Motor Werks INFINITI

Excellent experience Purchased a new QX60 yesterday. Experience was outstanding. Made the entire process quick and easy. Clean showroom. Would recommend this dealersh Purchased a new QX60 yesterday. Experience was outstanding. Made the entire process quick and easy. Clean showroom. Would recommend this dealership (Nathan and Lorne) to anyone! More

Great Experience at Motor Werks Infiniti of Barrington Huge shout out to Steve Mink and Ali Nauraiz at Motor Werks this weekend! In what we assumed was an impossible situation to get out of our previous l Huge shout out to Steve Mink and Ali Nauraiz at Motor Werks this weekend! In what we assumed was an impossible situation to get out of our previous lease, they were incredibly helpful in getting us into our new 2019 QX60. Great team and great people to work with. We won't hesitate to to recommend Motor Werks to all our friends and family. We will certainly be back for our next car as well. Great job guys! Brian and Debbie More

Wouldn't ever purchase from Motorwerks again I buy a new car about once every 2 years, between for my wife and myself, sometimes more. I've literally purchased dozens of cars over the years, a I buy a new car about once every 2 years, between for my wife and myself, sometimes more. I've literally purchased dozens of cars over the years, at all types of dealerships. I purchased from independent dealers, and big luxury dealers. Motor Werks (Infinit) stands out as the worse. I first contacted them before making the >1hr drive out to make sure they had the vehicle I was interested in and ask a few questions. They were friendly, and gave me no reason not to go out. I made the hour plus drive out and met up with the salesman, Nathan. Shortly after, one of the managers met us in the lot, and informed me that they had just received the vehicle and hadn't reconditioned it. This was noteworthy, as the vehicle had multiple scratches and chips, including pretty severe front bumper damage and a large area of missing paint on the running board. I pointed all of this out immediately, and multiple times through the process. Each time they assured me it would all be taken care of. I voiced my pessimism, but was ultimately satisfied that they would honor their word. In hindsight, I should have been better clued in when I received a response of "Well, I mean, it is a used car" from Nathan. While it's true, it was also a 1.5 year old used car with a selling price well above most brand new cars on the U.S. market. Upon signing the final paperwork, I was presented with a paper to sign stating that they owed and promised nothing. There was not even a note about the paint, as we had discussed, nor mention of the cleaning they had never done. At my request, the vague note "Paint" was hand scrawled onto the form. Also at the final signing, we were "offered" extra coverages. I made it extremely clear from the onset that we were not even a little interested in any additional coverages. That didnt stop the explanation. The sales pitch went on for a minimum of 30 minutes, then presented again piece and parcel throughout the remainder of the process. It was painful how insistent he was that we just had to purchase something additional. So, finally, 5 hours later, we took the car home. I left on my business trip the next day. When I returned 5 days later, I called, as we had discussed, to make arrangements to drop off the car and pick up the rental. This is when i realized i had made a mistake. Their interest in pleasing the customer had already dropped by a factor of 10. Nathan, the salesman, did seem to want to help. However, "no rentals available" and "can you just come by and we'll do the work while you wait?" Is mostly what I was met with. I knew this work should take hours, so I knew they were already planning to cut corners. I had also mentioned to Nathan the Monday after the Saturday we purchased it that a speaker was blown and there were no headphones or remote for the entertainment center. He promised he'd take care of all of that, speaker being under warranty. Eventually, they agreed to bring a loaner to me the following Monday. At this point, we're 2 weeks post purchase. I was happy with the solution, unhappy it took so much effort and argument to get a solution. So, they pick up the car and bring it back 2 days later. They did an excellent job repairing the paint on the front bumper. The rest was mediocre or not done at all. This includes the running board with the large section of paint missing. I had mentioned this at the sale, and sent pictures, yet they didn't touch it. There are several scratches in the rear bumper and many other chips that went completely untouched. Speaker? Not replaced. Headphones? Nope. No remote either. Now I'm back on the phone with nathan, I started via text, which is mostly how we'd been communicating. Those started to be severely delayed or ignored completely. Over the course of many hours, nathan ended up telling me that he tried, but they won't do anything else. Not the speaker, not the running board, nothing. Completely and literally disgusted, I told him to send me a small bottle of touch up paint, along with the remote and headphones that were promised. He agreed. I did receive the items a few days later. The headphones and remote were old and not Infiniti branded. One headphone gives constant static, the other intermittent crackling. The speaker, still blown. I will never, absolutely ever, recommend any one to any motorwerks dealership. In fact, I've been asked already and highly recommended against. I'm happy that I've at least saved one friend who ended up elsewhere instead. He was very impressed with the whole experience there, as I've always been. 1 final comment. They had not paid off my trade in after 27 days, 7 days late than required by Illinois state law. I had to call, yet again, before they finally paid off my loan. Luckily, Infiniti finance understood the situation and allowed me an extra 5 days grace on my payment due while awaiting payment from Motorwerks. I've sent my contact info to Motorwerks, as requested, and have yet to hear from them. Will update accordingly if I do. More

