Motor Werks INFINITI

Excellent from start to finish Went in to purchase a QX80. Even though the original pick did not work out, they were able to get me into a newer version in my price range and provi Went in to purchase a QX80. Even though the original pick did not work out, they were able to get me into a newer version in my price range and provided excellent service through the whole process More

Best Sales experience, PERIOD I saw a used vehicle online and sent an email to the dealership asking if it was still available. I received a text back (my preferred method) almos I saw a used vehicle online and sent an email to the dealership asking if it was still available. I received a text back (my preferred method) almost immediately stating that it was. After a few texts, I was given sales consultant John Gregory's name to meet when my partner and I got there. As soon as we walked in, we were instantly greeted and escorted to where John was. He was extremely pleasant and professional. We went for a test drive and fell in love with the car. Since it was almost closing time I asked if we could secure the paperwork tonight and finish everything up/pick up the car the next day. John was off but without hesitation said he would be there to complete the sale. While we were waiting for Filip to get the paperwork together, John walked us through the facility to see the service department for all the vehicles they service. Unbelievable facility!! Ready to start signing, we were offered the comprehensive service contract. We hesitated due to having had a very bad experience on our last vehicle (purchased elsewhere). I asked to think about it and would decide the next day when we picked up the car. Still unsure when we got there, John took the time to explain everything to us. Putting our minds at easy and fully understanding all our options, we decided to get the comprehensive service contract. Ali finished up the paperwork while John made sure our new vehicle was ready. There are sales consultants who are friendly and do their job well, but John has gone above and beyond for us. If you are looking for a consultant who is honest, knowledgeable and passionate about his trade, ask for John Gregory. More

Purchased 2018 QX80AWD-expect better from Infiniti Purchased $50k+, 2018 Infiniti QX80AWD with dealer installed Zurich Shield application ($699). Car was delivered with serious/significant detailing pr Purchased $50k+, 2018 Infiniti QX80AWD with dealer installed Zurich Shield application ($699). Car was delivered with serious/significant detailing problems, as noted in the pictures. Dealership was contacted for immediate remedy. Nearly 1 month into my efforts, professional detailer remedied the issue locally and is awaiting payment from Zurich shield. The Zurich application had to be removed in it's entirety to fully address underlying dealer detailing problems. Now dealership is refusing to return $699. Lots of promises from various folks, Ali in finance, Chad in management, and Tyler in sales; however no action as of yet. Would NOT recommend dealing with these folks. Much more professional operations out there that care about their customers and would not run off with folks $699. Will have to file BBB claim and initiate legal proceedings. AVOID! More

Honest/top notch service from Mark Smith My wife and I got a top notch service from Mark Smith - an honest gentleman who cares about you far beyond his job responsibilities. He is an expert w My wife and I got a top notch service from Mark Smith - an honest gentleman who cares about you far beyond his job responsibilities. He is an expert who really wants to make you happy but not just sell you something. I would definitely recommend this dealership and Mark More

Stay Away Terrible experience buying here. Now after purchase I find out they sold me a vehicle with a SALVAGE title. Eager to sell a vehicle but no customer se Terrible experience buying here. Now after purchase I find out they sold me a vehicle with a SALVAGE title. Eager to sell a vehicle but no customer service after the sale. More

