose their complete lack of integrity and ethics. The individuals involved in this nightmare experience include Derek Roberts (Manager), Matthew Koler, and a few saleswomen. Their actions were deceptive, manipulative, and outright harassing. When I walked into the dealership on 2/4/2025, I was told to sit down and was informed that I could not leave. One of the sales women even began yelling at me saying "Give me my car back, give me my car back—you have to stay here and cannot leave!" This aggressive and intimidating behavior only escalated the harassment and further demonstrated the toxic environment at this dealership. I came in peace to discuss the letter I received, and instead, I was humiliated and embarrassed. Additionally, I received letter in mail supposedly from Toyota Corporate, stating that they would be re-negotiating a new deal with me. However, upon going in dealership on 2/4/2025 they outright denied ever agreeing to any such renegotiation and even claimed that their corporate office was lying! This was a blatant deception, as the letter was falsely created by the dealership itself, pretending to be corporate to lure me in for further harassment. 4. Fabrication and Lies to Cover Their Mistakes: In desperate attempt to cover their tracks, the dealership is now falsely claiming that I applied using 3 different addresses, falsified documents, and engaged in fraudulent activity—all blatant lies. This is a deal that was granted and approved at this dealership, yet instead of owning up to their incompetence and dishonest practices, they are attempting to frame me with false accusations. This dealership needs to be shut down! 5.Taking Action – What You Can Do If you have had a similar experience at Toyota of Cleveland Heights, speak out! Share your story with Toyota Corporate, the Better Business Bureau, and consumer protection agencies. Leave honest reviews online to warn others of their fraudulent and unethical practices. Contact your local news and consumer advocacy groups to help expose these deceptive tactics. If you are considering purchasing a vehicle, do not buy from this dealership! Take your business to a dealership that values honesty and ethical practices. Avoid this dealership at all costs! If you value transparency, honesty, and fair business practices, take your money elsewhere! More

Very helpful with sales person explaining all steps and no hard pressure to purchase from financial. no hard pressure to purchase from financial. More

This Is not a Toyota Dealership. It is very inconsistent, very sketchy (had cheaper prices from other Toyota Dealerships by 30%) This place does not care and they will rob you for a It is very inconsistent, very sketchy (had cheaper prices from other Toyota Dealerships by 30%) This place does not care and they will rob you for a dealership. It was 2 hours for an oil change but 30 minutes for a 600 dollar brake service.. Sketchy More

The dealership was great and Pat was even better. They worked with me on my tight schedule and even Offered some suggestions that helped me out. They worked with me on my tight schedule and even Offered some suggestions that helped me out. More

I recently purchased a car from Toyota Cleveland Heights and had a great experience. The sales woman that helped me out was Patricia (Pat) and she had an excellent display of customer service from start to and had a great experience. The sales woman that helped me out was Patricia (Pat) and she had an excellent display of customer service from start to finish and even days after purchase. Very knowledgeable of the process, answered all my questions, and went out of her way to make sure I had the best & easiest time at the dealership. More

Toyota Cleveland Heights was wonderful. I would buy another car here any day! Pat was a huge help and gave us a great deal! Very relaxed atmosphere! I would definitely buy my next car h I would buy another car here any day! Pat was a huge help and gave us a great deal! Very relaxed atmosphere! I would definitely buy my next car here!!!!! Fabulous experience! More

Very professional and understanding dealers! They took time to show me the different options and alternate vehicles since the one I wanted wasn't currently available. They took time to show me the different options and alternate vehicles since the one I wanted wasn't currently available. More

I had THE BEST experience buying a car at this dealership. They made the process so smooth snd easy. Ray was super nice and very knowledgable. I will definitely tell my family to buy their cars h dealership. They made the process so smooth snd easy. Ray was super nice and very knowledgable. I will definitely tell my family to buy their cars here. More

Great Experience i highly recommend for service and sales Dave Thomas is great in service, Mitch was great in sales sales Dave Thomas is great in service, Mitch was great in sales More

Patricia Marcin from Toyota Cleveland Heights was an awesome Salesperson to deal with. Very honest and upfront about everything. Would definitely buy my next vehicle through her. awesome Salesperson to deal with. Very honest and upfront about everything. Would definitely buy my next vehicle through her. More