MotorWorld Acura

My 2022 ILX broke down in Pa. I live in NJ and bought my car in Nj. My car was under warranty and my dealer has verified this. The Scranton replaced my broken battery and charged I live in NJ and bought my car in Nj. My car was under warranty and my dealer has verified this. The Scranton replaced my broken battery and charged me $173 to replace a fuse. What kind of warranty is this when I break down in another state and they scam me? Everyone says they can’t help it! What kind of Customer service is this? My first and last time at Acura. Everyone washing their hands of me? More

Tom the manager. Dustin the salesman and Justin in a finance. 10/10 experience and we didn’t even buy an Acura! Tried going to Honda next door and had no luck with th Dustin the salesman and Justin in a finance. 10/10 experience and we didn’t even buy an Acura! Tried going to Honda next door and had no luck with their management. D***head to be honest, tried to bend us over on a lease turn in which was our 3rd Honda through that dealer. The staff at Acura went above and beyond, they were polite, personable, laid back and not pressuring. I think it speaks for itself when the staff from a different brand out performs said brand on their own product and customer service skills. Seems like Honda Motorworld Wilkes Barre needs some new leadership! With that being said, go see the guys at Acura, they can sell any brand on the lot! More

Husband and I have gone back to Dustin twice now. Have gotten 3 Acuras from him at Motorworld and always contact him when we are interested in looking at another. Always makes it work for us, and sta Have gotten 3 Acuras from him at Motorworld and always contact him when we are interested in looking at another. Always makes it work for us, and stays in contact before and after purchase. Explains everything to you so you leave knowing everything about the car you purchase. Very friendly and down to earth! More

I have bought several cars from motorworld and it's always a pleasure to work with Dustin.He is very thorough with explaining everything and does anything he can to make me happy. I will continue to go always a pleasure to work with Dustin.He is very thorough with explaining everything and does anything he can to make me happy. I will continue to go back and would highly recommend them More

Highly recommend Motorworld. Tom Casey and George Thomas are knowledgeable, nice, and friendly! Glad I went to Motorworld and extremely happy with the service when buying my new Tom Casey and George Thomas are knowledgeable, nice, and friendly! Glad I went to Motorworld and extremely happy with the service when buying my new vehicle! More

This was my first experience with MotorWorld and my first Acura. George was very thorough and knowledgeable when explaining all the features of the Acura RDX. I did not expect to bring my new car home as it Acura. George was very thorough and knowledgeable when explaining all the features of the Acura RDX. I did not expect to bring my new car home as it was already later in the evening when I came to test drive the car, but George and the finance manager Sean stayed late to get me into my car that night. Although I thought he had already gave a very detailed overview of the car, George said there were still a few other features of the car to go over, however, I opted not to at that time because it was late and I had over an hour to drive home. George followed-up with me the following day reminding me to stop in anytime if I ever wanted to go over them. There was no pressure and the whole experience was smooth and quick thanks to George and Sean’s dedication, knowledge and professionalism. More

Jen was amazing to my husband and I with an issue we had with our vehicle before an impending snow store. Every time we visit Motorworld Acura, Jen goes above and beyond for us to make sure we have a posit with our vehicle before an impending snow store. Every time we visit Motorworld Acura, Jen goes above and beyond for us to make sure we have a positive experience. Thank goodness for Jen, because the service we received prior to her was not that great. We were told that we could have an appointment until the next week. 5 stars for Jen, a wonderful employee!! More

Jen went over and above to see that I was satisfied with the service.Service was scheduled and completed on time and I was updated about about new findings. the service.Service was scheduled and completed on time and I was updated about about new findings. More

I went to MotorWorld to purchase my first car after graduating college and starting a new job. George Thomas was very informative, helpful, and answered all of my questions. He took the time to explain graduating college and starting a new job. George Thomas was very informative, helpful, and answered all of my questions. He took the time to explain all of the features that came with the car. I would highly recommend George Thomas & have already recommended him to family members who are thinking about getting a new Acura. I am very happy with my experience at MotorWorld thanks to George!! More

This is an overview of my four year experience with Acura MotorWorld. When you buy a new car, you also buy into a dealership. A good dealership remembers you, cares about your satisfaction with your experie MotorWorld. When you buy a new car, you also buy into a dealership. A good dealership remembers you, cares about your satisfaction with your experience with your car and dealership, and provides professional service even during the difficult times we have now - parts shortages, inflation, all that. Everybody I’ve dealt with there - especially Jen! - has been honest, considerate, patient, polite, and competent despite the hassles we’ve all endured lately. I feel like they know me and want to keep me as a customer. I should mention that I really like my RDX and they keep it in great condition - they check my car thoroughly each visit and update me on its condition. They don’t push unnecessary work. Mostly, they all go the extra mile. More