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MotorWorld Toyota
Wilkes-Barre, PA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday Closed
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday Closed
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday Closed
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Thank you Paul Green. You helped me with the order of my new Grand Highlander. I’m still trying to figure out where everything is but I’m very pleased with the performance You helped me with the order of my new Grand Highlander. I’m still trying to figure out where everything is but I’m very pleased with the performance and the quality of the car. I will recommend people to come in and see you. Thank you again, Marie More
Rob has officially become my “car guy,” whether he wants the job or not 🤣 I had a great time with all of the staff at Motorworld and Rob kept me in the loop as new cars arrived to make sure I had a vehicle the job or not 🤣 I had a great time with all of the staff at Motorworld and Rob kept me in the loop as new cars arrived to make sure I had a vehicle I loved before my lease ran out. I greatly appreciate his hard work, along with many of the other members of the Motorworld team! 5 out of 5 stars all day 😉😉😉 More
The sales team is honest and helpful. I have purchased my last 3 cars there, and would return. I have purchased my last 3 cars there, and would return. More
Was Looking for a Access Cab Tacoma for a while. I saw this one on the lot and stopped in and Corrina was very helpful and answered all my questions. I saw this one on the lot and stopped in and Corrina was very helpful and answered all my questions. More
I recently had an outstanding experience at MotorWorld Toyota. The staff's warm welcome, attentive service, and expert advice made my car-buying journey exceptional. The showroom's organization and the kn Toyota. The staff's warm welcome, attentive service, and expert advice made my car-buying journey exceptional. The showroom's organization and the knowledgeable sales representative's Yordi guidance helped me make an informed decision without pressure. Transparent pricing and efficient financing added to the dealership's integrity. The delivery process, complete with a thorough vehicle introduction, left me feeling confident and excited about my purchase. Overall, MotorWorld Toyota has set a high standard for customer service and professionalism, making it an excellent choice for anyone seeking a Toyota vehicle. More
Thwy are nowledgeable. Has great customer service, they value customer loyalty. Sales staff is low pressure. Has great customer service, they value customer loyalty. Sales staff is low pressure. More
Fantastic great could not do any better ,,, ,. . cant think of 15 more words. would go back… out of money now . cant think of 15 more words. would go back… out of money now More
I purchased a 2019 Toyota highlander in July 2019. I was offered the ECP warranty, and purchased it on interior and exterior with a 7 year warranty. In June 2020, there were marks on my car that woul I was offered the ECP warranty, and purchased it on interior and exterior with a 7 year warranty. In June 2020, there were marks on my car that would not come off with hand or auto car wash. I called, emailed, tried to reach service, parts, and sales (Nick sold me the car), and had zero response to any messages I left or emails sent. I wanted to have these spots removed (ended up being iron deposit), and ensure the ceramic coating was intact. I honestly gave up after 2 months of trying and a google review response that yielded no results. Fast forward to Fall 2022, I have more iron deposits and some markings on the car. I did a little research and contacted the warranty company directly. They informed me that I HAD to return to the dealership for an estimate within 30 days. I called the dealership, it literally took a month bouncing around between voicemails the service woman answering the phone kept sending me to. They said an appointment was months out, this was already in January 2023. The man told me to take pictures and text him. So I took pictures of the deposits and marks. He said they were iron deposits and to take it to an auto detailer. Essentially, Motorworld could sell me a car and warranty, but never follow through on their work. So, 30 days has past on my warranty claim, and Motorworld refuses me service. So I take it to a local autobody shop and submit my receipt to ECP. They then tell me that I am beyond 30 days, and that a cermic coating MUST BE an ECP product. which of course, it wasnt at the local detailer. So, now I have paid for a warranty that is VOID on the exterior because motorworld refused to service their warranty. ECP agreed to cover the removal cost of the iron, however the exterior warranty is now void. I did not think to ASK these questions, but I never in my wildest dreams would imagine a dealership could sell a car and warranty, and then refuse service. More
Salespeople outright lie. Offers they make change by the hour. Treat customer as second class citizen for asking questions. EVERYONE at this dealership either ignores voice ma Offers they make change by the hour. Treat customer as second class citizen for asking questions. EVERYONE at this dealership either ignores voice mails, does not bother to check them, or just choose to whom they would like to do business with. More