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MotorWorld Lexus

Wilkes-Barre, PA

4.8
470 Reviews
Offering Pennsylvania drivers an extensive selection of new Lexus models for sale, our team at MotorWorld is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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150 Motorworld Dr

Wilkes-Barre, PA

18702

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Showing 470 reviews

January 08, 2020

Terrific, cordial and definitely very knowledgeable and patient. Special ty to Johnathan Gamble, for being so nice and accommodating to us. Bill the Business Manager and Jim the sales manager were also ver More

by Giants826
Recommend Dealer
Yes
Employees Worked With
Jan Intoccia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aldo Franconi Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Newell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Partington, William Crockett, Daniel Coslett
Jan 09, 2020 -

MotorWorld Lexus responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy! Please let us know if you have any additional questions about services you received and thank you again for choosing MotorWorld Lexus!

January 06, 2020

Very helpful and friendly service staff are not happy until you are satisfied! A very comfortable atmosphere and an easy transaction! One stop shop! Thank you motorworld! More

by Jess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Crockett, Israel Tavarez
Jan 08, 2020 -

MotorWorld Lexus responded

Jess, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 02, 2020

We asked and we got! The staff went above and beyond to get us where we wanted to be. I have nothing bad to say. Great experience. We will be customers for life. More

by evan521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Israel Tavarez
Jan 05, 2020 -

MotorWorld Lexus responded

Evan, thank you for your positive review. We're glad to hear that you found our team here at MotorWorld Lexus so helpful. Thank you so much for choosing MotorWorld Lexus as your first choice for service!

January 01, 2020

Annual Inspection and as needed maintenance. I bring both my vehicles for service to Mark Paisley. Very pleasant and knowledgeable about what and when my service is needed. He takes care of my More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly, Mark Paisley
Jan 05, 2020 -

MotorWorld Lexus responded

Scott, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing MotorWorld Lexus as your first choice for service!

December 31, 2019

Bad Experience I wish I could give this dealer zero stars. I purchased 2017 LX570 unseen over the phone. Since it was a certified car, I figured it will be in great More

by billjav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Coslett, Israel Tavarez
Jan 03, 2020 -

MotorWorld Lexus responded

We take every review seriously and appreciate you taking the time to leave a review. We communicate with our customers as often as possible in the ways that work best for them, including texting. There may be delays, but we try our best to minimize any foreseen delays. The certified pre owned vehicle you purchased was mechanically certified to be safe for use based on manufacturer guidelines. The cosmetic imperfections you mention were seen by your brother when he was in our showroom at time of delivery. After his conversation with you via phone, he accepted the vehicle and proceeded to drive it back to Texas. If you would like to discuss further, please again contact MotorWorld Lexus’ Brand Manager, Jim Partington at 570.820.6864 or Jpartington@MotorWorldGroup.com. Thank you.

Jan 03, 2020 -

billjav responded

Thats is totally incorrect. Vehicle was already sold and paperwork was done. He has no authority to accept or decline the car other than be a delivery driver. He was there to pick up the car, not to inspect. .

December 29, 2019

Rx 350 buying experiance Very nice buying experience. Israel was very helpful and knowledgeable with the inventory. Bill was very professional and quick with any questions abo More

by Ebjan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Nowak, William Crockett, Israel Tavarez
Jan 05, 2020 -

MotorWorld Lexus responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Thanks for the recommendation and take care!

December 23, 2019

Thank you josh Husted! Josh made every part of my car buying process easy and smooth. He was very helpful and eager to make sure we were comfortable with everything. More

by Kevinsmunley7
Recommend Dealer
Yes
Employees Worked With
Josh Husted
Jan 05, 2020 -

MotorWorld Lexus responded

Kevin, thank you for your support! We're happy we could help. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

December 23, 2019

Great overall experience. This was great overall experience from the beginning to the actual purchase. Israel did a great job in communicating and worked with us to make sure w More

by Munda88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Israel Tavarez
Jan 05, 2020 -

MotorWorld Lexus responded

Hi, thank you for your high star rating. We're happy to see that your experience with us was excellent! Our team is available should you require any extra help.

December 22, 2019

My Lexus Experience My experience today was truly easy and so worth it thanks to my salesman who had the time and patience with me. He really made me feel like a valued c More

by Andrea.stelma1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Partington, William Crockett, Daniel Coslett, Israel Tavarez
Jan 05, 2020 -

MotorWorld Lexus responded

Andrea, thank you for your support! We're happy we could help. If you have any additional questions, we will be more than happy to assist you! Safe travels!

December 20, 2019

New Car Purchase Isreal was knowledgeably and didn’t play games. Understood our time was valuable and wanted to close the deal that day. Definitely would come back. More

by Bjstelma
Recommend Dealer
Yes
Employees Worked With
Israel Tavarez
Jan 05, 2020 -

MotorWorld Lexus responded

Hi, thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope you continue to choose us for all your automotive needs! Take care!

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