Helpful when selling. Not so helpful after. Leased my first INFINITI through Motor Werks, had a good enough experience throughout the purchase process—Ali was actually the one who made the sale Leased my first INFINITI through Motor Werks, had a good enough experience throughout the purchase process—Ali was actually the one who made the sale to us at that time. They worked with me to get to the price point I was looking for. Opted into extra insurance for tire/wheel protection; used it one time when I needed to get the tire replaced. Funny enough, the insurance I opted in to didn’t cover the full cost of the tire, so had to pay the difference. I suppose that was my fault for assuming the insurance I was opting in to would be worthwhile. Lesson learned there. My lease recently came to term. Decided I wanted to purchase a new INFINITI since I enjoyed the drive of the Q50, so I went back to the Barrington Motor Werks; figured it would be the most seamless and cost effective option since that’s where I got the lease. Ended up working with Kash. He was great to work with and patient—test drove a few varieties of the Q50 and entertained a few options. Standard negotiations occurred until we all finally came to terms; much longer process then expected and again, Kash was patient, helpful, and stuck with us. Opted to finance thru the dealership after getting a desired interest rate. Discussed the lease return process; appeared to be straightforward and it was my understanding based on conversations had, that disposition fees and excess wear and tear (less than 30,000 miles on the car and they were telling me the wear on the front two tires was excessive) would be waived. I was, after all, purchasing a new INFINITI, through the same dealership nonetheless. Imagine my surprise when a few weeks later I receive my end of lease liability statement for ~$725. Called the INFINITI corporate number to inquire why I was receiving the bill even though I stuck with the INFINITI family—the individual we spoke to at the time was apologetic for the issue and said they had not yet received the paperwork of the sale from the dealership and the fees would be waived. Fast forward a week, and I still didn’t see the credit applied. Call them back where I hear a completely different story telling me since I didn’t finance through INFINITI, they could not waive the fees. Of course I’m surprised since I did all my financing through the dealership. Didn’t realize it was my fault the loan was sold by the dealership. If this was a direct result of opting for a lower interest rate (after they ran my credit 7 times), the trade off should have been made clear at that time. There was never any indication that a lower interest rate would equate to not receiving the waiver for the end of lease costs. Again, a huge reason of sticking with the same dealership was the waiver of this cost as a result of purchasing a vehicle in the same family. Call Ali the same day, leave a voicemail—no call back. Call the next day, leave another voicemail. Finally get a call back round 2:30pm the second day; seemed somewhat apologetic as he was off the day before, which I get. Explain the situation to him and he didn’t understand why I would be surprised by these fees, claiming that since I went with a lower interest rate for financing, these “perks” were no longer applicable. This was a complete surprise to me. We chat a little more and he says he will get in touch with his GSM then get back in touch with me. Still waiting to hear back from him, which isn’t much help since the due date of liability statement has passed. Not knowing how long it would be before they would decide to get back in touch with me, opted to make the payment so I wouldn’t go overdue. Amazing how quick they are to help when they are going to sell you something, but it’s crickets when you’re looking for some answers. For a dealership my Dad went to when I was growing up, I’m hard pressed to say I’ll come back when it comes time to purchase my next vehicle. I always felt they did a good job when it came to oil changes, tire rotations and general vehicle inspections, so I think those would be the only times I’ll be going back. More

Top Notch Dealership!! From the time I called John D. sales assoc. and told him I will be there in 20 minutes to look at their used QX60 we talked about the previous day to From the time I called John D. sales assoc. and told him I will be there in 20 minutes to look at their used QX60 we talked about the previous day to me driving away later on that night with my new car my experience there was unbelievably top notch. John had the car pulled out front waiting for me to look at and test drive, offered us cold water because it was sunny and hot. I worked on lowering the price even though the price was fare. It didn't take long after walking around the dealership to realize I was buying the least expensive vehicle on the lot. BUT I met at talked with other sale associates, the financial associate (Amin) and even the GM during my time there and ALL of the staff treated me like I just purchased the most expensive new vehicle on the lot. I used to own a Auto detail shop so I am picky about detail. Let me tell you these used cars are DETAILED! Some dealerships strive to be good. Motor Werks Infiniti in Barrington IL is outstanding! More

Excellent buying experience Working with Kash while buying my Q50 RedS was extremely pleasant process. I strongly recommend purchasing a vehicle through this dealership should as Working with Kash while buying my Q50 RedS was extremely pleasant process. I strongly recommend purchasing a vehicle through this dealership should ask for Kash. More

Awesome Service & Great People to work with It started with an email inquiry. Nathan responded immediately. He was very easy to work with and had high product knowledge. I knew what i wanted a It started with an email inquiry. Nathan responded immediately. He was very easy to work with and had high product knowledge. I knew what i wanted and he helped me get it. Filip in finance was also awesome, they walk you through and explain the process in whatever detail is required to help you understand what your signing. All the way around a great team. We will definitely be buying our next car from Motor Werks Infinity. More

great experience Kash is Very knowledgeable and really great at execution of anything you need.He is very responsive to your request and it is a very hard worker. I wo Kash is Very knowledgeable and really great at execution of anything you need.He is very responsive to your request and it is a very hard worker. I would definitely recommend him and will look to utilize his skills in the future. More