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MotorWorld Toyota - Service Center

Wilkes-Barre, PA

2.8
66 Reviews

66 Reviews of MotorWorld Toyota - Service Center

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June 29, 2015

Motorworld is all about the customer. The shuttle service to nearby businesses is of true value and my first experience with it was absolutely flawless. I could have been taken anywhere I More

by TheKimster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Casacci
Jul 02, 2015 -

MotorWorld Toyota responded

Hi TheKimster. Thank you so much for your kind comments. We are glad to hear that your service experience with us was a great one! If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thank you again TheKimster for the highly praised review!

December 05, 2012

very expensive service work, full synthetic oil change was double that of competition. I've since taken my business to Toyota Scion in Dickson City. Despite their excellent customer service I will not s More

by steve93
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don't remember
July 23, 2012

I've purchased 9 vehicles in the past years. The service I've purchased 9 vehicles in the past years. The service manager for Toyota is the worse. I will never return to have any of my vehicles serviced. More

by 14 Toyotas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Mgr
Jul 24, 2012 -

MotorWorld Toyota responded

MotorWorld Toyota would like to genuinely apologize for any inconveniences during your visit. I urge you to contact myself as soon as possible so that we may look further into the situation. Please contact me directly, Shelley Puzzetti, Customer Relations Manager, MotorWorld Automotive Group, Inc., Direct External: 570-820-6962, Spuzzetti@motorworldgroup.com.

January 11, 2012

You would think a big dealership would be able to give you a collision estimate the same day. My daughter's vehicle was hit the night before and I need to get it in and get her a rental vehicle to go to w More

by bernie723
Customer Service
Recommend Dealer
No
Employees Worked With
body shop estimator
September 27, 2011

I went to the dealership for some information on service.---I stopped by the New Truck Lot to look at the remaining 2011's-----I was approached by Mark Byron ( I told Him what I wanted to know )and More

by EDGER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Byron
August 24, 2011

For such a huge dealership, the parts guys were very knowledgeable. They were more than fair in the price and in my case only billed me for the hours it took to do the work as opposed to the standard bi More

by Viosnzfe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TRD Parts
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