MotorWorld Lexus

I was greeted courteously. Sales rep was very knowledgeable about the vehicle.I test drove the car on roads I was comfortable with and did not feel pressured to buy. The dealer offered a fair pri knowledgeable about the vehicle.I test drove the car on roads I was comfortable with and did not feel pressured to buy. The dealer offered a fair price for the vehicle I drove. I was pleased with the overall experience and would use this dealer and sales rep again. More

This is the 4th Lexus we have owned. The second one from this dealership. Jim was very helpful. We knew which Lexus we wanted before we arrived at the dealership. I think a chance to review some of the " this dealership. Jim was very helpful. We knew which Lexus we wanted before we arrived at the dealership. I think a chance to review some of the "Product Presentation Guide" would have been helpful. The 2007 Lexus had a touch screen for the Navigation/XM radio system, and the Bluetooth. Also the Lexus Enform wasn't really explained. A buyer can't ask questions if one doesn't know the operation of the systems. I just found the CD Guide by chance in the glove box. Jim did get back to me on a couple of questions. He helped us set up my phone for bluetooth, but I had to refer to manual and CD to put in numbers..........before I just used the touch screen. Perhaps someone other then a salesperson could have offer a CD tutorial session. Thank you, Martha M. Gandy More

After searching the net for more than 6 weeks, I found a great deal on a 2006 Lexus RX400h at Motorworld Lexus in Wilkes-Barre, PA via CARS.COM. They offered this Lexus certified pre-owned car at a great p great deal on a 2006 Lexus RX400h at Motorworld Lexus in Wilkes-Barre, PA via CARS.COM. They offered this Lexus certified pre-owned car at a great price, and nearly $8000 less than the exact same car at 2 local Baltimore area Lexus dealers. The internet manager was a breeze to work with, and guaranteed that the posted price was the actual price of the car. They were willing to hold it for me for 6 days with a CC deposit. I could not have been more pleased with the service I received from my salesman, Carlo Roccograndi, as well as from the Finance Manager, Tom Casey. Each of these folks made the transaction quick and easy, and well worth the 3 hour drive to get this car. I only wish I had found them sooner. More

I went to Motorworld Lexus to have my vehicle serviced. While we were there we decided to look around the showroom as we had some time to kill. We were looking over the cars in the showroom we met up with While we were there we decided to look around the showroom as we had some time to kill. We were looking over the cars in the showroom we met up with Carlo Roccogrande, He sold us our current Lexus. In talking with him I mentioned that I really wish that we had bought a hybrid Lexus. Since our Rx 350 is fairly new, I had no idea of buying another vehicle now. Carlo happened to mention that maybe he should have our car apprarised just so that we would know what it is valued at. I declined, After getting our car back from the service dept, I looked up Carlo and asked him to have it appraised, but that we had no intension of purchasing now. As always he is very helpful and willing to please. When we got the numbers, I gave him a figure of what I would be willing to do. I never expected Motorworld take my offer, but they did. Carlo is a very personable and knowledgeable sales person. What he doesn't know he will find out. Carlo goes out of his way to see that the customers of Motorworld Lexus are completely satisified. I just cannot say enough good things about this gentleman. If anyone is looking for a salesman that they do not have to feel "On Guard" around then this is your man. As this is the 9th car I have purchased from Motorworld and my second Lexus, I do feel qualified to highly recommend him and the entire Motorworld team More

The service I received from Motorworld was favorable from the moment I walked throgh the door. I was greeted immediately upon stepping through the front door and was assisted through the process of looking the moment I walked throgh the door. I was greeted immediately upon stepping through the front door and was assisted through the process of looking at multiple cars and driving a couple of them. I was given various options (pre-owned versus new; leasing vs. buying, etc.) and all these options were explained in detail. When I left the Motorworld facility with my options outlined,I was told that I would not be called or hassled and, indeed, I was not. When I called back a few days later, I, again, spoke with Aaron Choman regarding the car we had last discussed. To make a long story short, I told him I was interested in purchasing the vehicle. He offered me an excellent finance rate if I purchased the car over the weekend so I drove down on Monday and completed the purchase. Tom Casey worked with me to get the financing application completed and faxed to him. He was very thorough and helpful regarding the explanation of all the paperwork and what it all meant. Jim Partington helped me get set up with the various services available with my new car and Aldo Franconi explained all of the features of my new car in great detail. I am very pleased with the Lexus Team and the service they provided at Motorworld. Excellent! More

This encounter with Motor World was great. I found the car I loved very quickly, and Rich was more than helpful to answer any questions that I had. If he didn't know the answer, he sought out someone who car I loved very quickly, and Rich was more than helpful to answer any questions that I had. If he didn't know the answer, he sought out someone who did, which was reassuring. The car was in immaculate condition and the price and service were spectacular. I will definitely work with this dealership in the future. More

Overall I was very pleased with my new Lexus purchase. As for the price rating....I've never purchased a car in my life that I didn't feel the price could have been a little better. Especially the price that for the price rating....I've never purchased a car in my life that I didn't feel the price could have been a little better. Especially the price that was offered for my trade-in. Maybe I'm not 100% realistic but it didn't stop me from buying the new one, did it! More

Jack and the staff at Lexus Motorworld are all top notch. They will do whatever it takes to make the best deal and create a win-win situation. This is our 4th Lexus we have purchased from this dealership and They will do whatever it takes to make the best deal and create a win-win situation. This is our 4th Lexus we have purchased from this dealership and we have not been disappointed! On a personal note, Jack makes the whole experience very pleasant and painless. He is very knowledgable about the vehicles and takes a personal interest in the customer. More

I am brand loyal to the Lexus product line, strictly purchase Lexus vehicles and always have a positve buying experience with Motorworld. This was my first purchase with Jeffrey Evans, but by far the b purchase Lexus vehicles and always have a positve buying experience with Motorworld. This was my first purchase with Jeffrey Evans, but by far the best vehicle purchase experience ever. Jeff can count on me for repeat business! More

Lexus/Motorworld customer since 1998, have seen a lot of people come and go. Very Particular customer always ordering Factory Orders. Funny, living between NJ and Wilkes-barre and knowing NJ is more c people come and go. Very Particular customer always ordering Factory Orders. Funny, living between NJ and Wilkes-barre and knowing NJ is more convenience, but end-up in Motorworld. Mr. Swearer is a very Atentive person and been one of the Originals that still remains, he has been my salesman since 2003. He knows how particular I'm but his TEAM let him down on this last order that was placed in June '09 and just recently received, but even with this MAJOR MISSHAP I still graded Mr. Swearer high. More