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MotorWorld Lexus - Service Center
Wilkes-Barre, PA
35 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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35 Reviews of MotorWorld Lexus - Service Center
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April 05, 2018
Top of the line Service Department Joel Newell and Dave Standarowski are the best in getting me scheduled. They are very personable and through in reviewing the service summary. I belie Joel Newell and Dave Standarowski are the best in getting me scheduled. They are very personable and through in reviewing the service summary. I believe they aren't looking to over charge. More
by Shania
November 10, 2017
Great Service Service department is excellent and very helpful. They were honest about what needed to be done and didn’t try to push any unnecessary service. Service department is excellent and very helpful. They were honest about what needed to be done and didn’t try to push any unnecessary service. More
by LP11917
Employees Worked With
Not Sure
July 11, 2016
no good, so far I'm giving them three stars now. waiting to see how its resolved then I'll rate again. Just had my 2014 certified pre owned Lexus is 250 that I bought I'm giving them three stars now. waiting to see how its resolved then I'll rate again. Just had my 2014 certified pre owned Lexus is 250 that I bought in October with 14,000 miles on it upon purchase for first service check up. First the front tires are wearing badly, so they had to take them off the rims and rotate. Which they didn't charge (and let me know) and they did small damage to the wheels. Of course when I called they said they use plastic tools to remove tires so basically they are calling me a liar. I clean the wheels twice a week and there wasn't a spot on them. When the car was returned two small nics on the wheels. I'll rate again after I see how they handle it. If they don't take responsibility I will never buy a car or have it serviced there. And I will also complain to Lexus corporate. More
by garyg
Employees Worked With
Other Employees :
sold me the car, i'm not complaining about Aldo.
May 22, 2016
Used to be great, what happened??? Have purchased two new Lexus vehicles here and never had a problem getting my cars serviced with a pick up and loaner involved. I recently purchased a Have purchased two new Lexus vehicles here and never had a problem getting my cars serviced with a pick up and loaner involved. I recently purchased a 2016 NX with the understanding that the same service was available. Well now it seems that they don't want to service either one of my Lexus cars with a pickup service unless it's involving an extensive repair !! Really, is this they way you want to play the game? Fine, we now use Lehigh Valley Lexus as our primary and will use them to purchase any further Lexus cars there unless they change in their practices as well and then we will explore other brands to purchase, but not at Motorworld !! More
by Multiple Lexus Owner
Employees Worked With
Not sure of the individual
January 26, 2016
Had an issue but it was resolved Had an issue but through the concerted effort of the sales staff, the problem was resolved to my satisfaction. The dealer was able to intercede with Had an issue but through the concerted effort of the sales staff, the problem was resolved to my satisfaction. The dealer was able to intercede with Lexus Corporate to solve my problem. More
by serviceoriented
Employees Worked With
Not sure.
