MotorWorld Acura

I purchased a car at this dealership roughly 3 months ago. I live in New York, but I was having some car trouble and decided to trade my car in rather than fix it while being in Pennsylvania. I purchased ago. I live in New York, but I was having some car trouble and decided to trade my car in rather than fix it while being in Pennsylvania. I purchased a preowned 2017 Acura MDX. My sales person Hannah and the sales manager Tom both helped with the transaction. Before leaving the dealership, we noticed that one of the rear row headrest were missing in the car. Tom, the sales manager assured me that they were going to call the previous owner of the vehicle to see if they had the headrest at home. After driving back to New York with the vehicle, I contacted Hannah my sales person, and she confirmed that the head rest was in fact dropped off. I offered to send her a shipping label at my expense to have the headrest shipped to me directly instead of making the 3+ hour commute. She insisted that she would get back to me. I have now called the dealership at least dozen times and asked to speak with Hannah or Tom and have left multiple voicemails and neither of them have returned my call. I'm extremely disappointed in the lack of communication and Customer service. I used to work for Acura from 2014 to 2019 and have always owned them. I'm a huge fan. I was a top sales person at my dealership throughout my tenure. If I would've treated my customers the way I have been treated I would never have been successful. Cautious when buying a vehicle at this dealership as they were nice to me prior to taking delivery of the vehicle. If I had an option, and knew the quality of communication I would've received prior to purchasing my vehicle at that dealership, I would have purchased anywhere else but here. Buyer beware! More

Tom,Hanna and John were great to deal with. My wife and I were very satisfied with how we were treated.I In my estimation they were all 10’s My wife and I were very satisfied with how we were treated.I In my estimation they were all 10’s More

great first time experience at MotorWorld- George was an all around nice guy to work with all around nice guy to work with More

Carla was tremendous to deal and work with. Pay her millions of dollars to retain forever. Forever. Pay her millions of dollars to retain forever. Forever. More

We have been dealing with George for the last 15 years. He has exemplified a person who is truly interested in making our leasing experience a satisfying one. Motor World is our choice for vehicles. From He has exemplified a person who is truly interested in making our leasing experience a satisfying one. Motor World is our choice for vehicles. From the manager Tom Casey to George, they are very interested in making our experience satisfying. More

purchased a 2024 Acura RDX recently. Our salesman Joe Paolucci was very knowledgeable about the brand and also helpful with the purchase process.Also would like to recognize Tom Casey fo Our salesman Joe Paolucci was very knowledgeable about the brand and also helpful with the purchase process.Also would like to recognize Tom Casey for his help. Kason Evans made the actual sales transaction go very smoothly and easy. all in all a good experience at Motorworld More

They were all great to deal with. Will definitely recommend them. Great people and dealership.. Will definitely recommend them. Great people and dealership.. More

George and the rest of the Acura team were so great to work with. I couldn't be happier with my experience! work with. I couldn't be happier with my experience! More

George Thomas was fantastic to work with at Acura Motorworld. His expertise about the car I bought, an Acura RDX shown through and he spent as much time as I needed to get to know the car and he went Motorworld. His expertise about the car I bought, an Acura RDX shown through and he spent as much time as I needed to get to know the car and he went with me on a fun test drive to highlight the car's performance. George is a professional, very intelligent and spoke to me in the same way. More