MotorWorld Lexus - Service Center
Wilkes-Barre, PA
36 Reviews of MotorWorld Lexus - Service Center
Had a fantastic experience buying my vehicle from Motor World Lexus. My salesman ,Brian Loftus was great to work with. Brian answered all of my questions and made car buying a worry-free experience. No d World Lexus. My salesman ,Brian Loftus was great to work with. Brian answered all of my questions and made car buying a worry-free experience. No drama, no hassle, no stress.I also feel that I got an exceptional value and was offered a high level of customer service. Jim Partington , sales manager & Bill Crockett, finance manager from Lexus certainly made my purchase very transparent and very welcoming from the minute I entered their showroom. Highly recommend going to Motor World if you're in the market for a new or slightly used vehicle. I’m 100% satisfied with my purchase and will definitely be back for future auto needs! Sandra Smith More
I had my 2013 ES 350 Serviced on 4/20/2021. Marisa Kovaly was my Service rep. She was a pleasure to work with. Went the extra mile to see that I was satisfied with my Service. was my Service rep. She was a pleasure to work with. Went the extra mile to see that I was satisfied with my Service. More
Joel is fantastic. Great service and always professional and kind. The whole team at Motorworld Lexus IS a pleasure to works with. Jan is also phenomenal. and kind. The whole team at Motorworld Lexus IS a pleasure to works with. Jan is also phenomenal. More
Dave was very professional an informative. Have yet to have a bad experience with Motor World Lexus. Answered all of our questions and gave us all the information needed . have a bad experience with Motor World Lexus. Answered all of our questions and gave us all the information needed . More
Dave was very helpful in the service of our Lexus went over every possible thing that can be wrong at that point in time and was in constant contact with us telling us what they found and how they are goi over every possible thing that can be wrong at that point in time and was in constant contact with us telling us what they found and how they are going to fix it and the cost , it was a very easy transaction and a pleasure to work with . More
questions regarding used Lexus RX350 never got an answer, so i am not impressed with their business or service department. i would think they would want my business now and in future. never got an answer, so i am not impressed with their business or service department. i would think they would want my business now and in future. More
What a red carpet treatment. Mark and the service team are the definition of customer service. They excel with over delivering. Just ask them and you will receive. are the definition of customer service. They excel with over delivering. Just ask them and you will receive. More
Had a problem with VSC, Trac off and check engine lights coming on. The Rep in the service department was efficient, friendly and caring. She explained everything is simple terms I could understand, what coming on. The Rep in the service department was efficient, friendly and caring. She explained everything is simple terms I could understand, what she did and if that didn't work what the next step would be and what the cost would be as well. She gave me her card with her number so I could get in touch with her if need be. Totally pleasant experience. I highly recommend them. More
We were in for a 25000 mile oil change. It was done within an hour. We had questions regarding the features of our RX 350 & Derek quickly gave us a quick tutorial. Thank you. within an hour. We had questions regarding the features of our RX 350 & Derek quickly gave us a quick tutorial. Thank you. More
Annual Inspection and as needed maintenance. I bring both my vehicles for service to Mark Paisley. Very pleasant and knowledgeable about what and when my service is needed. He takes care of my I bring both my vehicles for service to Mark Paisley. Very pleasant and knowledgeable about what and when my service is needed. He takes care of my Lexus RX350 and even services my Dodge Challenger. I have all the faith with Mark and his fellow advisors. More