Motor Werks INFINITI

Motor Werks does it again! Purchased my new Infiniti last week and I can't tell you enough how smooth and effortless the process was! Thanks to John Gregory, Derick Marquez and Purchased my new Infiniti last week and I can't tell you enough how smooth and effortless the process was! Thanks to John Gregory, Derick Marquez and Nina Gewargis for a job well done! This is my second car from Motor Werks and it won't be my last! Thanks again! More

The BEST!!!! I just absolutely loved everyone there!!! Nina was just so welcoming and involved and Randy was very enthusiastic!! I seriously LOVE my new baby!!!!!. I just absolutely loved everyone there!!! Nina was just so welcoming and involved and Randy was very enthusiastic!! I seriously LOVE my new baby!!!!!....and her name is Freeda😉 More

Great place, not so great salesman The place was incredible, absolutely massive and filled with gorgeous vehicles. The vast majority of the employees seemed to be in a good mood ready t The place was incredible, absolutely massive and filled with gorgeous vehicles. The vast majority of the employees seemed to be in a good mood ready to do what they could to sell some cars. The salesperson I dealt with was not on the same page. I think he knew I had decided I was going to leave with the car so he did very little to try to sell the vehicle. He left his office several time to "grab paperwork" which I don't believe would take 25 minutes. He also did not provide information about the transaction very readily before I was already on my way to the dealership. I contacted him about the transaction and didn't actually get any details until I was well on my way to Chicago. He wasn't particularly chatty or capable of seeming interested in the person who was there to buy a car. Now the other side may have been that I was not there to spend 45k on an infinity but that should not be the attitude of a salesperson. This was a purchase that I was nervous but excited about and one which he took a good deal of the excitement away with a lot of ease. Let me just say this, if I had not gone through the trouble of traveling 6 hours and hadn't put down $500 which I wouldn't get back at that point I would not have had an issue walking out of the dealership empty handed. On the upside I was contacted by a manager the day after the purchase and she was very professional and apologetic, the finance employee I worked with also improved my overall experience. I would much rather have bought a vehicle from either of them. More

professional people satisfying experience I decided to try Motor Works of Barrington after checking out other dealers, having communications with them, some via phone/e-mail and some in person I decided to try Motor Works of Barrington after checking out other dealers, having communications with them, some via phone/e-mail and some in person. all were ok but I was looking for more than ok. met with Ali after Nina met me graciously at Motor Works as I entered, no time during the process did I feel pressured to make any purchase, Ali assured me they would work with me about my needs and financial expectations. was introduce to number people who made my stay pleasant . was given a tour of the dealership which is impressive. More

Absolutely wonderful people to work with- New Car My family has been dealing and buying INFINITI vehicles since long time.However, thsi was my 2nd visit at MOTOR WERKS in Barrington in little over tw My family has been dealing and buying INFINITI vehicles since long time.However, thsi was my 2nd visit at MOTOR WERKS in Barrington in little over two months to buy Infiniti QX 30 & QX 50.i can vouch for their excellent friendly and courtous customer service. In both instances Nina GEWARGIS and Ali Nauraz provided exceptional satisfaction. I can very easily summarize my experience that this dealership is perhaps only new car purchase/lease showroom where they ask customer preference and monthly payment they want to pay as opposed to song and dance played by sales associates , managers and finance guys insisting on come to showroom and submit an application and the rates would depend on the credit score and trade in etc plus they give you third degree about your personal, history and time wasting techniques to force buyers to walk in and start haggling. I called several different dealers of all makes and models and not a single sales guy was able to quote me an actual rate. Those days of playing games and spending hours in the show room shuffling between sales perople and managers and than finally finance guy walking in pretending to do a big favors by giving the best possible rates etc etc. I must add that NINA being a first contact upon entering the main door really gives a positive vibe with smiley face and encourages you to come in and have coffee and snacks whether you lease the car or not. NINA makes it really happen by answering all questions and concerns truthfully. Tony Guzman in the end finishes the job and shakes hands at the conclusion of the deal, More

Great salesman! Mark made the whole experience pleasurable, friendly and personable. . He was attentive to myself, my husband and my children! He didn't apply pressur Mark made the whole experience pleasurable, friendly and personable. . He was attentive to myself, my husband and my children! He didn't apply pressure on us at all but was helpful and provided the information needed for us to make an educated decision. He took the time necessary to go over the features of the vehicle and help with the owner portal and app. We will be his customers as long as he is at Moterwerks. Thanks Mark! More

Great experience Best experience I've ever had at a auto dealership. Everyone we encountered were world class in every aspect. The deal was simple, fair and straight f Best experience I've ever had at a auto dealership. Everyone we encountered were world class in every aspect. The deal was simple, fair and straight forward. We love our Buick. More

New Car Purchase This was the first vehicle that we purchased from Motor Werks, the overall experience was top notch. I’ve already referred you to my neighbor for hi This was the first vehicle that we purchased from Motor Werks, the overall experience was top notch. I’ve already referred you to my neighbor for his needs. Great job by all. More

All the bell and whistles that I wanted! My new car search was for a new car with all the new safety features and the premium amenities that I had been enjoying with my I35. I purchased my 2 My new car search was for a new car with all the new safety features and the premium amenities that I had been enjoying with my I35. I purchased my 2003 Infinity I35 from Motor Werks in November of 2002. That was a great car buying experience so when I was ready to replace it, I only went to Motor Werks. For almost 15 years, I had excellent service with knowledgeable people. My "want" list did not match my budget. Bruce Liou never gave up searching for the perfect car for me. He kept in touch via phone, email and text. He was very helpful during multiple test drives and answered all my questions and concerns. Bruce found the perfect 2016 new Q50 with all the bells and whistles and an excellent spring sale price. I am thrilled with my purchase and very appreciative of the help from Bruce Liou, Tony Guzman, and Michael Noyes! More

Lots of patience even with little reward Ali Nauraiz was quick to get the ball rolling on our deal. Truthfully I don't really write a lot of reviews but he did a good job. He made me and my w Ali Nauraiz was quick to get the ball rolling on our deal. Truthfully I don't really write a lot of reviews but he did a good job. He made me and my wife feel comfortable even though the car that we bought was not too pricey. My wife is a tough negotiator and when it came down to a few dollars he was very patient and humorous. Derek Marquez was also very nice and gave us a tour while we waited for our car to be detailed. More