MotorWorld Lexus

Our experience at Motor World and with Messrs. Roccograndi, Partington and Casey was excellent. It was an enjoyable experience in negotiating and purchasing our Lexus RX 350. The review of the c Roccograndi, Partington and Casey was excellent. It was an enjoyable experience in negotiating and purchasing our Lexus RX 350. The review of the complete vehicle when we picked it up was exceptional. The friendliness and efficiency of the three gentlemen gave us the distinct impression all of them enjoyed what they do as representatives of Motor World and the Lexus brand. More

This was the easiest car buying experience ever. No high pressure sales. It was very relaxing and Carlo Roccograndi was a pleasure to deal with. I will absolutely make him and motorworld my salesman and dea pressure sales. It was very relaxing and Carlo Roccograndi was a pleasure to deal with. I will absolutely make him and motorworld my salesman and dealership in my future auto purchases. Thanks Carlo. John More

I am probably what some people may call a car "conasuer". I am probably what some people may call a car "conasuer". Since the day I turned 16 and purchased my first car, I have purchased a new one almost ev I am probably what some people may call a car "conasuer". Since the day I turned 16 and purchased my first car, I have purchased a new one almost every year to two years to the present time. I have been around the block and dealt with alot of dealerships and none can even come close to compare with the wonderful service that I and my husband experienced at Lexus. From the moment we walked in the door we were greeted with nothing but kindness and never were made to feel uncomfortable or the pressure to buy. Not like we have felt in the past at other dealerships. The gentleman that we met and became are sale rep. was Carlo Roccogrande. He was an absolute joy to deal with and in my opinon goes above and beyond. He made us feel like our time was valuable and that we were important. There was no sale "games" ( what I like to call when you are there for hours when numbers are being thrown back and fourth). We were given right from the start the best deal on our trade-in and on the 2010 GS350 I was looking to purchase. I really can not say enough about this man, he truely goes out of his way to see that customers at Lexus are completely satisified. I can say without a doubt that dealing with everyone on the Lexus team was pleasurable, and when that time comes around from me to trade-in again I will be bringing my business back to Lexus MotorWorld and paying Carlo a visit! More

It was a pleasure to purchase our 2010 Lexus RX 350 from you. Back in 2005 we purchased a new Acura TSX from you and have been pleased with service, staff etc...this is the reason we came back. Jan, Jim, you. Back in 2005 we purchased a new Acura TSX from you and have been pleased with service, staff etc...this is the reason we came back. Jan, Jim, Tom, and Nadia K. can only be rated as the "best of the best" for your dealership. Nadia was really prompt in contracting us, since our inquiry was via internet. Thank you to all...it was a pleasure to purchase another car from you, and we know we will be enjoying our new Lexus for many happy miles....we would always recommend your dealership to others......Sincerely....Karen and John Duda More

I was greeted courteously. Sales rep was very knowledgeable about the vehicle.I test drove the car on roads I was comfortable with and did not feel pressured to buy. The dealer offered a fair pri knowledgeable about the vehicle.I test drove the car on roads I was comfortable with and did not feel pressured to buy. The dealer offered a fair price for the vehicle I drove. I was pleased with the overall experience and would use this dealer and sales rep again. More

This is the 4th Lexus we have owned. The second one from this dealership. Jim was very helpful. We knew which Lexus we wanted before we arrived at the dealership. I think a chance to review some of the " this dealership. Jim was very helpful. We knew which Lexus we wanted before we arrived at the dealership. I think a chance to review some of the "Product Presentation Guide" would have been helpful. The 2007 Lexus had a touch screen for the Navigation/XM radio system, and the Bluetooth. Also the Lexus Enform wasn't really explained. A buyer can't ask questions if one doesn't know the operation of the systems. I just found the CD Guide by chance in the glove box. Jim did get back to me on a couple of questions. He helped us set up my phone for bluetooth, but I had to refer to manual and CD to put in numbers..........before I just used the touch screen. Perhaps someone other then a salesperson could have offer a CD tutorial session. Thank you, Martha M. Gandy More

After searching the net for more than 6 weeks, I found a great deal on a 2006 Lexus RX400h at Motorworld Lexus in Wilkes-Barre, PA via CARS.COM. They offered this Lexus certified pre-owned car at a great p great deal on a 2006 Lexus RX400h at Motorworld Lexus in Wilkes-Barre, PA via CARS.COM. They offered this Lexus certified pre-owned car at a great price, and nearly $8000 less than the exact same car at 2 local Baltimore area Lexus dealers. The internet manager was a breeze to work with, and guaranteed that the posted price was the actual price of the car. They were willing to hold it for me for 6 days with a CC deposit. I could not have been more pleased with the service I received from my salesman, Carlo Roccograndi, as well as from the Finance Manager, Tom Casey. Each of these folks made the transaction quick and easy, and well worth the 3 hour drive to get this car. I only wish I had found them sooner. More

I went to Motorworld Lexus to have my vehicle serviced. While we were there we decided to look around the showroom as we had some time to kill. We were looking over the cars in the showroom we met up with While we were there we decided to look around the showroom as we had some time to kill. We were looking over the cars in the showroom we met up with Carlo Roccogrande, He sold us our current Lexus. In talking with him I mentioned that I really wish that we had bought a hybrid Lexus. Since our Rx 350 is fairly new, I had no idea of buying another vehicle now. Carlo happened to mention that maybe he should have our car apprarised just so that we would know what it is valued at. I declined, After getting our car back from the service dept, I looked up Carlo and asked him to have it appraised, but that we had no intension of purchasing now. As always he is very helpful and willing to please. When we got the numbers, I gave him a figure of what I would be willing to do. I never expected Motorworld take my offer, but they did. Carlo is a very personable and knowledgeable sales person. What he doesn't know he will find out. Carlo goes out of his way to see that the customers of Motorworld Lexus are completely satisified. I just cannot say enough good things about this gentleman. If anyone is looking for a salesman that they do not have to feel "On Guard" around then this is your man. As this is the 9th car I have purchased from Motorworld and my second Lexus, I do feel qualified to highly recommend him and the entire Motorworld team More

The service I received from Motorworld was favorable from the moment I walked throgh the door. I was greeted immediately upon stepping through the front door and was assisted through the process of looking the moment I walked throgh the door. I was greeted immediately upon stepping through the front door and was assisted through the process of looking at multiple cars and driving a couple of them. I was given various options (pre-owned versus new; leasing vs. buying, etc.) and all these options were explained in detail. When I left the Motorworld facility with my options outlined,I was told that I would not be called or hassled and, indeed, I was not. When I called back a few days later, I, again, spoke with Aaron Choman regarding the car we had last discussed. To make a long story short, I told him I was interested in purchasing the vehicle. He offered me an excellent finance rate if I purchased the car over the weekend so I drove down on Monday and completed the purchase. Tom Casey worked with me to get the financing application completed and faxed to him. He was very thorough and helpful regarding the explanation of all the paperwork and what it all meant. Jim Partington helped me get set up with the various services available with my new car and Aldo Franconi explained all of the features of my new car in great detail. I am very pleased with the Lexus Team and the service they provided at Motorworld. Excellent! More

This encounter with Motor World was great. I found the car I loved very quickly, and Rich was more than helpful to answer any questions that I had. If he didn't know the answer, he sought out someone who car I loved very quickly, and Rich was more than helpful to answer any questions that I had. If he didn't know the answer, he sought out someone who did, which was reassuring. The car was in immaculate condition and the price and service were spectacular. I will definitely work with this dealership in the future. More