MotorWorld Lexus
Wilkes-Barre, PA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 2:00 PM
Wednesday Closed
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 2:00 PM
Wednesday Closed
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 2:00 PM
Wednesday Closed
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Your sales associate Carlo is a creit to your establishment and the name Lexus simply by his honesty and general demeanor. He clearly let us determine our time frame without the over agressive sa establishment and the name Lexus simply by his honesty and general demeanor. He clearly let us determine our time frame without the over agressive sales pitch.In fact he thoughtfully guided us through this experiance and through his friendly honest personality made this purchase a pleasure ! In fact when he made a mistake and mis spoke about the synthetic oil that our car didn t require he humbly listened to the expert service technician and didn t try to cover his misrepresentation . It is with these qualities that Carlo possesses that truly makes hin an outstanding sales professional. More
Carlo is an excellent sales person. He went above and beyond to make my buying experience a pleasure. I highly recommend Carlo Roccograndi, I will purchase all of my vehicles through him and with Motorwo beyond to make my buying experience a pleasure. I highly recommend Carlo Roccograndi, I will purchase all of my vehicles through him and with Motorworld. He is organized, friendly, knowlegeable, and above all worked on his day off to help insure I got the car of my dreams. More
I just want to say my experience at Motorworld Lexus was excellent. Upon arrival, I was greeted by Carlo, although I dropped by with no appointment, he made his best efforts to accommodate me with the Lex excellent. Upon arrival, I was greeted by Carlo, although I dropped by with no appointment, he made his best efforts to accommodate me with the Lexus RX model. It was near closing time, but he insisted that he would stay past closing to show me the car. I went for a test drive, and was immediately pleased with the car. Negotiations with the price went relatively smoothly, and the sales manager Jim was very pleasant though the final sale. We had dealt with Carlo before, as this is our third car purchase from him, and he treats us like family, as we sometimes forget we are at a car dealership. After the purchase, Carlo and his Tech person, Derek explained the navigation system and the rest of the car, as I am not familiar all the features. They made sure my phone was paired with bluetooth, and went though the menus in the system. I highly recommend Carlo and this dealership, as I purchased many cars before from other places, this exceeded my expectations. More
This is the second lexus purchase we have made at motorworld. We have had the pleasure of dealing with Carlo. He has made our second time even more pleasureable than the first! We have received absol motorworld. We have had the pleasure of dealing with Carlo. He has made our second time even more pleasureable than the first! We have received absolutely outstanding service from him both times and will continue to come back again. Everyone there was very helpful and made our experience less stressful and more enjoyable. I will definitely recommend motorworld and the staff to all my family and friends. I love love love my lexus!!!!! More
The employees at MotorWorld Lexus are the reason why we purchased there. Carlo, Jim, & Tom are all very professional and made this transaction a pleasant one. purchased there. Carlo, Jim, & Tom are all very professional and made this transaction a pleasant one. More
My wife and I have recently leased our fourth Lexus from My wife and I have recently leased our fourth Lexus from Motorworld.The Lexus is mainly driven by my wife.She loves the Lexus and would not have ano My wife and I have recently leased our fourth Lexus from Motorworld.The Lexus is mainly driven by my wife.She loves the Lexus and would not have another car.Regardless of the type of weather,she feels safe and secure, driving this car.Both of us have a high regard for the Motorworld dealership.Carlo Roccogrande is our favorite Lexus salesperson.Carlo is very knowledgeable-informative as he explains the attributes of the Lexus.He creates a bond of trust between the customer and the salesperson which is very important in todays world.I would not lease from another dealership.All our needs were met.All of the above comments can be said for Tom Casey from the financial end as he figured out the payment package and Jim Partington from the service as he helped us get the best trade in price.Looking forward to Lexus number 5 in 3 years.thanhs Motorworld-Carlo Roccogrande-Tom Casey-Jim Partington. More
I went with my mother to help her purchase a 2012 Lexus RX350 (since she's uncomfortable in high pressure sales situations). I crunched the numbers (financing, etc.) before going in order to make sure that RX350 (since she's uncomfortable in high pressure sales situations). I crunched the numbers (financing, etc.) before going in order to make sure that we wouldn't get fleeced. I was delighted to find that the dealer who helped us (Jack Butcher) was fair and informative throughout our interactions and negotiations. His numbers matched mine and he was very personable/likable and easy to talk to. My mother ended up with a good deal on the car and then received a good deal on supplemental tire insurance from Thomas Casey. If you're fortunate enough to have the means to purchase a Lexus, I HIGHLY RECOMMEND MotorWorld Lexus. A+ More
CARLO ROCCOGRANDI WAS VERY HELPFUL IN DESCRIBING THE NEW CARLO ROCCOGRANDI WAS VERY HELPFUL IN DESCRIBING THE NEW LEXUS WE BOUGHT. HE ANSWERED ALL OUR QUESTIONS. WE WERE VERY SATISIFIED WITH HIS MANNER CARLO ROCCOGRANDI WAS VERY HELPFUL IN DESCRIBING THE NEW LEXUS WE BOUGHT. HE ANSWERED ALL OUR QUESTIONS. WE WERE VERY SATISIFIED WITH HIS MANNER OF SELLING. PAT AND BOB BALDASSARI More
Third Lexus bought here. Again an outstanding experience. Why would I ever go anywhere else? Everything moved very quickly and smoothly. Came in shopped, and was out in my new car in less than 3 hours Why would I ever go anywhere else? Everything moved very quickly and smoothly. Came in shopped, and was out in my new car in less than 3 hours More
I like dealership ,but I don't like the sales man Jan Intoccia ,he told me the car has rain sensor before I bought it .but turn out it doesn't have.when we call him back ,he said "I thought every Lexus h Intoccia ,he told me the car has rain sensor before I bought it .but turn out it doesn't have.when we call him back ,he said "I thought every Lexus has rain sersor " no even say sorry.I was very upset!!! Don't give customer wrong information if you don't know about it More