MotorWorld Lexus

My wife and I considered an Acura MDX and a Lexus RX 350. We initially worked with an Acura salesperson, who also showed us the Lexus (The Lexus showroom was just a few feet away in the same dealership). We We initially worked with an Acura salesperson, who also showed us the Lexus (The Lexus showroom was just a few feet away in the same dealership). We decided on the Lexus, and purchased it on 2/19/11. The purchase experience was unpleasant for the following reasons: 1. It took over 1.5 hours to be able to sign the necessary paperwork when we were told it would be only 45 minutes, 2. the dealership was turning off the lights and shutting down by the time we completed the paperwork - we felt "hustled out" at the end of the day, and 3. the Acura salesperson was assigned to go over our new car and familiarize me with it, and he was not as knowledgeable about the vehicle as a Lexus salesperson would have been. This was a very unsatisfying experience, and I didn't feel I really understood the car like I should have. I just knew enough to be able to drive the car home in the dark. He was unable to sync my phone to the navigation system before I left (I was able to accomplish this the next day in 30 seconds when following instructions in the Owners Manual). This is not what you expect when you purchase a $50k vehicle. I called the dealership to complain the next business day, and the customer service person took careful notes about my concerns. The Sales Manager, Jim Partington (sp?) contacted me very quickly and asked what he needed to do do to assist me and address my concerns. He was very understanding, accommodating, and professional. I did return to the dealership a few days later, and a Lexus salesperson took an hour to go over the features of the car, and answer all of my questions, which should have been done when I purchased the vehicle. So, although the initial purchase experience was unpleasant, Jim, the Sales Manager, made things right, and created a very positive experience for my wife and me. We hope that this is indicative of the type of service experience we will have at Motorworld Lexus. We have owned a Lexus previously, and expect high quality service. Because Jim fixed the initial problem, I am able to give Motorworld Lexus a good recommendation. More

Previously owned a Lexus and was notified via mail that my car was certified. I was curious as to how much money I would receive. I was happy with the price quoted and the service I was provided throughout my car was certified. I was curious as to how much money I would receive. I was happy with the price quoted and the service I was provided throughout the entire process of purchasing a new vehicle. More

Outstanding service from sales person Jack Butcher. He made sure I left there completly satisfied!!! I love all the extras the dealership offers with service. The whole process was stress free from start made sure I left there completly satisfied!!! I love all the extras the dealership offers with service. The whole process was stress free from start to finish. I love my new Lexus and would recommend Jack, Motorworld and Lexus to family, friends and anyone looking for a new vehicle! More

I am a past customer of a Lexus RX 330 I wanted to up-grade to a new RX350. I was very pleased with the RX330 so I went back to MotorWorld to get my new one. The total staff were excellent in all as up-grade to a new RX350. I was very pleased with the RX330 so I went back to MotorWorld to get my new one. The total staff were excellent in all aspects. Jim was the primary salesperson I dealt with and Aldo was the wrap-up man, both were extremely knowledgeable of the RX 350. Tom Crosby More

I enjoyed working with sales rep Jack Butcher. He is a true professional and knows all about the Lexus vehicles. He did take the time to take as for a ride and explain all the features on the Lexus Rx350. true professional and knows all about the Lexus vehicles. He did take the time to take as for a ride and explain all the features on the Lexus Rx350.After I made the purchase he demonstrate how all accessories work. Jack is very friendly, very sincere & has great character. I feel good about buying my new Lexus from Motor world because of the great service I received. I will recommend Motor World to friends of mine because I know they will get good service. I look forward in having my new Lexus serviced at Motor World because they know how to treat their customers.I can see they have a well oiled machine- Great sales, great service, Friendly people & well organized. Thanx, Gray Bossi Jr. More

Aldo was great, not aggressive, extremely patient and friendly. I was unsure of this purchase at first and actually drove the vehicle on 3 seperate occasions, Aldo was not pushy and understood that this friendly. I was unsure of this purchase at first and actually drove the vehicle on 3 seperate occasions, Aldo was not pushy and understood that this was a difficult decision for me. Kathy Kotch More

We were interested in replacing our 2002 Lexus RX300. Carlo was very helpful. He described all the features of the 2011 lexus RX 350. We were very impressed with the vehicle. The actual purchase purchase Carlo was very helpful. He described all the features of the 2011 lexus RX 350. We were very impressed with the vehicle. The actual purchase purchase went very smoothly. He went over all the features in the vehicle and was very helpful with the paperwork. More

When we entered MotorWorld we were immediately greeted by Nadia, she was very pleasant and cheerful and connected us with James Swearer our salesman. Jim is extremely knowledgeable and helped us understand Nadia, she was very pleasant and cheerful and connected us with James Swearer our salesman. Jim is extremely knowledgeable and helped us understand the options available to us. He is a pleasant man and answered all our questions with respect and (we felt) with honesty.He made buying our new Lexus Hybred 250h a pleasure. He even allowed us to take his own car for a test drive! We will seek him out the next time we need a new car. More

We have owned several Lexus cars/suv's and we are very excited about our newest purchase, an LX 460. We have dealt with Aldo Franconi in the past, and as always he was professional, friendly, attentive, excited about our newest purchase, an LX 460. We have dealt with Aldo Franconi in the past, and as always he was professional, friendly, attentive, and patient. He took time to review all of the great features on our new car, and wanted to be sure we felt comfortable understanding them before we drove off! He has made follow-up calls to offer more time to review anything we may have missed....we look forward to ealing with him in the future. More

I was very pleased with the customer service of all employees that were part of my purchase. The salesman, Peter who works in Mercedes was very knowledgeable of all vehicles we initially test drove. employees that were part of my purchase. The salesman, Peter who works in Mercedes was very knowledgeable of all vehicles we initially test drove. After several drives we decided on the Lexus. The sales manager, Jim and finance manager, Tom worked diligently with Peter to allow us to take our new Lexus home that evening. Considering it was New Year's Eve around 3:45 that was impressive. The dealership closed at 5 p.m. but all three were still there with us making sure we completed the deal. The customer service went so above and beyond, I told Peter and Jim how I loved the Lexus to Remember commercial with the red bow and how I wanted a picture for my facebook with a big red bow on my new Lexus. Both were more than happy to take a bow off a vehicle in the showroom and put it on my Lexus and then take pictures of it with my husband and I in front of the car. This of course was after the store technically closed. I can't say enough about the treatment we received from the salesman Peter and the two other gentlemen in the Lexus department. More