Back

MotorWorld Toyota - Service Center

Wilkes-Barre, PA

2.8
66 Reviews

66 Reviews of MotorWorld Toyota - Service Center

Sort by
July 01, 2024

DO NOT BUY THEIR EXTENDED SERVICE PACKAGE! !!! I bought an extended package for $249.00 up to 45,000 miles. I set up the appointment online with an online Rep. I drove 45 minutes the next day f More

by bnjmnvidal75
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DO NOT REMEMBER
Jul 11, 2024 -

MotorWorld Toyota responded

We appreciate your feedback about MotorWorld | MileOne Autogroup and take every review seriously. We apologize for your negative experience with our service department. Our Service Manager Mike Gyory, recently tried to contact you regarding your experience. At your earliest convenience, please contact Mike at 570.821.3758 or mgyroy@motorworldgroup.com, so that he may address your concerns. Thank you.

January 20, 2024

Had appointment at 9:00 it is now 12:00 . 3hrs wait. This is not acceptable! More

by Colby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't have one.
Jan 23, 2024 -

MotorWorld Toyota responded

We appreciate your feedback about MotorWorld Toyota and take every review seriously. We know how important our customers’ time is and we try and be as efficient as possible. We apologize for your negative experience and would like to respond to you directly. Unfortunately, we cannot locate your information in our system. We ask that you please contact our Customer Compliance Manager, Shelley Puzzetti, at Spuzzetti@MotorWorldGroup.com or 570.820.6962 to discuss your experience. Thank you.

December 04, 2023

This dealership use to be synonymous with "quality. " No more. No excuse for horrible experience due to low staffing from covid. Velazco, while pleasant, completely wasted 2 hours of my time then sen More

by Toyota Lover
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro Velazco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Body Shop, not listed here, completely flunks for good or accurate communication. Extremely frustrating experience.
Dec 06, 2023 -

MotorWorld Toyota responded

Thank you for your feedback about MotorWorld Toyota. We take every review seriously and would like to respond directly to you. Unfortunately, we cannot locate your information in our system. We ask that you please contact our Customer Relations Manager, Shelley Puzzetti, at Spuzzetti@MotorWorldGroup.com or 570.820.6962 to discuss your experience. Thank you

Jan 16, 2024 -

Toyota Lover responded

Sorry; we don't have anymore time to waste in contacting your CR Manager. It's not surprise you can't locate us in your system, considering how bad the communication, or more accurately lack thereof at Motorworld. You've already wasted several hours of our time. The communication at Motorworld STINKS to high heaven. Upon making an appointment for an estimate, I then sat around for 2+ hours only to be told I had to go to yet another department for an estimate on other parts. After making an appointment in that department, the guy is out sick that day, wasting another hour of "my" time, the customer. While another employee at least attempted to help, trying to reach them afterward via phone to make an appointment for the actual work to be done was essentially impossible. The receptionist would forward you to his voice mail, only to leave message after message without a return call. It should not take several months and a dozen phone calls to make an appointment. Thankfully, when the work was finally done, it was good (excluding the fact they did not honor what Velazco originally said would be done if I scheduled the other work with Motorworld). But, in all honesty, we would never, ever go through all of this again. The complete lack of communication and miscommunication is not worth it. Motorworld may be having staffing issues like the rest of post-ccp/covid America but the buck stops at the top. There are still some businesses who value the customer and can still provide excellent customer service. Even after ccp/covid. Motorworld is NOT one of them.

October 25, 2023

One of the kindest, most straight-forward informative gentlemen at the dealership. Highly recommend his services. also, bi-lingual. More

by blxxckdiamond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Velazco
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

I purchased a 2019 Toyota highlander in July 2019. I was offered the ECP warranty, and purchased it on interior and exterior with a 7 year warranty. In June 2020, there were marks on my car that woul More

by bcass
Recommend Dealer
No
Employees Worked With
nick, unknown.
Jul 24, 2023 -

MotorWorld Toyota responded

Thank you for your feedback about MotorWorld Toyota. We apologize for your experience. Our Customer Relations Manager, Shelley Puzzetti, attempted to contact you regarding your concerns. We would like to bring you into the dealership and have the ECP product reapplied to your vehicle. We have reached out to ECP to have the warranty reinstated. At your earliest convenience, please contact Shelley at Spuzzetti@MotorWorldGroup.com or 570.820.6962, so she can address this issue for you. Thank You.

Jul 28, 2023 -

bcass responded

I was able to reach Shelley, and have been given the opportunity to come in to have my needs met. I will be completing this within a couple weeks, and am glad I was finally able to make progress and move beyond this. Thank you.

April 24, 2023

Albert was very helpful. He got me in and out in a reasonable time without issue. More

by grundow88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert D'Aurizio
Jun 02, 2023 -

MotorWorld Toyota responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 16, 2023

Mr Albert D'Aurizio was my advisor on two recent service appointments. I find him to be pleasant, helpful and professional. My problems were taken care of. Thank you! More

by Stan Lobitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert D'Aurizio
Jan 19, 2023 -

MotorWorld Toyota responded

Hello Stan, we're happy you found our staff to be so supportive during your experience here at MotorWorld Toyota. We hope you continue to choose us for all your automotive needs! Take care!

September 19, 2022

Car inspection on 8/26/21 -Brake lining LF 8, RF 8. Car inspection on 9/13/22 - Brake lining LF 10, RF 7. Drove 25,729 miles between inspections and brake lining LF went from an 8 to a 10. Shouldn More

by darts65
Recommend Dealer
Yes
Employees Worked With
Sarah Montini
June 30, 2022

I can't speak for the dealership itself, only the service Dept, Service Advisors and the Service Manager Mike Gyori. Any time I have delt with them they have been very Polite and Professional. Mike himself h More

by jerseybear86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gyory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Montini
Jul 03, 2022 -

MotorWorld Toyota responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 18, 2022

Very helpful and friendly. Got my vehicle in on time and performed the service I requested. More

by grundow88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collin Finkel
Jun 20, 2022 -

MotorWorld Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

1
...