Motor Werks INFINITI

The Dealership others need to learn from! Purchased my first BMW last year and was so impressed by the professionalism of everyone. I knew we would be back for my wife's new car. The entire Purchased my first BMW last year and was so impressed by the professionalism of everyone. I knew we would be back for my wife's new car. The entire Infiniti team were outstanding in helping locate her new QX30 and I can't say enough. I'm looking forward to buying all my future cars from them More

Great experience! Purchased a Qx-70 from Ali, worked very hard for the deal! Also worked with Adam , which is why the deal happened .Great Job,Great experience!! Purchased a Qx-70 from Ali, worked very hard for the deal! Also worked with Adam , which is why the deal happened .Great Job,Great experience!! More

Great Coaching John Gregory was tremendous. Always coaching with great explanations and never pushy. John made both my wife and I extremely comfortable with what c John Gregory was tremendous. Always coaching with great explanations and never pushy. John made both my wife and I extremely comfortable with what can be a very difficult purchase. More

Poor Customer Service after Buying Car UPDATE: Since buying the car the customer service from this location has gotten worse over time. They never fully activated the Infiniti InTouch Se UPDATE: Since buying the car the customer service from this location has gotten worse over time. They never fully activated the Infiniti InTouch Service when we left the dealership because we were told that the Intouch was down for activations on that Saturday and it would get activated on the following Monday which never happened. They ended up trying to place blame on the service itself for not activating it. After a few phone calls the service agent told us it was not even turned on in the car this whole time. After repeated calls to the dealership my friend and I got a voice message from John the sales guy stating that this was activated upon purchase before leaving the dealership which was not true because the system had to be physically turned on by the dealership on a later date so it could not have been activated. When we finally got the opportunity to return the car to get it checked out, the person who looked at the car claimed nothing was wrong and it looked fine. After failing to correct it after the second visit the end of the trial was almost over so we never got to use it. To make matters worse, when they came to take the car back to the dealership to try and "fix" this issue, they ran through tolls and I receive a toll violation charge in the mail which they claimed they would mail us a check in order to cover the cost but after a month I have yet to receive such check. When sending an email regarding an update about this I have gotten no response at all. This is one of the most unprofessional experiences I've had with a dealership. Starting to have buyer's remorse from getting the car here. More

Best Sales Experience EVER! Truly amazing experience and I would find it difficult to ever go anywhere else. There was no waiting and each person really took their time with you. Truly amazing experience and I would find it difficult to ever go anywhere else. There was no waiting and each person really took their time with you. Every question and concern was addressed. Under normal circumstances I dread car dealerships. The Infiniti experience was a game changer for sure! Alex, Mike, Geno, and Nina are 100% the real deal and care about YOU and your experience. I'll be seeing them again in the future! More

My Dream Car! Alex was professional in every aspect and his knowledge outstanding! Even though my car was located at another location, he traveled to Hoffman Estate Alex was professional in every aspect and his knowledge outstanding! Even though my car was located at another location, he traveled to Hoffman Estates to assist me in the sale. My 2014 Infinity Q50 is everything I was looking for and more! In addition, everyone at Infinity Hoffman Estates was equally helpful, courteous, and service oriented. Great experience! More

Excellent experience I bought a certified Infiniti that I found on Cars.com. Traded a couple of emails and bought the car and traded our used Infiniti in. Alex and Geno I bought a certified Infiniti that I found on Cars.com. Traded a couple of emails and bought the car and traded our used Infiniti in. Alex and Geno did exactly as they said they would. I would definitely use them again. More

Nice experience buying a ar here Classy dealership. Good staff. John was very helpful in the selection of my certified used vehicle. They allowed me the freedom to choose and think Classy dealership. Good staff. John was very helpful in the selection of my certified used vehicle. They allowed me the freedom to choose and think about the right decisions. More

Alex Blaul - Professional Alex Blaul helped help with my decision to buy a new vehicle. He was thorough and made my transition to the new vehicle seem effortless. Alex, Geno, N Alex Blaul helped help with my decision to buy a new vehicle. He was thorough and made my transition to the new vehicle seem effortless. Alex, Geno, Nina and Michael were very nice and they have made me want to be a MotorWerks customer for life. Thanks for the effort.. Teamwork is what is was all about!. More

Alex & Motor Werks are Professional & helpful Alex listened to our needs and pointed us in the right directions. He did't try to push anything on us we didn't need. What was nice, if we needed a c Alex listened to our needs and pointed us in the right directions. He did't try to push anything on us we didn't need. What was nice, if we needed a certain option. Alex directed & showed us what is available for our vehicle. Like a great salesmen should do. Alex explained the pros & cons on certain options. Then what Alex did is what every great salesman does after answering questions (He Stopped talking) and let my wife & I talk to each other and waited for us. This is what a great salesperson does. If you are looking for any car from Motor Werks. From Infinity to Mercedes. I feel Alex can help you find your car. The great thing I liked about Alex. If Alex didn't know the answer to a to my question. Even if I already knew the answer to test him. Alex didn't make it up. He actually said "I don't know let me find out for you". Honesty goes a long way with me and Alex Blaul & Motor Werks did just that. More