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MotorWorld Lexus
Wilkes-Barre, PA
464 Reviews
Offering Pennsylvania drivers an extensive selection of new Lexus models for sale, our team at MotorWorld is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 2:00 PM
Wednesday Closed
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 2:00 PM
Wednesday Closed
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 2:00 PM
Wednesday Closed
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 464 reviews
March 07, 2017
First Time Lexus It was a very pleasurable easy experience buying our new car. Fair trade-in values. Excellent Lexus orientation. Joe was a great guy to deal with! It was a very pleasurable easy experience buying our new car. Fair trade-in values. Excellent Lexus orientation. Joe was a great guy to deal with! More
by ofdevil
Employees Worked With
Joseph Wascavage
February 20, 2017
Another new LS460 from motorworld Lexus I have worked with Aldo on my last purchase and this one. He has the answer to all my questions or gets it quickly covered. I have confidence that he I have worked with Aldo on my last purchase and this one. He has the answer to all my questions or gets it quickly covered. I have confidence that he is giving me the facts. Also enjoy his newsletter. Other personnel at Lexus are very helpful in completing the purchase. I can confidently recommend Motorworld Lexus. More
by Oosejaw
Employees Worked With
November 12, 2016
World Class Customer Service We just purchased our third Lexus vehicle from this dealership. We had the pleasure of working with Jack Butcher on each of the transactions. His li We just purchased our third Lexus vehicle from this dealership. We had the pleasure of working with Jack Butcher on each of the transactions. His lifetime of experience in the car business, pleasant personality and honesty are commendable. Additionally, the sales and finance managers, along with the tech support and service team have always been professional, friendly and helpful. Even after the sale of each vehicle, we have always been privileged to receive world class service. Although the brand's quality and dependability are outstanding, it is this dealership's team that keeps us as loyal customers. If others are looking for a similar experience to ours, we highly recommend them! Heidi & Ed Kubert More
by kubert6636
Employees Worked With
Jack Butcher
August 29, 2016
Sales help very unprofessional The key to being a professional salesman is to return calls if a people leave you a message. A simple courtesy call back would of been nice. We foun The key to being a professional salesman is to return calls if a people leave you a message. A simple courtesy call back would of been nice. We found another dealership to purchase the new ES 350 we wanted. More
by Went Eslewhere
Employees Worked With
Travaris Grahm
July 13, 2016
Buying a great car can be a very pleasureable experience Didn't wait, they greeted me at the door, walked me through the process (most of the financing I was able to do at home with personal help), very quic Didn't wait, they greeted me at the door, walked me through the process (most of the financing I was able to do at home with personal help), very quickly got me into my new car and down the road.... When you talk about the buying experience as much as the car you have a great dealer. More
by TimC
Employees Worked With
Joe
July 11, 2016
no good, so far I'm giving them three stars now. waiting to see how its resolved then I'll rate again. Just had my 2014 certified pre owned Lexus is 250 that I bought I'm giving them three stars now. waiting to see how its resolved then I'll rate again. Just had my 2014 certified pre owned Lexus is 250 that I bought in October with 14,000 miles on it upon purchase for first service check up. First the front tires are wearing badly, so they had to take them off the rims and rotate. Which they didn't charge (and let me know) and they did small damage to the wheels. Of course when I called they said they use plastic tools to remove tires so basically they are calling me a liar. I clean the wheels twice a week and there wasn't a spot on them. When the car was returned two small nics on the wheels. I'll rate again after I see how they handle it. If they don't take responsibility I will never buy a car or have it serviced there. And I will also complain to Lexus corporate. More
by garyg
Employees Worked With
Other Employees :
sold me the car, i'm not complaining about Aldo.
July 06, 2016
New to Lexus and very satisfied We were considering purchase of SUV and wanted to see Lexus models. Jack Butcher met us browsing the lot, answered numerous questions. We compared the We were considering purchase of SUV and wanted to see Lexus models. Jack Butcher met us browsing the lot, answered numerous questions. We compared the RX and NX both new and "Certified" as Jack patiently let us get comfortable. The experience was more of a conversation and there was absolutely no pressure. If we were not comfortable we would have left but as we talked, narrowed choices, discussed pros and cons, we settled on the new NX200t. The deal was fair and the trade in value sealed the deal. We signed papers and drove off lot in a brand new car and a new friend in Jack Butcher. It was a very satisfactory experience for two people who do not really enjoy car shopping. We do now! More
by TandA
Employees Worked With
Jack Butcher
July 01, 2016
Great Dealership Motor- World Lexus IS a great dealership. My salesman was great, knowledgeable , helpful and an overall nice guy. Buying a new car can be an ordeal bu Motor- World Lexus IS a great dealership. My salesman was great, knowledgeable , helpful and an overall nice guy. Buying a new car can be an ordeal but Joe made it a fun experience. The clerical folks were also super, everything was in order and went very efficiently. I would recommend to a friend . More
by Shirkaner
Employees Worked With
Joe Wascavage (super salesman)
May 22, 2016
Used to be great, what happened??? Have purchased two new Lexus vehicles here and never had a problem getting my cars serviced with a pick up and loaner involved. I recently purchased a Have purchased two new Lexus vehicles here and never had a problem getting my cars serviced with a pick up and loaner involved. I recently purchased a 2016 NX with the understanding that the same service was available. Well now it seems that they don't want to service either one of my Lexus cars with a pickup service unless it's involving an extensive repair !! Really, is this they way you want to play the game? Fine, we now use Lehigh Valley Lexus as our primary and will use them to purchase any further Lexus cars there unless they change in their practices as well and then we will explore other brands to purchase, but not at Motorworld !! More
by Multiple Lexus Owner
Employees Worked With
Not sure of the individual
April 27, 2016
Excellent customer service Excellent service from Jack Butcher. He rates a 10 PLUS. Jack is very personable, professional and knowledgeable in the auto industry. We actually cal Excellent service from Jack Butcher. He rates a 10 PLUS. Jack is very personable, professional and knowledgeable in the auto industry. We actually called on the telephone and Jack answered. We explained what we were interested in purchasing. Jack had asked to call us back after researching the information for us. At this point, we had told him we called two other dealerships for a different make and model and left our telephone number and had not received a call back after 2 hours. We agreed to the call back, but also stated the first dealership who returns our call has the sale of the car. Bottom line is Jack stood up to the challenge and called us back within 10 minutes. We told him we are on our way up to purchase the vehicle. By the time we arrived at the dealership, Jack had the car in the shop to be detailed. He took his time with us and explained every step with purchasing a new car. He explained every detail of the car and it's functions before we started the vehicle. There are not many salesman who would take the extra time to ensure we were happy and knowledgeable in the functions of the vehicle we purchased. We need more people like Jack who cares about the people buying and the company he works for. Our experience went so well, we plan to have our vehicle serviced there. Great Job and thank you for your service. ONLY 5 WITH THE RATING OF THE EMPLOYEE? He deserves a higher rating. More
by proworkingdogs@aol.com
Employees Worked With
Jack Butcher
