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MotorWorld Lexus - Service Center

Wilkes-Barre, PA

5.0
35 Reviews

35 Reviews of MotorWorld Lexus - Service Center

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November 01, 2018

Mar trabajo This Dealer I took my car that is a Lexus add some accessories after putting the accessories were affected another part which they told me they were g More

by nanao33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Paisley
Nov 02, 2018 -

MotorWorld Lexus responded

Thank you for your feedback about MotorWorld Lexus. We take every review seriously and would like to respond directly to you. Unfortunately, we cannot determine your contact information under the moniker “Nanao33”, and as a result, we are unable to locate your record. We ask that you please contact our Customer Relations Manager, Shelley Puzzetti, at Spuzzetti@MotorWorldGroup.com or 570.820.6962 to discuss your experience. Thank you.

July 18, 2018

Best Service, Hands Down! I can’t say enough about the friendly service always received by the Lexus service department at Motorworld. Great service goes a long way in the auto More

by Lexus#2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Paisley
Jul 20, 2018 -

MotorWorld Lexus responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at MotorWorld Lexus. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

May 27, 2018

5 Star Reciew Service Manager Mark is why I continue returning! Great customer service! He Always satifies our needs and goes above and beyond for what needs to ge More

by Liza67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Paisley
May 31, 2018 -

MotorWorld Lexus responded

Liza, we are pleased to hear Mark always takes such great care of you! We're looking forward to your next visit with us! Take care!

May 21, 2018

Service 5/21/18 Service was performed in my RX350 in a timely manner. The service personnel and shuttle driver were all very courteous. The waiting area is comforta More

by Cot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Standarowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician who paired my phone to the vehicle .
May 26, 2018 -

MotorWorld Lexus responded

Thank you for your kind review; we are happy to pass along your comments to the team here at MotorWorld Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 12, 2018

Extremely Great! Awesome Service! Great personalized Atten Awesome personalized attention! Best Service Adviser. I wasn’t feeling well and he went out of his way to accommodate and be helpful. He exceeds ou More

by Kathy77$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2018 -

MotorWorld Lexus responded

Thank you so much for your positive comments about MotorWorld Lexus! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope you have a great day!

May 12, 2018

Accomadating! My wife and son were visiting a local college when their tire experienced a blow out. I felt helpless being hudreds of miles away. I called motor worl More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2018 -

MotorWorld Lexus responded

Mike, we are so happy to read such a great review about MotorWorld Lexus! If you're ever in need of more help, please let us know! We hope you have a great day!

May 05, 2018

Oil change Had great service and very friendly service would recommend this dealership to my friends and family. Got my car right in didn’t wait long. More

by Betha530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Standarowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Paisley
May 08, 2018 -

MotorWorld Lexus responded

Thank you for your kind words and this wonderful review! We're so thrilled to hear that everything was completed in a timely manner, and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 02, 2018

Good service Very happy with the service given at Lexis servicing Center today. Joel is always a pleasure to work with . He’s very accommodating, courteous a More

by Time is money
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2018 -

MotorWorld Lexus responded

Thank you for sharing your response to the quality of service that Joel provides! We look forward to your next service visit! Take care!

April 26, 2018

Superior Customer Experience I would not purchase a Lexus anywhere else. Superior sales and customer service team. Always attentive and willing to go above and beyond for us. More

by Phai579
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Franconi Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Standarowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Crockett
Apr 27, 2018 -

MotorWorld Lexus responded

Thank you so much; we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 13, 2018

Another good experience with the service department at motor world. It was easy to make an appointment and I was well treated by your service managers. The work was done Pro More

by Carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Standarowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Paisley
Apr 15, 2018 -

MotorWorld Lexus responded

Hi Carl, thank you so much for your positive comments about MotorWorld Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!