MotorWorld Lexus

My experience with this dealership and salesman started approximately six months before my actual purchase. I visited the dealer's lot in Sept-Oct. just to look at the various Lexus models - knowing full approximately six months before my actual purchase. I visited the dealer's lot in Sept-Oct. just to look at the various Lexus models - knowing full well I was not buying at that time. Mr. Roccograndi came out to greet me and I told him I was not buying, but looking. Carlo answered all my questions about the various Lexus models. We struck up other conversations as well such as health issues and golf. When I left the car lot and Mr. Roccograndi, I felt I had made a friend and told him if I should come back and buy a Lexus, I would ask for him to assist me. MotorWorld advertised on the internet - a low milage 2008 Lexus GS350 that meet my specs. When I visited the lot again to inquire about this car, I was meet by other courteous, friendly sales staff who asked me if they could help. I asked them if Mr. Roccograndi was working that day and they relpied that he was. I was told he was with another customer and he would be given the message that I was waiting for him. About 15 minutes later I did meet with Mr. Roccograndi and re-established our friendly rapport that we enjoyed in the fall. Again, Carlo answere all my questions and when we got down to "talking turkey" what ensued was probably the most satisfactory negotiation session that involved a large sum of money that I ever experienced. Carlo and the Sales Mgr. at Lexus MotorWorld deserve a lot of praise for their customer "bedside manner". I will never forget this experience. All I can say is WOW!!!! Immediately after the sale, Carlo explained all the gadgets on the car to me. He took nearly an hour to do so and this was all after his usual quitting time. (Hope Carlo's supper was kept warm by his wife.) I'm looking forward to talking to Carlo again about gettin XM satellite radio for my Lexus, and if anybody should ask me where I got my car, I'll tell them I got it from Carlo at MotorWorld Lexus and what a great experience it was. More

I always brought my 2006 IS 250 for service to Motor World. Andy (now with another division at Motor World) and Jilian and Ana and even the people working in the garage return calls promptly and answer World. Andy (now with another division at Motor World) and Jilian and Ana and even the people working in the garage return calls promptly and answer all questions. My father buys his Lexus cars and I wanted the same style and color and worked with Jan Intoccia to get my 2011 IS 250. Jan is very personable, knowledgeable and probably the best qualified to give instruction on all the new features. I was very happy with the whole experience and can't imagine driving anything but a Lexus. More

I have purchased many cars in the past, but have never experienced the kindness and courtious service I recevied. Mr. Pardington, went out of his way to make it possible for me to purchase the car that experienced the kindness and courtious service I recevied. Mr. Pardington, went out of his way to make it possible for me to purchase the car that I had wanted for over a year. I was treated like I was a family member. WONDERFUL! More

I would highly recommend this dealership. They have a wide selection of vehicles ranging from sedans to SUV's. The salesperson (Larry Crolick) that assisted me was from the Cadillac area but was knowled wide selection of vehicles ranging from sedans to SUV's. The salesperson (Larry Crolick) that assisted me was from the Cadillac area but was knowledgable about all vehicles within the dealership. He was extremely patient with me. Phone calls were returned in a timely manner. Information given to me was very accurate. Prices were also negotiable. After I finally made my decision and purchase, the salesmen spent a lot of time with me going over all the features on the vehicle prior to my leaving the dealership. More

I was interested in leasing a new Lexus ES 350 since the lease on my 2007 was soon to expire. I had previously met Jack Butcher when Lexus had a promotion to test drive a 2010 Lexus. I was impressed with lease on my 2007 was soon to expire. I had previously met Jack Butcher when Lexus had a promotion to test drive a 2010 Lexus. I was impressed with his knowledge of the cars as well as his mild and sincere approach in trying to obtain a new customer. I knew that he was someone with whom I could do business and am very pleased that I did. He was cordial, genuine and a gentleman. He is definitely an asset to Lexus and Motorworld. More

Bought my previous Lexus from Carlo at Motorworld. Bought my previous Lexus from Carlo at Motorworld. Outstanding service & a super outstanding salesperson in Carlo Roccograndi. A repeat customer is Bought my previous Lexus from Carlo at Motorworld. Outstanding service & a super outstanding salesperson in Carlo Roccograndi. A repeat customer is a happy customer.I drive 50 miles to Motorworld from my home, but it,s worth it. I enjoyed driving my last Lexus, and I'm looking forward to many miles with my new Lexus More

Dominic was very understanding of my needs and filled my expectations to he fullest. I am so happy with my overall experience and love my new Lexus. Staff was very knowledgeable, friendly, and courteous. I expectations to he fullest. I am so happy with my overall experience and love my new Lexus. Staff was very knowledgeable, friendly, and courteous. I now know where to go for any of my automobile needs. More

Jan was excellent. He was very knowledgeable about the many different makes and models of vehicles and he went out of his way to make sure that I was comfortable with my decision to buy my new Lexus ES350 many different makes and models of vehicles and he went out of his way to make sure that I was comfortable with my decision to buy my new Lexus ES350. I would absolutely recommend him and Motor World to anyone for their next vehicle purchase. More

This is an excellent dealership with a great dedicated staff that went above and beyond our expectations. From the start with notes and calls from Nadia advising when a car was available for me to see and staff that went above and beyond our expectations. From the start with notes and calls from Nadia advising when a car was available for me to see and test drive to meeting and dealing with Jim P. the Lexus Sales manager & Carlo R. my sales person and finally Tom C. the Lexus Finance person. Everyone at Motor World was wonderful and made this truly an outstanding transaction. It was actually FUN!!!! (which is not usually associated with buying a new vehicle). I enjoyed working with everyone there on the staff and will highly recommend them to everyone. More

I am a customer of Motor world for over four years, having bought a ner car from them at that time. Having had excellant service I decided to look there first when deciding it was time to trade. I having bought a ner car from them at that time. Having had excellant service I decided to look there first when deciding it was time to trade. I have just purchased another LEXUS and had a very positive experience so far. More