Motor Werks INFINITI

Great Experience! I have purchased many vehicles in my lifetime but have never had an experience as good as this one, with any dealership. The people I have named below I have purchased many vehicles in my lifetime but have never had an experience as good as this one, with any dealership. The people I have named below assisted me from start to finish. Never ounce did I get the impression that I was wasting their time. So a week later I went and purchased another vehicle from them. This time I had no time to do paperwork at the dealer so Ali brought it to me. Thank you all for this wonderful experience!!(Acura and infinity) More

Took Too Long 1- Took too long (more than 5 hours) to go through the process. Kids were hungry and unhappy 2- I had requested that the Motor Werks sticker be taken 1- Took too long (more than 5 hours) to go through the process. Kids were hungry and unhappy 2- I had requested that the Motor Werks sticker be taken off - didn't happen 3- The second keys didn't work as battery died!! on a 1.5 year old car? When I checked at home - there was no battery. My question is did someone really inspect the car? Overall experience not all that great. I drove from Grand Rapids, MI to buy a car.  More

Customer Service leaves a lot to be desired I am beside myself with the follow up that I have received from this dealership. I purchased my vehicle on 7/31. I have not received one call to per I am beside myself with the follow up that I have received from this dealership. I purchased my vehicle on 7/31. I have not received one call to personally thank me for my purchase, ask if I had additional questions about the vehicle, nor if I am satisfied. In addition I had to follow up multiple times to make an appointment for service. Once the service was completed I was told my vehicle was ready. Upon arriving to the cashier almost two hours later after the call, I was told the paperwork was not ready and to have a seat. My sales representative raved about the Starbucks located in the dealership, so I figured that I would grab a coffee while I was waiting. Upon arrival I was again disappointed that the Starbucks was closed. Returning to the cashier 50 minutes later I had to make one last attempt to find out when I would get my car back and finally was told I could pick up my car. Totally confused about that when I was told hours ago that my vehicle was ready. In addition, I was not given any paperwork to let me know what services were actually completed and I have nothing for my records. Lastly, the service manager sent an email asking me how my service went. I responded in detail about my dissatisfaction. Almost two weeks later, as usual, no response from him or anyone at the dealership. I love my vehicle, but this dealership can take a great lesson in Customer Service from Woodfield Acura. They had great follow up and sincerely cared about their customers. Knowing what I now know about Motor Werks...I would never have purchased from them. More

Leasing two new cars We leases a new QX 50 and QX 60 from Motor Werks. Geno and Malik were a pleasure to work with and I would definitely buy or lease more cars from them We leases a new QX 50 and QX 60 from Motor Werks. Geno and Malik were a pleasure to work with and I would definitely buy or lease more cars from them in the future. More

Awesome! We are from another state-found the car on the internet. We drove to see it and purchased it. We have had many car buying experiences-and this was our We are from another state-found the car on the internet. We drove to see it and purchased it. We have had many car buying experiences-and this was our first time at Motor Werks. I would buy again from them!!! Great service!!! You won't be disappointed!! Bruce was great! More

New vehicle lease Listened to my needs and concerns; I left very satisfied with my decision. Ali did a wonderful job finding me a car with all of my "would like to hav Listened to my needs and concerns; I left very satisfied with my decision. Ali did a wonderful job finding me a car with all of my "would like to have's" and fitting it into a reasonable price. More

Motor Werks does it again! Purchased my new Infiniti last week and I can't tell you enough how smooth and effortless the process was! Thanks to John Gregory, Derick Marquez and Purchased my new Infiniti last week and I can't tell you enough how smooth and effortless the process was! Thanks to John Gregory, Derick Marquez and Nina Gewargis for a job well done! This is my second car from Motor Werks and it won't be my last! Thanks again! More

The BEST!!!! I just absolutely loved everyone there!!! Nina was just so welcoming and involved and Randy was very enthusiastic!! I seriously LOVE my new baby!!!!!. I just absolutely loved everyone there!!! Nina was just so welcoming and involved and Randy was very enthusiastic!! I seriously LOVE my new baby!!!!!....and her name is Freeda😉 More

Great place, not so great salesman The place was incredible, absolutely massive and filled with gorgeous vehicles. The vast majority of the employees seemed to be in a good mood ready t The place was incredible, absolutely massive and filled with gorgeous vehicles. The vast majority of the employees seemed to be in a good mood ready to do what they could to sell some cars. The salesperson I dealt with was not on the same page. I think he knew I had decided I was going to leave with the car so he did very little to try to sell the vehicle. He left his office several time to "grab paperwork" which I don't believe would take 25 minutes. He also did not provide information about the transaction very readily before I was already on my way to the dealership. I contacted him about the transaction and didn't actually get any details until I was well on my way to Chicago. He wasn't particularly chatty or capable of seeming interested in the person who was there to buy a car. Now the other side may have been that I was not there to spend 45k on an infinity but that should not be the attitude of a salesperson. This was a purchase that I was nervous but excited about and one which he took a good deal of the excitement away with a lot of ease. Let me just say this, if I had not gone through the trouble of traveling 6 hours and hadn't put down $500 which I wouldn't get back at that point I would not have had an issue walking out of the dealership empty handed. On the upside I was contacted by a manager the day after the purchase and she was very professional and apologetic, the finance employee I worked with also improved my overall experience. I would much rather have bought a vehicle from either of them. More

professional people satisfying experience I decided to try Motor Works of Barrington after checking out other dealers, having communications with them, some via phone/e-mail and some in person I decided to try Motor Works of Barrington after checking out other dealers, having communications with them, some via phone/e-mail and some in person. all were ok but I was looking for more than ok. met with Ali after Nina met me graciously at Motor Works as I entered, no time during the process did I feel pressured to make any purchase, Ali assured me they would work with me about my needs and financial expectations. was introduce to number people who made my stay pleasant . was given a tour of the dealership which is impressive. More