MotorWorld Lexus
Wilkes-Barre, PA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday Closed
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday Closed
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday Closed
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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After having been advised by Jeff Evans that I was approved for leasing a new Lexus LS250 on Tuesday, I visited the dealership on Friday unannounced. I expected to have a long wait however, I was ple approved for leasing a new Lexus LS250 on Tuesday, I visited the dealership on Friday unannounced. I expected to have a long wait however, I was pleasantly surprised to find out that Jeff would take care of me as soon as he finished with the customer in his office. I must tell you that if ever there was a more concientious, thoughtful, sincere professional than Jeff Evans, then I have yet to meet them. Lexus should be proud to have someone of his caliber as part of their family. Although, I had yet to make a decision on the car I wanted, he made my decision so much easier with his no pressure demeanor, fine wit and general... "the customer's well being" always in mind. I can without reservation tell you that I will be a Lexus Motorworld customer for many years to come thank's to Mr. Evans. Once the sale was consumated, he took the time to show me all the "in's and out's" of the vehicle and was angelically patient with answering any and all of my questions, however mundane they may have been. He made it a point to remind me that if I needed any other information or if he could be of any further assistance, not to hesitate to call. I cannot begin to tell you how gratifying it was to hear those words of comfort. I would also like to make mention of your finance manager, Thomas J Casey, another top notch professional who made the entire leasing experience a genuine pleasure. I will definitely inform all my family and friends of my outstanding, unsurpassed experience at LEXUS Motorworld. Be proud of what you are doing and keep up the good work. Yours truly, Richie & Soraya Montalvo More
Mr. Butcher was by far the most professional new car sales person I have dealt with in 40+ years of buying new cars(five from Motorworld). His pricing was fair and the deal was consumated with no back a sales person I have dealt with in 40+ years of buying new cars(five from Motorworld). His pricing was fair and the deal was consumated with no back and forth trips to his Manager. His description of after sale service from Lexus was consise and complete. He will be the employee we ask for in the future. More
Aldo Franconi has always been sincere and honest with us. Not pushy or trying to see us more vechile than we need. The dealership is coustomer friendly and the service is great. Being able to have a car w Not pushy or trying to see us more vechile than we need. The dealership is coustomer friendly and the service is great. Being able to have a car while our vehile is being service was a major insentive to us going back to a Lexus vechile. Unfortunately the nearest Lexus dealership is in Philadelphia so its hard to get a price comparence on our vechile. This is our 4th vehicle purchased at this dealership. More
Mr. Franconi was very helpful. He explained all of our options and was very pleasant. When we picked up the car he took his time and explained everything to us. He took me to the car and explained every options and was very pleasant. When we picked up the car he took his time and explained everything to us. He took me to the car and explained everything to me. He even took his time in explaining the Blue tooth telpehone service which I would not have known how to do. I would recommend Mr. Franconi to my friends. This is the third vehicle that I purchased from Motorworld and I always received great service. More
Jeffrey came in early to coordinate the removal of a tow hitch from my old vehicle and instalation on the new vehicle. He went over the instruments on the new vehicle and went through all the paperwork and hitch from my old vehicle and instalation on the new vehicle. He went over the instruments on the new vehicle and went through all the paperwork and had me out the door in three hours. This was truly outstanding service. More
I had a fantastic experience with the salesperson and dealership during the purchase of my new Lexus. Jeff Evans made me fell comfortable throughout the whole sales process. He made sure if I had any q dealership during the purchase of my new Lexus. Jeff Evans made me fell comfortable throughout the whole sales process. He made sure if I had any questions during the process or in the future, or needed service down the road, I could call him at any time. I dealt with Jeff Evans in the past and will continue do so in the future. I highly recommend this dealership and Jeff Evans...Great Job and Thanks! More
Excellent purchasing experience. Sales Consultant and Sales Manager were very professional, and curious throughout the sales process. Owning the 2009 Lexus RX350 for the past three weeks has been has be Sales Manager were very professional, and curious throughout the sales process. Owning the 2009 Lexus RX350 for the past three weeks has been has been an awesome driving experience. Also the workmanship on the vehicle is excellent to date. More
Carlo Roccograndi is a gentleman,a true professional who is superb at his job. And what a wonderful human being. This is the 2nd lexus we bought brand new from him. Tom Casey handled our financing and wa is superb at his job. And what a wonderful human being. This is the 2nd lexus we bought brand new from him. Tom Casey handled our financing and was very nice. He answered our questions and explained our options and benefits. He was warm and caring. More
This is the second Lexus we have purchased through the excellent support of carlo roccograndi. What a gentleman and good man. He is so knowledgeable and gave us his honest opinions about purchasing a ve excellent support of carlo roccograndi. What a gentleman and good man. He is so knowledgeable and gave us his honest opinions about purchasing a vehicle. We trust him and felt very comfortable in his office. He gave us his undivided attention. We would recommend him to friends and have done so in the past. He is certainly a leader and 'gem' to your organization. We met Tom Casey for the first time and were very pleased with his assistance in financing our vehicle. Tom has a beautiful smile. We loved the pictures of his daughter on his desk. As we did in Carlo's office, we felt warmth and caring. Tom has the expertise to guide individuals through their options and benefits. He answered our questions and listened to us. The hours we spent with these two gentlemen were beneficial in helping us select what we wanted. And p.s., we had fun!!!!!! More
Dealer was friendly and answered any questions we had. Complied with every request. Easy to get into contact with and returned call within same day when unavailable when I called. Explained details of lex Complied with every request. Easy to get into contact with and returned call within same day when unavailable when I called. Explained details of lexus company and options available. Especially important was dealer said he is available for any questions I have after the purchase. Thank you. More