MotorWorld Acura

Very Happy with Sales Rep Very Pleased with dealership and especially dealing with Rep Dave Hooke. I am about 2 hours away from this dealer but was interested in used car they Very Pleased with dealership and especially dealing with Rep Dave Hooke. I am about 2 hours away from this dealer but was interested in used car they had advertised. Dave was very helpful over the phone explaining everything about the car and all I would need if I were interested in purchasing and taking home car in one trip considering I am two hours away. Everything about the car and pricing was as advertised, no surprises. Dave's follow up before and after the sale was great. He spent as much time with me as needed regarding presale, day of sale and post sale questions etc.Dave was very personable, gives good information, but not pushy like some dealers can be. The one minor critism I had was during the discussion with the financing rep. He was a very nice guy, but in my opinion too pushy with respect to the optional extended warranty purchase. I understand the need to try and explain this option and its related benefits but it just seemed like he did not want to take "no thank you" as an answer and I felt a bit uncomfortable once he finally did. I also do not like how they explain the cost only as "the change in monthly payment" which was presented in conjunction with adding 3 payments to my term, so kind of disguises the true cost of the extended warrenty. I"m not saying warrenty should not be purchased, but be sure you understand the total cost. not a big deal here as finance rep was surely honest when I asked questions on total cost, and friendly, just a bit pushy and did not like how it was presented as some may not fully understand true cost. I also feel that I should have recived a better finance rate than they gave me . Overall, very please with my total experience at this dealer and dealings with Sales rep Dave Hooke More

Excellent dealership for Purchasing New Vehicle Had to purchase/lease new vehicle and worked with George Thomas. Superb experience where I did not have the hassle of being pushed into the purchase Had to purchase/lease new vehicle and worked with George Thomas. Superb experience where I did not have the hassle of being pushed into the purchase or given false promises. I did not have to check the facts and figures since the interaction was authentic and with integrity. The transaction was seamless at this dealership and working with George and the team was over the top an exceptional experience. I highly recommend this dealership and working with George Thomas in Sales and Troy Craig for finance. More

Super service I had a nail in my right rear tire & needed help quick!!! Truthfully, I needed all new tires. Jason helped me with the comparable tires at comparabl I had a nail in my right rear tire & needed help quick!!! Truthfully, I needed all new tires. Jason helped me with the comparable tires at comparable price. I was also able to use an Acura coupon. I was very impressed with the ease of the whole experience. When my Acura was ready for pickup, a severe tornado warning was in effect. Jason drove my vehicle inside the garage so I wasn't drenched when the danger past - unfortunately,Jason was soaked!!!! His kind consideration & superior knowledge of his job & people skills is a huge asset to Acura & Motor World in Wilkes Barre Pa. Please give him a raise & a promotion!!!! He's Awesome!!!!!!! More

Excellent Had vehicle delivered by rollback via Honda roadside assistance in the morning. Called in the afternoon and stated vehicle was repaired. No price invo Had vehicle delivered by rollback via Honda roadside assistance in the morning. Called in the afternoon and stated vehicle was repaired. No price involved due to warranty coverage. More

Excellent service of my vehicle I came in recently on May 14 th for the service of my vehicles service advisor was Craig .this guy was a thorough professional .He explained to me tho I came in recently on May 14 th for the service of my vehicles service advisor was Craig .this guy was a thorough professional .He explained to me thoroughly the process of my service,He told me the essential things to be done on my car,was very polite and a very good listener.He put me at ease and my experience with him was simply just exemplary. More

A plus!!! Dustin was a pleasure to work with. He was extremely helpful. I only had to tell him my budget and likes and the process was seamless! Dustin was a pleasure to work with. He was extremely helpful. I only had to tell him my budget and likes and the process was seamless! More

Go beyond the necessary Very appreciate of Dustin’s commitment to his clients. Readily available to help with issues that occur. Returns call immediately and problem solves e Very appreciate of Dustin’s commitment to his clients. Readily available to help with issues that occur. Returns call immediately and problem solves extremely well More

Positive Mental Attitude The service department at MotorWorld Acura is top notch. I came in for annual state inspection, I received updates and my vehicle in a timely manner. The service department at MotorWorld Acura is top notch. I came in for annual state inspection, I received updates and my vehicle in a timely manner. More

Tail Light Everything happened as advertised no surprises. Gave us a nice loaner and car was done very quickly. Definitely would recommend to family and friends Everything happened as advertised no surprises. Gave us a nice loaner and car was done very quickly. Definitely would recommend to family and friends anytime. More

Fast and friendly service Overall it was a very nice visit. Jason, the one who handled everything was fantastic and couldn't ask for better service. Would definitely recommend Overall it was a very nice visit. Jason, the one who handled everything was fantastic and couldn't ask for better service. Would definitely recommend to my friends and family! More