Purchase Great place to buy a car. Everyone I came in contact with were very friendly. They only reason I didn’t give a 5 is because of the wait time since I f Great place to buy a car. Everyone I came in contact with were very friendly. They only reason I didn’t give a 5 is because of the wait time since I flew in and had to drive back but other then that, I recommended everyone to purchase a car from here! Nathan, Taylor, and Fil were very helpful during this process! More

Repeat customer I purchased a 2013 BMW X5 about 2 and 1/2 years ago for my wife and when it came time to purchase a car for myself in 2019, I had only one place to go I purchased a 2013 BMW X5 about 2 and 1/2 years ago for my wife and when it came time to purchase a car for myself in 2019, I had only one place to go to....back to Motor Werks of Barrington. The exceptional service I received from my sales person- Kash back in 2016 brought me back to this dealership. Kash was very accomodating, friendly, knowledgeable and personable then and he continues to display the same qualities today. If you ever find yourself in need of a car, not only should you head to Motor Werks of Barrington, you should ask for Kash. I should know, I'm a repeat customer. More

Out of State purchase made easy We purchased our vehicle from out of State and the process couldn't have been easier. Taylor, Ali, and Chad - can't thank you enough! We purchased our vehicle from out of State and the process couldn't have been easier. Taylor, Ali, and Chad - can't thank you enough! More

Went to him twice did a great job twice Was very helpful and polite. Appreciated him and his service very much. My brother came in and bought his car first and i then went a month later and Was very helpful and polite. Appreciated him and his service very much. My brother came in and bought his car first and i then went a month later and requested him cause of how helpful he was. More

Great buying experience!! My sales guy Kash was very knowledgeable about the different models and features of the whole Infiniti line. He was very friendly and not aggressive i My sales guy Kash was very knowledgeable about the different models and features of the whole Infiniti line. He was very friendly and not aggressive in the buying process at all. First off he asked me what features I was looking for and accommodated everything. Kash was a down to earth guy and I will definitely will be purchasing from him in the near future. More

Extended warranty nightmare After trading in my QX80, I tried to reach the dealership for two months to cancel my extended warranty (we live out of state). We finally got things After trading in my QX80, I tried to reach the dealership for two months to cancel my extended warranty (we live out of state). We finally got things going after three months of emails and calls to different employees. It's now been more than six months and still no refund. More

Awesome Marcin, Steve and Ali made my buying experience a memorable one. I got exactly what I was looking for! The team stayed way past closing on a Saturday Marcin, Steve and Ali made my buying experience a memorable one. I got exactly what I was looking for! The team stayed way past closing on a Saturday evening to make sure everything was buttoned up and to my expectations. Steve my salesman was without a doubt the best I have ever had. He was very attentive to to my requests which was evident in the final delivery of my vehicle. Absolutely a friendly and professional group. They will always get my business. More