MotorWorld Chrysler Dodge Jeep

If you have time to waste Motorworld Service is the place to We purchased two new vehicles from Ram at MotorWorld. The first truck we brought into the service dept. for a noise coming from the front end, the pas We purchased two new vehicles from Ram at MotorWorld. The first truck we brought into the service dept. for a noise coming from the front end, the passenger seat not returning back up right if reclined back, and the a/c not blowing cold air. Service dept confirmed all of these complaints/issues we were having. 13 days later the truck was ready for us to pick up. We did not even pull out of the service dept area of the dealership and we hear a new noise coming from the passenger seat. We went right back to the service advisors and demonstrated the noise for them. The manager called the technician that worked on the truck to come up and take a look at the seat to help figure out what would be causing this. The tech said that he did not touch that part of the seat, yet the service advisor and the paperwork I have states that they had to remove the whole passenger seat from vehicle to replace a part. It was near close of business time and the service advisor said that we would have to schedule a time to bring the truck back in. Okay fine, thinking that they already closed out the first case and now this is going to be a new case, we were thinking that she would call us back the next day to reschedule. Nope, no phone call. A few days go by and now the original noise from the front end of the truck is back. We called to find out what was going on with the seat and when we could now bring the truck in for them to figure out what is going on with the front end. They tell us they are booked until the end of September and that is the earliest we can come in. The manager comes on the line and tells us that he will find out when is the soonest he can get us to come back in this week. He calls and leaves a voicemail a few days later at 4:20 PM and tells us that he has a loaner and is able to get me in BUT he's leaving at 5 PM. The very next day shortly after they opened we head over to the service dept to drop the truck back off and pick up the loaner. They tell us that they are now out of loaners and he didn't know we were coming in today. Now he is scrambling to find us a loaner and to schedule us back in for service. As of today this truck is fine, no noises. I haven't really had time to test the A/C. For the next truck, we booked this appointment on July 10th for today August 7th. We scheduled it with the same service advisor. We go to the appointment to drop the truck off, explain the issues we are having, checks us all in and then tells us she doesn't have any loaners available. When clearly there were about 4-5 sitting in the lot and it was first thing in the morning. So now we had to reschedule this appointment for a month out because that is when they will be able to have a loaner available. Overall it is bad business and terrible customer service. Yes, they fixed the issues we had with the first truck but it should've been handled a lot different. They should've reopened the case when we turned around in their lot and fixed the issue right then and there. Or because we were having the same issue reoccur then they should've done whatever they could have done to squeeze me in ASAP to resolve the issues. It wasn't until after we called FCA to file a complaint about the service dept. that the manger got involved and said he had a loaner available but then really didn't. It is just very frustrating that we have had to waste our time. Hopefully when we go back in a month for the second truck they will have everything ready for us and we will not have to go through this again. More

Car buying made easy. My husband wanted a Dodge Durango, a certain one. We walked in and were pleasantly greeted by Ray and the Durango in the showroom. Ray was friendly, k My husband wanted a Dodge Durango, a certain one. We walked in and were pleasantly greeted by Ray and the Durango in the showroom. Ray was friendly, knowledgeable and easy going. A pleasure to deal with, so much so we bought the Durango a d went back the next day and bought a Jeep Compass for me too! We highly recommend dealing with Ray and MotorWorld. Great experience. More

My New Jeep Thanks Dave for my new 2019 high altitude limited edition Cherokee my 3rd vehicle from you and motorworld always a pleasure love my new ride. Timothy Thanks Dave for my new 2019 high altitude limited edition Cherokee my 3rd vehicle from you and motorworld always a pleasure love my new ride. Timothy a Sims More

Great Inventory & Great Service I traveled 30 miles to this dealership because I was impressed with their large inventory. You know, the bigger the inventory, the more choices of op I traveled 30 miles to this dealership because I was impressed with their large inventory. You know, the bigger the inventory, the more choices of options packages & colors of vehicles. From the time I entered the Dodge section, all of the sales people, managers, support staff, etc. made me feel like they wanted my business. I had several interactions with various people there, and everybody was A-1 with customer service. And... I did find a vehicle with the color/options that I wanted. Made a good deal, and I'm happy with the vehicle... happy with the service. More

out of town buyer I traveled 2.5 hours to get to the dealership since the specific vehicle I wanted was unavailable in my area, the amount of inventory is impressive, T I traveled 2.5 hours to get to the dealership since the specific vehicle I wanted was unavailable in my area, the amount of inventory is impressive, The dealership worked with me on all my specialized needs and it was an easy/smooth and professional interaction. I would recommend them to anyone looking to buy a new truck. I would like to give a special mention to Jim Kreidler-- he's fantastic!!! More

Pricey I went out of town for my Jeep purchase and my Honda purchase. Pricey and very hard to deal with. They make you sit there for extended period of time I went out of town for my Jeep purchase and my Honda purchase. Pricey and very hard to deal with. They make you sit there for extended period of time trying to wear you down. I only live four miles from dealership but choose to drive to Ohio, five and a half hours to save 3500 dollars. Big turnover of shop mechanics, mechanics have team rate configuration, keeps wages low for the better mechanics that eventually leave. I drive twenty miles for my service at a more reputable dealer for my Jeep and my Honda. Thanks anyway motor world. More

Outstanding experience Worked with the Jeep team on a new Cherokee and all that I can say it simply, wow! They quickly found what we wanted, negotiated a fair deal, and left Worked with the Jeep team on a new Cherokee and all that I can say it simply, wow! They quickly found what we wanted, negotiated a fair deal, and left with a great SUV. More

Great sales office and service The sales persons, and in particular Ralph Bianco were very helpful and friendly when leasing my jeeps. When we had an issue, Ralph was right on top The sales persons, and in particular Ralph Bianco were very helpful and friendly when leasing my jeeps. When we had an issue, Ralph was right on top of it and provided not only a solution, but one that helped us walk away with even a better vehicle than we originally wanted. More

amazing salesman This was my 3rd jeep I purchased from motor world over the years , but the very first time i felt 100 percent satisifed with my salesman Eugene Scales This was my 3rd jeep I purchased from motor world over the years , but the very first time i felt 100 percent satisifed with my salesman Eugene Scalese , he was very helpful and pleasant to deal with 1st time I felt like not just a pay check or number, if your looking to buy from here I recommend you ask for Gene Scalese. More

Top notch customer service I recently had my Jeep in for service and Brian was great every step of the way. He couldn't have been more friendly or responsive, all while letting I recently had my Jeep in for service and Brian was great every step of the way. He couldn't have been more friendly or responsive, all while letting me know what was going on with the car each step of the process. Not only did Brian provide a pain-free experience overall, but great customer service the whole time. More