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MotorWorld Lexus

Wilkes-Barre, PA

4.8
474 Reviews
Offering Pennsylvania drivers an extensive selection of new Lexus models for sale, our team at MotorWorld is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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150 Motorworld Dr

Wilkes-Barre, PA

18702

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Showing 474 reviews

January 30, 2020

It was truly a remarkable experience for me buying a It was truly a remarkable experience for me buying a new no noLexus. My salesperson Jonathan Gamble was amazing with his patience & understanding. More

by JC
Recommend Dealer
Yes
Employees Worked With
Jonathan Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Crockett
Jan 31, 2020 -

MotorWorld Lexus responded

Thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

January 27, 2020

Before today I would not have believed I could buy a car from the comfort of my home but I did. The team of Israel Tavares and Derrick were very professional, knowledgeable and delightful. More

by Lexus1$)diamond
Recommend Dealer
Yes
Employees Worked With
Derrick, Israel Tavarez
Jan 29, 2020 -

MotorWorld Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at MotorWorld Lexus! If you have any further questions, please don't hesitate to reach out. Take care.

January 26, 2020

Aldo Franconi was very easy to work with. All the staff tried very hard to answer all my questions and put me in the vehicle I wanted. More

by Nzedock
Recommend Dealer
Yes
Employees Worked With
Aldo Franconi Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Crockett, Daniel Coslett
January 17, 2020

The sales staff from Israel to the managers to the finance specialists provided a very enjoyable experience. Would highly recommend them. They made the process simple, the transaction smooth without h More

by Johnlaugustine
Recommend Dealer
Yes
Employees Worked With
Jim manager of Lexus and tom manager of acura, William Crockett, Israel Tavarez
Jan 19, 2020 -

MotorWorld Lexus responded

John, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership! Safe travels!

January 08, 2020

Terrific, cordial and definitely very knowledgeable and patient. Special ty to Johnathan Gamble, for being so nice and accommodating to us. Bill the Business Manager and Jim the sales manager were also ver More

by Giants826
Recommend Dealer
Yes
Employees Worked With
Jan Intoccia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aldo Franconi Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Partington, William Crockett, Daniel Coslett
Jan 09, 2020 -

MotorWorld Lexus responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy! Please let us know if you have any additional questions about services you received and thank you again for choosing MotorWorld Lexus!

January 06, 2020

Very helpful and friendly service staff are not happy until you are satisfied! A very comfortable atmosphere and an easy transaction! One stop shop! Thank you motorworld! More

by Jess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Crockett, Israel Tavarez
Jan 08, 2020 -

MotorWorld Lexus responded

Jess, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 02, 2020

We asked and we got! The staff went above and beyond to get us where we wanted to be. I have nothing bad to say. Great experience. We will be customers for life. More

by evan521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Israel Tavarez
Jan 05, 2020 -

MotorWorld Lexus responded

Evan, thank you for your positive review. We're glad to hear that you found our team here at MotorWorld Lexus so helpful. Thank you so much for choosing MotorWorld Lexus as your first choice for service!

January 01, 2020

Annual Inspection and as needed maintenance. I bring both my vehicles for service to Mark Paisley. Very pleasant and knowledgeable about what and when my service is needed. He takes care of my More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly, Mark Paisley
Jan 05, 2020 -

MotorWorld Lexus responded

Scott, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing MotorWorld Lexus as your first choice for service!

December 31, 2019

Bad Experience I wish I could give this dealer zero stars. I purchased 2017 LX570 unseen over the phone. Since it was a certified car, I figured it will be in great More

by billjav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Coslett, Israel Tavarez
Jan 03, 2020 -

MotorWorld Lexus responded

We take every review seriously and appreciate you taking the time to leave a review. We communicate with our customers as often as possible in the ways that work best for them, including texting. There may be delays, but we try our best to minimize any foreseen delays. The certified pre owned vehicle you purchased was mechanically certified to be safe for use based on manufacturer guidelines. The cosmetic imperfections you mention were seen by your brother when he was in our showroom at time of delivery. After his conversation with you via phone, he accepted the vehicle and proceeded to drive it back to Texas. If you would like to discuss further, please again contact MotorWorld Lexus’ Brand Manager, Jim Partington at 570.820.6864 or Jpartington@MotorWorldGroup.com. Thank you.

Jan 03, 2020 -

billjav responded

Thats is totally incorrect. Vehicle was already sold and paperwork was done. He has no authority to accept or decline the car other than be a delivery driver. He was there to pick up the car, not to inspect. .

December 29, 2019

Rx 350 buying experiance Very nice buying experience. Israel was very helpful and knowledgeable with the inventory. Bill was very professional and quick with any questions abo More

by Ebjan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Nowak, William Crockett, Israel Tavarez
Jan 05, 2020 -

MotorWorld Lexus responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Thanks for the recommendation and take care!

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